Wells Fargo SOLD my house because they were unable to modify my loan! Reason they were unable was because there are liens/judgments tied to my title. Well.. my county clerks office tells me something different. they (WF) are tying them to me by my name. I faxed them the documents over 5 times. As of April 6 my house was sold. Now.. I don't know what to do...

To make a long story short, last year my husband lost his job. After blowing through our 401K savings to keep making our house payments, and with no new job in sight, we contacted WF about a loan restructure. At the time we applied and were granted initial approval, it was made clear to us that this program was only for those who were planning to stay in their homes, which at the time we were.

Between the verbal approval and the receipt of the loan modification documents (Sept '09), my husband was offered a new job in a different state, and we decided to sell our home and move. When we received the written documents, we returned them unsigned with a letter to the effect that we had now decided to sell our home, and were declining the restructuring. We continued to make our regular payments.

PROBLEM #1 - For the first 3 months after the above, Wells Fargo automatically withdrew our regular mortgage payment from our account, AND the modified payment amount. That's right, we're talking a $2500 mortgage payment AND a $1900 mortgage payment each month for 3 months. Talk about a hit to an already desperately thin wallet. It took my husband most of January '10 on the phone with WF on an almost full time basis to get this resolved and to get the duplicate payments deposited BACK into our checking account.

PROBLEM #2 - In the meantime we've sold our home. We are supposed to close on the sale 3/10/10. Come to find out that WF has, since our January payment, been holding our monthly payments in a "suspense" account instead of posting them to our loan (because we didn't return the loan modification docs back in September - which, you may recall, we DID). When asked to move the money out of suspense and post it to the loan, they have stated they can't do that because it is in the loan modification program. The customer service person then asks if we want the loan removed from the program. Once this happens, which we are told will take about 72 hrs, then the suspended funds can be applied. What the minimum wage call center person fails to acknowledge (or anyone else up the chain of command), is that WE HAVE requested the loan be taken out of the loan mod/loss mitigation program... in September, December, January, and February of this year! As of now, the loan payoff is an artificially inflated number (by over $5K - the funds in "suspense"), we don't have the extra $5K to bring to the closing table, and so we may lose the contract on the house because of this. I have been working w/various people in various departments at WF to get this resolved since Feb 10th, and as of today, 5 days before closing, it still isn't resolved.

To make matters worse, every time I call in (because God knows you can't actually go down to a local branch and get any help), I speak to a different person, get put through the automated phone wringer, the people I speak to refuse to provide me with a last name or direct phone line, refuse to transfer me to supervisors who could facilitate resolution of this issue, and in general jerk me around.

Loss Mitigation...HA HA HA. If they wanted to mitigate their losses on this property, they would get off their asses, post the "suspended" funds, and give the escrow company an accurate payoff amount so we could close the sale. At this point, the contract is enough to pay the loan off in full, they aren't even getting shorted any. If we have to go back on the market, we will have to do so at a reduced price, as a short sell, and that could possibly end up costing WF tens of thousands; my guess would be in the $50 - $100K range. Loss Mitigation my fanny!

I have been run around the block more times than a $3 whore, may lose the contract for the sale of my home, and have already had to delay the start of my new job (the pay from which I need to take care of my bills, like, you know, my mortgage) to deal with this problem.

I will NEVER bank with WF in ANY CAPACITY once this is all resolved, and if we do lose the contract for the sale of the house, I am considering speaking with an attorney to see if there is legal action we can take here.

Wells Fargo has no intention of helping homeowner's with loan modifications, refinancing or anything to do with a home purchased at a subprime rate. We have tried for a year and a half to work with them. I have tried 3 times to refinance with them without success. I tried for a loan modification and they lost my information not once but twice. They finally sent me a loan modification after 6 months that was 100.00 less after suffering a loss of 40, 000 a year in income. They offered another subprime on first mortgage and 10.5% fixed on second mortgage. This at a time when mortgage rates were 4-6%. The Wells Fargo mortgage officer has conveniently left the area so she is of no help. She basically promised us that after 2 years in a subprime rate we would easily qualify for a fixed rate. We made payments religiously and were never late until illness struck. We were denied everything, including short sale and deed in leui. Now we are in foreclosure. If Wells Fargo would have worked with us and given us a decent fixed rate we would have easily been able to make our house payment. The US Government really needs to step in and review actually who was helped with the stimulus money because I believe very few people have benefited and Wells Fargo is responsible for a large number of homeowner's being displaced and causing the real estate market to be overrun with foreclosed homes.

We had our homeowner's insurance policy cancelled as a result of non-payment by Wells Fargo Mortgage. The funds for this are a part of our regular monthly mortgage payment, and I assumed the insurance company had communicated with WF to let them know how often per year the payments were due, and that the bank escrow department had full knowledge of when to release the money. Boy howdy was I WRONG!

We got papers from the insurance company saying our policy was cancelled for non-payment by Wells Fargo. WF told us that they were under the impression that the policy had one annual payment, not two bi-annual payments. We had to get a NEW policy because of the escrow department's SCREW-UP.

And these people at the bank are supposed to be money management experts?!!!?! Why do I have to back-track and double-check that things are going as they should EVERY STEP OF THE WAY
!!!?

Wells Fargo ALSO informed us last October that our interest rate and thus our monthly payment would be dropping by $47. THIS OF COURSE never happened, and I intend to find out WHY.

I am a deployed service member currently in Iraq. I have had problems with Wells Fargo Home Mortgage since I mobilized last July. First, they pre-approved me for a modification, but never sent me the paperwork!
When I called them from Iraq to ask about the modification, they told me that they had decided to give me a moratrium instead. They told me that the $4500 I was behind would all be due by the end of December!
I told them that I could not afford that. Although I continued to make full payments on a regular basis(sometimes even 2 payments a month), they would not correct my credit report. They finally sent another
modification last month, but I decided to bring the account with one large payment instead.Although I brought
the account current last month, they decided to close the account and send it to collections!
When I told them about my credit report, they denied that they it!
For anyone who is a service member and has a loan with this company, please do not trust them, especially while you are mobilized!