I moved from the US to the UK in October of 2009. My mover had said that they contract with Wells Fargo to provide maritime insurance for their company. I completed and returned the paperwork the same day as received. The movers arrived, packed my goods and despite my concerns regarding how they were packing my designer furniture, assured me that it would be packed in wooden crates as the fellow who had provided the initial quote for the move had stated. I had asked the movers about protecting the corners instead of just wrapping them in bubble wrap, but was told this would not be necessary. 3 months later, my furniture arrived in the UK, DAMAGED, precisely where I had thought it would be when packaged.

6 months after my claim was filed, they finally sent an adjuster to inspect the damages. A month later, I received a settlement proposal, which was less than 1/3 of what the replacement value of my furniture is. I am insulted. I paid to insure that my goods would be well looked after and paid the insurance fee without complaint. I am furious that Wells Fargo and their representative, JOHANNA SCHMIDT, can not seem to offer better customer service and have not fulfilled their obligation.

Should anyone wish to see images or have questions, I will happily provide verification.