We have been requesting approval for a mortgage modification, [either HAMP or otherwise], since September 2009……..and we are still waiting.

We are simply asking for a reduced interest rate and we are requesting that the amount we are delinquent (two months) to please be added to the end of our loan.

Trying to work with Wells Fargo has been frustrating to the extreme! Wells Fargo has drug this process out for over a year and every month has tacked on a late fee of $125. We were told that if we were to bring current the amount we are in arrears that we would immediately be dropped from the mortgage modification program.

One can clearly see why Wells Fargo is in no hurry to help us find a resolution when they can profit additional funds from us every single month.

At Wells Fargo it appears that the left hand obviously has no idea with the right hand is doing. We have sent in ‘required’ documentation repeatedly only to find out that it was lost, reaching a competent person on the phone who can provide us with the status of our application has been extremely challenging.

Three weeks ago we received a phone call informing us that we do not qualify for the HAMP loan and that our loan is in review for mortgage modification. We were told we would receive a letter with this information, no letter has arrived.

We’ve not heard one single word since that day in spite of the fact that we have made daily phone calls to the Lost Mitigation Dept. The processor that is assigned to our loan is unreachable and we have been told that there is no phone contact number or email address for her.

Much time has been wasted and no one has been able to explain to us why it has taken an entire year for Wells Fargo to determine that we make too much money to qualify for the HAMP loan when we sent in documentation the first week of our review.

It is fair to assume that Wells Fargo fully intends to drag this out yet another year in order to profit from the late fees that they are assessing to our account every month.

These late fees are entirely unfair, excessive and unscrupulous and we are asking for a full and complete refund of all late fees.

We are also asking for a quick and fair resolution and a loan modification that reduces our monthly payments.