Currently have a Wells Fargo Health Saving Account. Recently received a letter from them stating they were changing the debit card issuance and reclaiming the three cards we have and re-issuing one card! Since there are 3 of us covered by the HSA plan, of course that makes it inconvenient if one of us needs health care services and do not have the card available. Their letter stated they were doing this for internal processing and that if it impacted us, we should use the card, get $ from an ATM and use that for the co-pay etc. Trouble with that is if we are not together, my daughter is at college, she does not have access to the card and we are not in the same city!

Call their support line and was told there was nothing they could do. I asked to speak with the person named on the letter, Elizabeth Dienst and was told that was not possible. They would not give her phone or email. I escalated to Wells Fargo Corporate and they also said they would not give the contact information and even went so far as to say they would document the complaint but that I should not expect any action.

Two day later, I got a call from Liz Ryan asking why I was so upset. Turns out that Liz Ryan is Elizabeth Dienst - guess they are using aliases. She told me they needed to make this change so they could issue each of us our own card and it should be completed in 6-9 months. When I asked why they could not run the process in parallel, she said it would "not be good for their bottom line". I questioned and she hung up! I called back, she apologized, told me they had made a mistake in the program, and that we should be patient for the 6-9 months, in other words forgive her for her judgement and remain inconvenienced and not have access to our funds! We ended the call with her stating she would be glad to help me expedite the movement of my account from Wells to another bank.!

This lady should be fired! Her superiors should be made aware of her actions, comments, and business judgements. I am now forced to change my plan, go through the inconvenience of transferring funds and getting the cards out to mY family members.

STAY WAY FROM WELLS FARGO HSA ADMINISTRATION!