On Tuesday June 9, 2009 in the morning I had a call from my daughter asking me if I have withdrawn money from her account. She explained that her checks have been returned by Wells Fargo Bank due to insufficient funds. I assured her that I have not withdrawn any money from her accounts and will call the Bank to find out what is going-on. However, before calling Bank I check my accounts on the website and was shocked to find out all my accounts have been frozen and showing zero balance while I had several thousands of dollars in them. I called Wells Fargo Bank and requested an explanation. They told me this is a court order and there is really nothing they can do. Bank told me that in addition to your accounts all your family accounts with the same last names have also been frozen. I told her, as a courtesy to your PMA and long term customer you should have informed me of the situation and ask for an explanation prior to freezing my accounts. Again, she repeated there is nothing she could do. The only thing she did was giving me name of the plaintiff’s attorney who obtained the court order against my accounts.

I called the plaintiff’s attorney and asked him why I have been sued, telling him that I do not know anything about the case and I am not the person you are looking for. Also mentioned that my social security number does not match with the person who has been sued. He was then convinced, called Wells Fargo Bank and released my accounts.

Sine then, I have called Wells Fargo Bank’s Complain Department, Executive Office and even talked to the Branch Manager and requested a good explanation as why Bank blocked my family and my accounts without even bothering to check the social security number and date of birth prior to taking any actions against a loyal customer. They have given no good explanation or sincere apology since then.

Let me tell you another story. This happened to me several years ago. One day I check my accounts on the Bank website and realized that $10, 000 has been withdrawn from my checking account. When I called the Bank they told me that you have written two $5, 000 checks a few days ago. I requested copies of checks be sent to me. After receiving the checks I realized that neither checks, nor the signatures are mine. Interestingly, I still had those two checks with the numbers in my check book. Money was refunded, but no apology again.

This clearly indicates Wells Fargo lack of attention to details and sufficient customer care. I was lucky did not lost any money but each time I had to prove to the Bank that I am not guilty rather than being assumed innocent. I was also emotionally devastated each time until the issues were resolved.

Well, I will be taking my business somewhere else. Enough is enough. However, I like to take an action against reckless Wells Fargo Bank for emotional damage. Anybody knows where to start? Is there any government organization that can look in to these issues?

Thank you