I went in and closed my checking account with Wells Fargo in the middle of June 2011 because I was fed up with all the phony charges on my account. I closed it in person and was told my account was 'now closed' before leaving the bank that day. It is now July 11 2011 and I received a letter in the mail stating I had overdraft charges on my account. This letter is referring to the CLOSED account! I went back into the same bank that closed my account, the guy who closed my account remembered me doing so. Somehow, someone at Wells Fargo screwed up and the account was never completely closed. unauthorized withdrawls hit my account the first week in July 2011 and as there was a zero balance (of course...remember this was a closed account) there are overdraft fees now applied. I am being told by the snooty little girl acting as manager that I have to pay the amount due or they will not close my account. OHMIGOSH. I have filed a complaint online with the Banking Commission but it seems to me there are enough of us (those screwed over by Wells Fargo) that someone must have come up against this problem before and hopefully have some advice?? How can they get away with this?
I asked for a written statement from the worker who remembered me closing my account and the first CS agent I spoke with who stated she saw the account was supposed to have been closed but wasn't ~simply saying that. The snooty manager told me the bank's legal department would never allow anything to be written or signed by any employee.