My husband and I opened a Wells Fargo checking and saving account on 12/29/2010. I specifically asked about service fees because when we lived in Ca we had problems with Wells Fargo and their service fees. I was told by the banker that I would need to open a checking and savings account, keep a minimum of $5, 000 in the two accounts to eliminate any service fees. We also needed to open online banking and have a debit card.
Immediately in Jan we were hit with service fees on the saving account. I called on 3/16, the banker did not understand why this had happened, we had more than the $5, 000 requirement in the account s - she would reversed the fees - said I should have a monthly transfer to cheeking to keep this from happening again.
Quess what - received the statement yesterday - another deduction for service fees. I called today at 9:30 - they said someone would call me back - 11:30 no call. I called them - I was put on hold to investigate. The banker then told me we had not met the requirements. I was shocked - she said that both my husband and I needed debit cards (I orginally was told we only needed one debit card) and my husband also needed to be set up for online banking, even if he did not use it. (the orginal banker did not inform me of this and only set me up for online banking). I was very upset and she was very rude to me - kept calling my husband by the wrong name. I told her to make whatever changes were needed, but I had not been told of these requirements. I asked if I needed to come into the bank and what did she need from me ( very rudely - I quote - she said I don't need anything from you. As soon as I can change some automatic deposits - I will be closing these accounts.