Wells Fargo's underhanded business dealing are not limited to Home Loans/Mortgages. I was unfortunate enough to not only have my primary checking and savings accounts through Wells Fargo, but my Auto Loan as well.
Like many others I was caught in this trap when Wells Fargo bought out Wachovia. While dealing with Wachovia for several years before the take over I had no problems with either my online banking or the Auto Loan. On the rare occasions a mistake was discovered the customer service people at Wachovia were always courteous and helpful. After the take over I closed my banking accounts upon discovering that I was being charged NSF charges on debits drawn on my automatic payroll deposit which was held for 2 weeks or longer on every deposit leaving me constantly in debt. Unfortunately I was unable to transfer the car loan. Last spring due to an unauthorized payment by an outside party drawn on my private checking account, my auto payment was returned. I was unaware of this until notified by the bank several weeks after the event. On investigating, the problem was located, and shortly after I was contacted by Wells Fargo via USPS and they were made aware of the situation. As my next payment was now due I attempted to go on-line as I had always done but was unable to complete the transaction as I was now "locked out". Without an address to send the payment to I was now 2 months in arrears! This has been a constant nightmare of trying to "catch up" for almost 1/2 a year. Yesterday my 2004 Dodge Durango was taken from my home along with my camera, my medications, my purse containing close to $400.00 in cash, credit cards, debit card, checks and other banking information, my social security card, etc. leaving me financially destitute and with out my prescription medication which I am unable to replace over the weekend. This occurred AFTER I had made a payment in the required loan amount of $460.10 3 days prior as per an agreement made via telephone the proceeding week! I have been deceived and lied to by these people who I have since discovered receive a commission on any money paid. I have been promised extensions, refinancing options, discontinuation of collection proceedings... anything to get more money from me! I have been constantly harassed to point where I hate speaking to these obnoxious people as it just seems to go no where other the making me angry and frustrated. I am constantly called at work even though I have stated it is placing my job in jeopardy. A pox on Wells Fargo and it's lying, deceitful minions! If anyone out there is considering a class action suite against these shysters please count me in!

Wells Fargo illegally repoed my vehicle at 2 am 10/3/2010 !! I recieved no notice. The co-signer evn recieved no notice. The repo business ripped the driveway all up. When I called Wells Fargo they said they never recieved a payment. It was sent a month prior!! I put a trace and they just simply said that if it was thier mistake they would correct it. How? Return a 4x4 that was dragged out and not even in neutral? DO NOT speak to Lydia at the presidents office. For that matter here is the number complain, complain... 1-877-250-2265. Ask for a person higher than this office and they claim they are the highest. Hmmph!! Take a look at these websites: http://www.msnbc.msn.com/id/39876275/
http://www.complaintsboard.com/?search=wells+fargo+dealer+services&complaints=Complaints

This company hired people off the streets that knew nothing about contracts to just simply sign the paperwork so it would be processed. How is this legal? And why would any company even begin to think this was right? I am suing!! Please keep this and know I am not afraid to share my experience. These are pictures of documents and my Durango they illegally repoed.

I have been round and round with these rude people! Do NOT finance with them! My daughter helps pay a small portion of the payment and she had some medical issues and and was trying to get caught up on her bills. We were only behind 2 weeks and she called to inform them for me (she has permission on the account). They tell her "Why don't you have the loan with us?" She says, "because its my moms car plus she has better credit anyways" And the man replies "Well no wonder you don't have the loan in the first place. You can't even afford to make any payments." And then he starts yelling at her! I will state that the reason she fell behind was because she had to undergo chemotherapy (which they knew). She was already feeling horrible and they just added to it. They actually almost lost their house with Wells Fargo...but pulled through and was calling wells fargo dealer services about my vehicle just to let them know we fell a couple weeks behind. I was furious, called back, and i was told that if 1 payment is overdue 30 days, they will reposes my vehicle...1 payment! These people were rude jerks. He set up 2 payments to be taken out. One the day before I got paid but was supposed to be taken out after business hours so It would not be taken out of my bank account until the next day and another 2 weeks later...well, he forgot to note the account about the first payment being taken out after hours and guess what!?! overdraft! He also failed to tell me it was a $10 charge for each payment set up... Until I received a letters in the mail describing fees and banks overdraft fees! After calling back to cancel that last payment set up, I was told "i should of known about that"...how am i supposed to know if no one tells me! Anyhow, that doesn't even skim the issues i've had with this company!

Last year in April I bought my daughter a car. The finance company that approved the loan was originally Wachovia. We had no issues up until they were bought out by Wells Fargo. My daughter lost her job last November, and had a hard time keeping up with the payments only receiving unemployment each week. In the past 3 to 4 months we have had nothing but harassment from them.

My daughter is currently 31 days behind on her bill, and I have had non stop phone calls from their collections department demanding the past due amount be paid in full this week or "further actions" will be done. One lady I spoke with claimed we were behind more than we actually were, and later had to correct herself. The man we have been dealing with is rude, insulting, non cooperative, non understanding and just cold. They call me at home, work and on the cell phone. We have asked them to help us out by deferring a payment for now, or helping us refinance the loan so our payments can go down, but they denied us both! We have been sending them checks for what we can afford each week and their collection agent says it's "unacceptable" and must be paid in full, yet they have no issue cashing those unacceptable checks! We are only behind $150 and this is the treatment we get!

My daughter has told the collection agent to not call me at work, so I can do my job and get money to pay their bill, but the jerk continues to interrupt me at work.

I filed a report with the FTC about their collection policy, but I'm sure it won't do any good. We will probably continue to be harassed and belittled by the unknown collection agent until the day we find an auto loan company to refinance our loan.

Anyone out there looking to buy a car, DO NOT ACCEPT A LOAN FROM WELLS FARGO!!! If you go through a rough patch, they will not help you out or understand your situation!

Sincerely,
Nancy

When Wells Fargo was Wachovia I had set an automatic payment amount of $250 which was automatically deducted from my checking each month. I was always able to view this information clearly online, allowing me the option to modify that mount if necessary.

Not that they've switched, my online account information showed consistently that I only owed the minimum payment which was around $70. No where did it show that I was still slated to pay the $250 (that information really should be available online considering how much WF touts paperless transactions) Sure enough, however, they withdrew the $250 and my finances for the month were compromised.

I knew maybe I erred somewhere so gave the Wells Fargo Dealer Services customer service line a call; What a wretched departure from the normal Wells Fargo customer service I am used to.

I have been a WF customer for over a decade and the agent, "Darwin", made me feel like I was some kind of problem customer. Despite the fact that I was not at any time complaining, he made it clear I needed to be scolded about how I was the one who set the $250 amount when I signed the loan paperwork (tsk tsk.) It was totally unnecessary he be such a prick about it. I understand they must deal with a-holes all day long, but not all customers are dirt-bags. I for one felt really insulted. Had I been dealing with a bill-collector, OK, I get the attitude part, but this is a company I pay honest money to every month without fail.

To make a long story short he offered to cancel my auto pay for me. He put me on hold for a minute and came back to confirm he made the change. Throughout the whole conversation he was rushed and terse with me (again, I did not come off like a problem, not even remotely.) I then asked him if I would get an email confirmation of the cancellation, and he replied "Me send you an email? No. I did email the request though... Oh, and you need to send in a fax request." I am not sure he was even going to tell me this before. I asked him if there was a form I needed to fill out that I could find online, and he just said "No, just write something" and gave me the fax number.

Terrible customer service. Really disappointed.

These days companies like Wells Fargo should be even more cognoscente of good customer service, but the Dealer Services department of WF needs some attention.