I FELT LIKE YOUR BANK TREATED ME LIKE A CRIMINAL CASHING A STOLEM CHECK. I AM A HARD WORKING RESIDENT OF LODI AND AM APPAULED BY THE TYPE OF TREATMENT I RECEIVED AT YOUR ESTABLISHMENT.


I WENT IN TO WELLS FARGO LODI BANK AND TRIED TO CASH MY PAYROLL CHECK. THE WOMAN SAID THT SHE NEEDED TO VERFIY THE CHECK. I WAITED 20 MINUTESWHILE SHE SAT CLICKING THE SCREEN, I ASKED FOR HER TO GET A MANAGER SHE SAID THEY ARE ALL BUSY AND THEN THE WOMAN PRECEEDED TO TELL ME THAT THE SIGNATURES ON THE CHECK DIDN’T MATCH. I ASKED HER TO HURRY BECAUSE I AM ON MY LUNCH AND SHE CAN CALL MY EMPLOYER IF SHE NEEDS TO. SHE SAID THAT SHE HAS TO VERFIY IT THIS WAY AND LEFT ME AT HER DESK AND WENT IN THE BACK AND WAS GONE FOR 20 MORE MINUTES. I NEVER FELT SO EMBARRASED; I WAS OBVIOUSLY GETTING SUCH LOWSY TREATMENT BECAUSE I DON’T BANK THERE AND THE COLOR OF MY SKIN. I WAS IN THIER BANK A TOTAL OF 45 MINUTES BEFORE THEY PAID ME.

I am disappointed that your bank has recently terminated the personal banker that I have been using for the last several years. As I understand it, she was let go for a lack of new sales. Well, I am terminating my relationship with you for a lack of understanding that it is better to serve your existing customers than to obtain new sales.

Last summer my daughter's credit card was cancelled while she was in Honduras volunteering at an orphanage for five weeks. Her card was upgraded, automatically canceling her existing card. I contacted wells Fargo before she left the country to notify you that she would be out of the country for five weeks and where she would be. I was reassured that I took the right step contacting the bank beforehand. This debit card was the only way I could get money to my daughter.

When I was notified, in writing, that her card would be cancelled I called the 800 number and spoke to four different representatives and got two different alternating stories. It was an automatic upgrade or the card was compromised. Nobody could provide a through answer. I was switched from representative to representative. I never did get a straight answer. Nobody provided any customer service, except Carol Anderson my personal banker. She went the extra mile to arrange a wire transfer to a bank in Honduras so my daughter could get enough money to complete her stay and return home. She apologized that such a mix up could occur. Why would Wells Fargo upgrade a card when they had already been notified that the card hauler was going to be out of the country for five weeks?

Carol Anderson was the only reason I didn't cancel all my accounts at that time. Now you've gotten rid of the only person who was willing to help me during a crisis. If it is your attitude that customer service is secondary to obtaining new accounts, fine. Go get some new accounts, because I am canceling mine.

If yours is the type of bank that puts your bottom line before mine, then you're not the bank for me. One of the reasons I trusted in Wells Fargo was because Warren Buffet trusted in you. As a stockholder I'm writing Berkshire Hathaway to let them know that they should reconsider their investment in Wells Fargo, since the bank is cutting costs to spite its long term goals. If your only goal is to make money, good for you, but you make it from your customers and this isnt the type of service that pleases customers.

Complaint: Rudeness
On Sep. 17, 2010 I noticed a NSF charge on my account for a charge on 9/2/2010 called Wells Fargo Customer service for a reversal. According to my online accounts they had no reason for to withdrawl fee. Spoke to Carl (a)in Sacramento, California advised me he/she could not give me full credit only partial. Asked to speak to a supervisor. Courtney came on the line and was extremely RUDE, very loud and had no customer service whatsoever. Courtney should no hold that type of position if she cannot handle complaints in a manner that does not aggravate the other party. My complaint now is not the NSF- Wells fargo can ...the 35.00! My complaint is the rudeness of the agent and truely believe she needs to be replaced! I have been a Wells fargo customer over 12 years and I will find another bank that will love to take my money!
Thanks
Claudia Trejo

The government needs to put a clamp on these bastards! They are screwing their customers left and right!
I am convinced that their software is specifically written to delay deposits, put larger debits first, etc all in order to nail you with overdraft fees, and these fees are OUTRAGEOUS!! This is a CRIME!!! I'll be running low, I check my account several times daily, and I'll deposit cash, checks whatever, and suddenly, they post all the debits FIRST, starting with the largest, and THEN post my deposit, so they can fuck me over!

Apparently I'm not the only one, I have seen many many hundreds of complaints from others.

We have been trying for 8 months to refinance with Wells Fargo and theyREFUSE to help us. So we went to another financial institution and agian Wells Fargo REFUSED to subordate our 2nd mortagage for us to re-finance. Wells Fargo is looking into a modification rate for us and they came back to us with amount that is UTTERLY RIDICULOUS. It's apparent to us that Wells Fargo has no interest in customer service. We will do everything we can take our business else where. We have also written a note to our Congressman and we will be updating him your lack of co-operation. Forward this compliant to an employee of Wells Fargo that recieved my tax dollars in a simulus bonus this year and have him get back to me. We will be waiting for his call.