Wells Fargo Bank

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Category: Business & Finances

Contact Information
420 Montgomery Street , San Francisco, California, United States

Phone number: 1-866-867-5568
wellsfargo.com

Wells Fargo Bank Reviews

vze1sana July 13, 2011
Bank fees
To : Wells Fargo Inc.
Executive Offices
420 Montgomery Street
San Francisco, CA 94104


Date: 6/27/2011

To Whom It May Concern, It has come to my attention, that I have been a victim of your unfair banking practices, as a result I am being charged nearly $500.00 in bank service fees for a checking that was open online on 8/26/09. After opening this account, I received a phone call from one of your Wells Fargo representatives advising me to change my initial requested account to one that would better suite my needs, and because I was not familiar with any of your offered accounts, at your bank I agreed to allow him to process a PMA ($25, 000) required limit{unknown to me at the time of opening} otherwise there would be a service fee of $30/per Month, which I wasn’t told about, well that was more than two years ago. Now it has come to my attention that I have been charged nearly $500.00 in service fees. This is just totally unfair unjust and perhaps illegal, and bad customer service. I opened this account in good faith and expected to be treated in that manner. I place my trust in the hands of Wells Fargo, and didn’t bother checking my Monthly statements due to the inactivity and poor utilization.
I am requesting to be made whole and receive all monies removed from my account, as I have been a good customer with Wachovia Bank, as well as Wells FARGO.
I am hoping to settle this matter in a fair and timely manner without delay.

P.S. I have been successful in retrieving $250.00 of these funds back from Wells Fargo, but still looking to be made whole.
Joy Kauf July 11, 2011
Over charge Credit Card Processing Fees
I signed a credit card processing agreement and they charged me misc fees which could not be explained I cannceled the serbvice months ago and they are still debiting my bank account. A stop payment was placed so they used another company name to begin debiting the acccount again. They agreed two months ago that the account was cancelled and they would not charge me anymore money. They debited the account another 500.00
Coobla June 14, 2011
Wells Fargo is a disgrace
My wife and I decided to change our checking account from Wells Fargo. with no money in the account Wells Fargo continued to pay accounts such as LA Fitness and debit our account for NSF and contining NSF fees. After deducting over $300 in their fees and $200 dollars in payments from an account with zero funds available; they unilaterally decided to take the funds from our 27 year old son's account. He hasn't lived at home in years, works for himself and has his own finanacial obligations. They have a legal right to do this. It's remarkable. I don't care if the name is Clinton, Bush or Obama - the real ones running this country is money people. They are unethical, immoral and corrupt. Our politicians are nothing else but spokepersons for them. Wells Fargo is a disgrace.
Hintare June 10, 2011
Your practices are a disgrace to those of us who sincerely are trying to stay afloat in these times of financial hardship
I am pasting the letter that I am sending to the corporate office-Office of the President: Dear Wells Fargo Bank, SUBJECT: OVERDRAFT FEES AND CHARGES I just want to say that after 19 years of banking with you, first as a Primerit Bank customer then Wells Fargo Bank, I never thought I would be leaving. I realize I am not leaving you under good terms, as for the past year we have experienced tremendous financial hardship and have managed as best as we could. Due to another bank's predatory lending practice our finances turned around very quickly. That case is in the hands of our attorney, (info included) Your bank is the straw that broke our backs. Because of your practice of $35.00 for each returned check and then a $5.00 daily overdraft charge, we are losing our automobile and our automobile insurance. Every time I turn around there is another overdraft, another returned check and on and on until I am nauseous. I have finally had it. I routinely, in the last several months, paid your fee for a Direct Deposit Advance so I could attempt to maintain a positive balance. Earlier this month I even transferred in a $XXX deposit from our local bank, hoping to stave off more fees. Sadly, this was not to be. The US Treasury deposited the $XXX into our account; you took out the $500.00 Direct Deposit Advance plus your fee of $50.00, which I agree to so I don't dispute that, and I STILL END UP WITH A NEGATIVE BALANCE! Today I called and spoke to a representative by the name of Jefe (SP?) who stated he would try to get "someone" to reverse some of the fees and charges so that I could have a positive account balance. I said that was fine, as I intended to do another Direct Deposit Advance for another $500.00 so I could pay my car insurance and my car payment. He came back on the phone and advised me that, unfortunately, no fees would be waived and that was that. By this time I was literally crying while speaking to him, so I hung up and attempted to compose myself. I called back again and spoke with a young lady by the name of Alex. I asked her where I could find the forms online to close my accounts. She advised me that with a negative balance I could not close my account(s). I told her that I was making the arrangements to have the XXX checks be diverted to another bank, so I wanted the forms for when that happened. She had to transfer me because she did not know where the forms were. By this time, I am getting upset all over again so I asked for a supervisor. I got transferred to Nicole who first told me the account closure forms were not available online and I would have to close the accounts in writing by mail. That was fine by me, since I am closing them sometime after the May XXX deposit posts. She then found the form and walked me through finding it. I asked Nicole if there was any way she could either unfreeze the account to allow me to do the Direct Deposit Advance or waive some fees to put the account in the positive. Again, the answer was no, unless any could be disputed as a bank error. Well, there is actually a bank error. Why is it that if I have "auto pay" on Wells Fargo Bank credit cards and your bank knows the funds are not in the account, do you STILL process the payment, then charge the $35.00 fee, and sometimes re-submit and charge again KNOWING THE FUNDS ARE NOT THERE? Why not send an e-mail stating that you are unable to make the payment because the account has insufficient funds? I realize that by now my business is worthless to you because of the negative account status and the non-payment of credit cards. It is not in our power to make money where there is none. It is not in our power to reverse our fortunes, either. And, I am sure you know that I am not the only dissatisfied Wells Fargo Bank customer out there. Read ripoffreport.com and you will see over 1300 complaints against Wells Fargo Bank and their various entities. My complaint will be there as well. The TARP funds you received are in direct contrast to the way you treat your customers. For this reason, President Barak Obama is receiving a copy of this letter . The Attorney General for the State of Nevada is receiving a copy because that is where my accounts are located. The Better Business Bureau is also getting a copy of this letter, as well as a complaint filed. For 19 of the past 20 years I have banked with you I have had very few problems, and a few that happened were of my own making. This past year has been a nightmare, both personally and with your bank. I can not say I will be sorry to part company with your institution. Your practices are a disgrace to those of us who sincerely are trying to stay afloat in these times of financial hardship. Being the victim of a predatory lender did not help. Your bank's lack of understanding does not help. I want to use money that is directly handed over to you to try to keep a positive account balance and yet you refuse the offer, as well as your $50.00 fee for the use of our money.
Souta June 6, 2011
They took their money from our son
My wife and I decided to change our checking account away from Wells Fargo. When the automatic deposit stopped from company it didn't stop Wells Fargo (after getting a ton of Fed (aka our) money) from continuing to charge our account NSF fees and pay accounts like LA Fitness. After $300 in their fees and $200 in payments to accoun ts we were now paying from our checking acct at a new bank. They took their money from our son. A 27 year old, living on his own with a job and his own bills . Wells Fargo claims that they are within their rights - wrong. They are crooks, corrupt and immoral. be careful/ if they are acting within the law; then we now know that Obama or not the lawmakers are in the pockets of Wells Fargo and all of their kind.
tadboy June 2, 2011
Checking fee hike
I live in Sacramento, Ca.
Last week, I noticed my Wells Fargo ATM Checking account monthly fee had gone up to $7 from usual$5.
I called Wells Fargo customer service to find out whys; why wasn't I notified, why the big jump, why couldn't offer me a cheaper account types?
Well, the customer service rep told me that I was notified 3 month in advance of fee change in my monthly online statement. I looked and sure enough it was posted on bottom of my statement where I don't usually pay attention to. According to the bank they can do what ever the changes, after a sufficient notice to the customers, because so we signed an agreement when opened the accounts.
But, why am I so pissed at them right now is that they called my 12year old account "a grandfathered account" which is no longer offered to new customers, which is the reason for the fee hike. Yet, they created another account type that has exactly the same features as my account and they call it "value checking account", and guess what.. the monthly fee is only $5, just like my old account used be. And I am glad they switched my account to the "value checking" after my repeated request(had their computer problems every time I called..), but I'm not too happy about refusal of refund of extra fees they already charged me.

In my opinion, the Wells Fargo is just asking for it... I mean, sooner or later some attorney will file a class action suit on behalf of the victims who was not aware of the unethical legal ripoffs.
J Allen D June 2, 2011
Overdraft Protection Transfers
It's the last day of the month and, at the end of the day, we end up with $14. and change in our checking account ...
Been retired from the military for 17 years now, so on the 1st of the month, every month for all of those 17 years, there's a direct deposit to our checking account. Also happens that we authorized our auto insurer to draft our payment for auto insurance on the 1st.
One would think 'no problem'.
Not so: the bank transfers funds from our savings account to our checking account (AND CHARGES A FEE) because the auto insurance draft is posted/debited on the East Coast before the direct deposit is credited on the West Coast.
When we called Wells Fargo customer service they vigorously supported this practice; even the supervisors.

"We're putting our customers first, not the calendar. We're beginning every discussion with what's best for our customers and our team members — focusing first not on the bottom line but the top line...Our first job is to understand our customers' financial objectives, their true financial needs, then offer them products and services to help satisfy those needs so they can be financially successful." ... President and CEO John Stumpf

The only thing missing from Mr Stumpf's comment is the slogan, 'Together we'll go far'.
Customer priorities are not about the success of a company--they care about what a company can do for them; it's a greedy slogan supported by greedy banking practices. It becomes obvious, regardless of rhetoric, that with practices similar to this overdraft protection transfer gimmick, Wells Fargo doesn't really care about its customers, only it's bottom line!
Tpc0516 June 2, 2011
Unethical
My wife and I decided to change our checking account from Wells Fargo. with no money in the account Wells Fargo continued to pay accounts such as LA Fitness and debit our account for NSF and contining NSF fees. After deducting over $300 in their fees and $200 dollars in payments from an account with zero funds available; they unilaterally decided to take the funds from our 27 year old son's account. He hasn't lived at home in years, works for himself and has his own finanacial obligations. They have a legal right to do this. It's remarkable. I don't care if the name is Clinton, Bush or Obama - the real ones running this country is money people. They are unethical, immoral and corrupt. Our politicians are nothing else but spokepersons for them. Wells Fargo is a disgrace
points2 May 15, 2011
Customer Service-inconsistent, uncaring, dont help
I have had it with inept Wells Fargo customer service/phone bank reps--areally WellsFargo in general! Been with WF since the 80's but the WF's 800# (or any other WF dept) I get unknowledgeable, inconsistent, and uncaring people with attitude (usually the women..). I complained 4x - only to be lectured about by "executive level" phone bank gals. Discusting. They dont listen or care about customers. BUT they get their paycheck. I was given 2 DIFFERENT mailing adresses (to mail complaints to CEO levels-since the verbal complaints I gave (and promised someone will call me..) - (SF or Charlotte, NC...) ? I dble checked with 2 diff. phone #'s given- no one heard opf NC...VERY inconsistent, attitude, and NO help. A WASTE of time. Where do they get these workers? That is the problem with American nowdays-no quality people. They dont train them consistently or properly.
WellsFargo acts like a 2 star bank. But the executives are making tons of money--why?
I may take all my $ out. There are at least 50 diff. phone #'s on the online banking site-none provide help. The email addr. only sends back a cookie cutter email -to call the 800 # ! What a joke. I never did get help with all the calls I made.
lasaou May 11, 2011
immoral
Just trust me...NEVER USE WELLS FARGO BANK...they will screw you whether you are a new or an old customer like me!!

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