I have also purchased furniture and was approved through Wells Fargo Financial. After cruising through the first few months without any issues, my bills either did not come in until they were past due, or did not come in at all. I checked with the post office who said there were no delays in mail to my area, and then spoke to Wells Fargo. I received nothing but excuses and was told to check with the local post office. After a brief conversation on why I could not receive a bill on time, but I could get a courtesy call after the bill was due, the subject turned to a $10.00 fee for running a check by phone and why the website is severely behind (it has no information ever) in showing account balances, due dates, and other very useful information in making on time payments. I was told that they would be getting the information soon, but to this day they have not carried on their promise to include important account information on their site. Recently I have found that if I lose my password to the site, keeping in mind I don't receive bills more than I do, I need a bill with my account number on it just to get a phone number to call to unlock my account, but can only do it during normal banking hours. There are so many roadblocks to keep you from paying on time, it is a battle to keep the account current even if you have money to pay the bill and pay more than what is owed every month. I do not recommend this company, will not recommend this company, and plan on paying this company off in the next couple months and never doing business with them or their affiliates every again. Customer service is way below par, convenience is unheard of, and general business practices that should be designed to attract repeat customers are nonexistent, including treating their customers like humans who make some mistakes. I rate them under insurance companies and auto accident attorneys on the moral ethics rating of business. There needs to be a law that regulates businesses like them who preditorily operate on the verge of fraud to collect extra money on loans by using little tricks and tactics to extort their customers. Wells Fargo Financial needs to get a grip on reality and realize we will not stand for this. Please email this to anyone who needs to make an educated decision on obtaining a personal loan from this company. The only way to combat this is to spread the word. If I am losing $1500 to Wells Fargo, I will make sure to steer at least $4500 of business away from their company. If everyone follows through with this, they will not be able to continue to do business without having the easy customers they have preyed upon for as long as they have. Don't just stand there and be idle. Don't do business with realtors who do business with them, companies who offer their loans, or people who recommend using them. Blacklist them. Plain and simple.

After re-financing my home in Jan. '06, my loan was sold by GMAC Mortgage to ASC (Nightmare Company). Since Jan. '06 I'd never been greater than thirty-days late for my mortgage payment. While traveling for work, I made arrangements with my county's tax department to pay my property taxes, albeit late, I'd be assessed the fees. ASC decided to 'exercise its vested-interest and pay my property taxes, not only the delinquent ones, but the current year's (early) and the ensuing year's taxes. My present would be an escrow account in which that affixes interest to. Therefore, the original tax fees due now are assessed with interest rate. Once I realized this, I attempted to solve my taxed bill with the company but was told that because I was in default and that it was necessary for ASC to intervene to bring my taxes current, I'd have to remain in an escrow account for an additional year from the date the repayment was implemented. The company has full sovereignty to attach interest to future tax dollars as well as past ones until Nov. '09.

So, shy of a re-fi, what do you do, suck it up and wait until the market tapers off and your house is within the eighty-five-percent margin of equity worthy refinance qualifying status. To make matters worse, I was/am set for an adjustment on my ARM March '08. The increase on my mortgage will be an excess of greater than $1100.00 with the tax fees. Since I'd never been late on this mortgage I attempted to renegotiate a better mortgage rate. That was flatly denied and it was suggested to me to go in default of my loan and once it solely reflected on my credit report that the company may reconsider. I thought this to be ridiculous so I retained an attorney. The customer service agents at ASC decided to be as diligent with my attorney as they'd been with me. They gave him the run around, refused to allow him to speak to management and finally suggested that I authorize him to have access to my account so that they may perhaps initiate a 'modification-program.'

The result of that January '08 request has yielded the following, a declaration on my credit report that I was greater than thirty-days late because I stopped the payment of my mortgage check until we could negotiate, per my attorney's advice. The repayment of the stopped-check, payment of both Feb. and March '08 mortgage at the adjustable rates that had reset to greater than $1100 of my previous mortgage. A decrease of my FICO score with Equifax by eighty-nine points because of the "one-time report." My Equifax score has pummeled from the highest of the six-hundred range to the median of the five-hundred range, all because of this one event.

An attempt to correspond with Wells Fargo's (ASC) Chairman, Kovacevich, CEO/President, Stumpf, CFO, Atkins, CCO, Loughlin, Gen. Counselor Strother, Federal Trade Commission Chairman, Majoras, Secretary of Treasury, Paulson, FL, CFO Sink, FL Gov. Crist, FL Attorney Gen., McCollum, Tax Collector Belden and Federal Comptroller Dugan yielded one consistent result. The delegating of task to someone other than the addressed Executive or Bureaucratic contact I'd intended the correspondence for. To boot, I am now being reported by ASC to the credit agencies as delinquent on my mortgage account because the company, once again, with full sovereignty to destroy your credit is stating in my mortgage file that I have $xxxx in SUSPENSE BALANCE. I've been miserably paying the mortgage the company's assigned and it's flat out falsifying that I’m delinquent on that very amount, of which ASC has cashed checks for.

The news reports that hold up Wells Fargo, Bank America, Countrywide and some of the other mortgage companies supposedly attempting to help its consumers is propaganda that the news reports are utilizing to keep its ratings up. I know from my experience that these banks and its executives, and to that end, the bureaucrats do not care what happen to honest hard working Americans attempting to keep their investments in tact.

Finally, why should I ever believe anything that Geri Willis of CNN ever has to state when, I'd attempted to contact her on enumerable occasions in Jan. and Feb.'08 for the real life nightmare of this consumer, when this consumer was indeed doing all that was recommended to do.

America's Servicing Company is an high-tech-Federally protected loan-sharking company that it’s Executive Board Members and Wells Fargo Investors should be proud of. It's working hard to destroy people and its investors are benefiting. What a nightmare, may God help all of us!

D.C. Moore.

When i received the call, there was silence and then a voice said loudly, HELLO, i said, HELLO, she said, Is this Tamika, I responded yes... I could tell that this was not going to go well. Here we go, I received a call today about 11:45 a/m. CST from a collections representative in regards to an amount of $800.00 being past due on my car note 33 days. I informed her that $380.00 was paid by Money Gram 1/18/2008 and $200.00 was set up online Sunday for the total December loan of $571.00. She informed me that she did not care about the $200 until she saw the payment post, my account was still in collections. I asked if I could give her the online confirmation #, she said that it did not matter until the payment posts I would remain in collections. She asked why I was late, I informed her that I did not have the money right then and where was the car located. Trying to intimidate me, i asked if she was going to pick up the car, she said no. She asked did I get hours cut at work or something like that, I told her no. She screamed at me why don't you have the money. I am a very personal person and i don't offer information to strangers at all.

I lost my cousin, more like my brother on New Year's Eve and I was out of town for almost 2 weeks. I am just now starting to get things together. She put me on hold and came back to inform me that I was not eligible for an extension... first of all, I did not ask for an extension. She then went on to say that I will still be in collections for the January payment (due 1/19) today is 1/22. She asked when I would be able to pay it, I gave her a date and she asked very sarcastically, "Well is next months payment going to be on time?" I politely said "I hope so", thanked her for calling and hung up.

I know these people have jobs to do, but I am in collections and I know that you can get more with respect than you can with disrespect and spiteful attitudes. I am tired of this and called today to see if I can trade in my car or have my credit union to refinance.

I have two loans with Wells Fargo, both at 20.90% interest rates. I had some personal issues for a bout a month, and was not able to make any payment to them during that time. I kept in communication with them, called and got on a payment arrangement for hardship plan. I held up my end of the bargain, and was told come Jan 2008 my payments would be back to 135.00 a month, and my accounts would be current. Then I get harassing , non stop calls from the collections dept, the day after my last payment posted on this plan, and they had the nerve to tell me, THEY MESSED UP, because i was never eligible for that plan, that my credit with them wasn't that outstanding. But they said since I held up my end of the deal, they would send an email to their management, to get my account current. O.k. fine.

The next morning 12/31/07, starting at 9am, these people are calling non stop, hanging up on me when I call. I called them, spoke to a very ignorant person, who told me the calls would continue , until they fixed the problem. EXCUSE ME! I said, (by this time I am irate, have the flu, and cannot do stupid today at all)... this is your mistake, my account shows I have held up my end, and my next payment regardless if they fix or not is not due until 01/22/08!!! o why am I getting the harassing phone calls, I want to talk to a manager now!!!!.... The collection agent asked me why??? I told him because he isn't understanding the issue I have I want a manager now... he said "CALL BACK THAN!!! BECAUSE I WON'T GET A MANAGER FOR THIS!!!... and hung up.

So in the meantime I will be fighting this with WELLS FARGO FINANCIAL... UNTIL RESOLVED... because they are so unprofessional, and ignorant. I am just in shock over this phone call and want everyone to know what kind of scam this bank is.

Thanks,
Alicia from Colorado
[email protected]

We have a small loan through Wells Fargo (was $1100... now down to $840) which we have been paying on time, actually early, and paying about $10 extra each month. I was contacted by a representative (Pete) via phone from their St. Cloud, MN office to see if I wanted another loan since we had been paying on time and such. I told him we were doing fine, so "no". He then asked if we would consider a consolidation loan, as it might help us reduce our high interest credit card payments. (We do have several credit cards... as I went to graduate school and graduated with my master's last year, so accumulated some debt along the way.) We thought it might be nice to have it all lumped into one payment (consolidated) with lower interest, so we decided to hear him out, as we will soon be moving into our new house, so would love fewer payments. He asked us to come into his office and bring our car title, pay stubs, and insurance slip for the car, as it might be a source of collateral. We figured we would do it to see what they could offer us. (Note... we have 3 years left to pay on our car on a 6 year loan at 9%; we have $2900. in equity in the car). Since we have not had a late payment on anything in over 3 years, we hoped for a good offer. He asked us what we wanted when we got there... we told him to consolidate into a lower interest loan- to avoid several small payments, and instead have one. After almost 2 hours of sitting in his office (he was 'downstairs' talking to an underwriter), he finally brought in an offer. They would refinance our car with a 66 month loan at 18%. We could then take the equity ($2900) and use it to pay off a few small credit cards. They also would offer us a $5000. credit line to pay off some others. I asked the percentage rate... 20.998% was the offer!!! We nearly fell off of our chairs. This is higher than any of our credit cards, and the car loan was a joke at 18%. We just got up and walked out the door. We couldn't believe that they would think we would fall for this!!! Obviously, they were not thinking of our needs... only how they could make huge amounts of money off of interest on us! Buyer Beware!!! We will pay off our credit cards on our own... we are doing it fine now. We certainly DON'T need to make Wells Fargo rich in the process.