My complaint deals with my small business. I own a restaurant and I accept credit cards. My credit card processing company WAS Wells Fargo. When I got my statement it showed an extra charge of $338.00 for (POS not qualified). I called Wells Fargo to find out what this charge was. The women I talked to was very rude. All she told me was it was an Interchange charge. That when a person uses a Business card or a cooperate card that I get charged more. I could see on my statement where I was charged a different rate for a few interchange cards. So I asked her why I just recently started getting these huge charges and she couldn't answer me. She told me that it had to do with Visa & Master card. I asked her for a phone number to contact someone who could tell me about it. She told me that I would need to send a letter or a fax and gave me the number. At that time I canceled my account.

The next day I was dealing with a company called First National Solutions of Omaha. A women named Tina (One of the nicest, helpful people I have ever talked to) she was helping me get set up for a New Processing Account. I asked her about these charges from Wells Fargo and I faxed her statement from them. Nobody in her company could figure out why I was charged that huge amount. So after I very quickly had my new card machine in place I wrote and sent a Fax to Wells Fargo.
Three days later I received a call from a very rude lady. She stated that I had an $11000.00 dollar charge that was ran through my machine and then voided off. I told her that it had to be a mistake because if I have a charge of $100.00 it is a huge one. She told me it should not have been voided that we needed to call the company and have it deleted off. I couldn't believe it. What in the world would the void button be for. I told her that I was going to check in to it and got her phone number.

One of my employees handled a credit card and made a mistake of putting through a wrong amount of $11000.00 dollars. Immediately the employee voided it off and put through the correct amount. (As it had been this had happened twice within 3 months) and cost me over $600.00. When I talked to my new processing company again and told Tina what the huge charge was and made sure this would not be the case if one of my employees made this mistake again, she said it would not be the case and that Well Fargo could take those charges off if they were a respectful kind of company. With my new processing company when setting up the account they asked what my largest sale could possibly be. Tina told me that if an $11000.00 charge would come in they would be calling me because it would be way over the limit that was set up on my account. She said if I was still a customer of Wells Fargo I might have a chance of getting them to credit me but because I quit them I may have a problem because it is solely up to them to do what they want to do.

Feeling Ripped Off By Wells Fargo
P. Bochler