Wells Fargo and USAA did not talk to one another regarding my insurance. I did not find this out for almost a year, and one day Wells Fargo began over drafting my account. I called to complain and they told me it was because my home insurance had expired. I asked how that was possible considering I had USAA and had them for over a year. Wells Fargo said another Mortgage company was listed (one I have never heard of). I asked why didn't they notify me; and they said they had tried notifying me in Afghanistan, even though all my bills come to my house in the states. They have been taking an extra 206.00 every two weeks, for the past 4 months!!! I am a single mother, who is transitioning out of the Army. They keep having excuse after excuse for the 'glitch'! Very unsatisfied! USAA refunded my money within 3 days! Highly recommend them!!!

For 5 months, my fiance and I have been working on a home loan through Wells Fargo. We've done everything they've asked for. We got our credit scores up within a 6 month time frame, we've submitted our tax info and work wages, saved up enough money for the down deposit amount that they provided us, but yet, those weren't still enough. During the whole 5 month process, our file has been constantly passed down from loan officer to loan officer - each wanting something different or not satisfied with what was on file. So they ask for more. They denied us when they found out that my fiance was working for family. Their excuse was that her wages were inconsistent, made too much for what degree she has, or doesn't believe that she doesn't have any ownership to her father's business. I've never known a bank to turn someone down just because they made too much to pay them back. I would never recommend Wells Fargo to anyone. FYI, coming from one of their own loan officers, he stated that 45% of the Wells Fargo customers were unhappy with the way the bank was handling their business with the bank. I think that should be reason enough not to even attempt banking with them. Thank you for your time in reading this post.

Have had multiple Mortgages with Wells Fargo Bank and the Wells Fargo Financial Division for Refinancing and also Wells Fargo Mortgage. We have NEVER in over 30 years been late with ANY payment to them and often have paid ahead or made larger payments.

I am alone now and have become so ill that I was hospitalized for months. During that time I made payments, however I was told by 5 Doctors that there is no possible way for me to continue to work. I called Wells Fargo Bank and got in touch with the Wells Fargo Mortgage Division but they were of NO HELP. I advised them of my serious illness and inability to work again. I have applied for Social Security Disability and am a Federal Employee and was soon ready to retire. I called on my South Carolina property that I lived in until serious illness and now in Arizona. They said, "Unless you go DELINQUENT we can't assist in anyway or even talk about potential options!" That is a DIRECT QUOTE from the Mortgage Banker at Wells Fargo.

They have been sued before for discrimination and for harassment of employees and I thought things would be better for a consumer who was calling to ask for help. I wanted to let them know and be aprised of my health and since I had special Mortgage insurance I thought he could have assisted me but hung up while I was looking for paperwork. I called back and was told no record of the call and to call again next day. I called in afternoon next day and asked for representative I talked to. They said that would be impossible as I would HAVE TO BE IN PROCESSS OF FORECLOSURE by Wells Fargo or VERY LATE on Payments.

This sounded crazy to me so I spoke to a manager. The manager said I had a pristine record on multiple mortgages and was a valued customer of Wells Fargo Bank and Wells Fargo Financial and Wells Fargo Mortgage. However, the manager said that there was not anything they were required to do to help me. I asked about help that came down from President Obama and the Senate and Congress, but he insisted that they were a financial instrument or product and were there to MAKE MONEY and not to assist. He suggested I contact family, which are all deceased due to a fire. There was NO SYMPATHY or HELP.

I called Wells Fargo Corporation in West Des Moines, Iowa and in Minneapolis. I had left 2 messages and sent 2 faxes to the Corporate offices and to the attention of the executives there. I have waited 4 weeks and each week I call to be told it is on the way that same day. Nothing has been received. Today I called and was told that I should sell my home and find a retirement village or some place like that. Does that make any sense? Please advise.

2nd person on the mortgage and deed. I was called in May 2010 by one of the loan originators stating that the other owner sent in a very defamting letter about me and they thought it was strange because the orignal hardship was that I was the care taker.
They futher looked into the situation and they said that any paperwork send in by co-owner has my signature appear and it does not match up with my siganture. The rep told me to stop the modification so I do not get in trouble. They told me that they would send me copies for me to verify...I had called the police and have a police report regarding this issue. Wells Fargo just kept coming up with excuses so I went to court to find out what I should do and was told that if Wells Fargo called me with this issue, it is their issue not mine. Wells Fargo disagrees and will not send me any of the paperwork with the fraud. The reps read to me that there is fraud everywhere on signature, letters, etc. I usually get switched around from dept to dept and then put on hold and they hang up. I have been paying the mortgage by myself and the other person has not paid since march and Wells Fargo will do nothing to help. They actually got me so upset one day that I dropped to the floor and thought I was having a heart attack. $6, 000 that I cannot afford. What do I have to do to get this taken care of? I can supply all back up of notes of over a thousand calls. Please someone help.

Wells Fargo Mortgage bought our home loan from another company. We had a situation a few months back where we knew we were going to have to pay our mortgage about 5 days late. We contacted WF a month in advance to let them know. We typically go into a WF branch to pay our mortgage and have a very professional and positive relationship with the bank. We were advised it was no problem and because of our good record and communication, we would not even be charged a late fee. We paid as promised. Ever since this incident, WF Mortgage calls us on a regular basis about "collecting a past due debt". One of the callers even inquried if I "was having personal problems" while asking me about our unpaid mortgage. I insisted we were/are up to date and every time the callers are relentless. I learned the mortgage side of WF and the banking side of WF don't seem to have anything to do with one another. I received a call last night and I very politely told the guy - we had one late payment, which was ok'd by your organization many months ago and so I think you need to update your records. His reply, "my records are accurate and I'm attempting to collect a past due debt." This organization is unbelievable. I am appalled at the nerve and outright unprofessional approach WF takes to handle these matters. I don't have the time to run this up the WF food chain and I'm sure they are counting on that when then teach their workers these types of tactics.