My name is Mary Hamilton and i am writing in with a complaint that I have with your collection department. On 7-23-09 I called in to make a payment arrangement, first I spoke with Jenny who got very loud and unprofessional and asked questions that I thought were very inappropriate and when I brought it to her attention she put me on hold for some time and finally when someone else came to the phone I was treated with the same tactlessness as the first agent, and when I asked her name she said Terry would you like me to spell it for you, sarcastically of course. I feel that as representatives of your company these two(2) ladies lack the training and skills it takes to aide your customers. Infact they shouldnt represent any company with their lack of professional ethics. I am requesting that you review the tape recorded conversations that started at 8:26pm and ended 10:02pm between your agents (Jenny/Terry) and myself then be the judge as to whether these two(2) individuals are suitable to represent your company. I think not, but this is your call. In order to keep your standards where they belong better screenings should be done when it comes down to hirings people and make sure that the people you hire need a job because clearly these two dont.
Sincerely, Mary Hamilton