These thieves at Wells Fargo charge me a $2.00 fee for printing a canceled check image on the monthly statement that I have yet to receive. I called the idiots and they will not remove the charge even though Wachovia never scammed me this way. I am closing my account and I hope those idiots go out of business.

I am a roofing contractor in Wichita KS. I replaced 2 roofs 6 - 8 weeks ago on Wells Fargo mortgage customers. We sent Wells Fargo everything that they said they needed to release the insurance money to their customer for them to pay me. But every week or 2 just when I am expecting to receive the money they come up with something ridiculous that they say they need or they can't locate a piece of paperwork that I sent them previously. They are currently holding about $25000.00 of MY MONEY and I am at my wits end and really ticked off. I have already paid for the materials and labor for these jobs. And I currently have 4 more customer's roofs to build who also have their morgage with Wells Fargo! So, Wells Fargo will be in complete control of that money for 2-3 months as well. Can anyone reading this afford not to be paid for 2-3 months? Is there not a government agency that can help or some type of legal action that can be taken against these crooks?! The reason they are holding the money is very simple.. they are making millions of dollars in interest on hardworking contractor's incomes. I have an account with Wells Fargo that I will be closing now. I recommend that no one do business with this company.

As a consumer in today's unfortunate housing market, I can't thank the government enough for making the Home Affordable Mortgage Act. In exchange for a promise from lenders to help consumers in hardship to catch their loans up and avoid for-closure the Federal Government has allotted special bailout funds to these business's. Wells Fargo Home Mortgage is deliberately doctoring their numbers, misleading consumers that call upon them for help, turning away people with unfair and fraudulent acts, as well as withholding information and documents needed for consumers to stop the for-closure proceedings in a way I believe is to purposely to gain homes in areas that will not only let them recoup their losses, but the equity in that home as well.

My husband and myself were fortunate when we purchased our first home in 2004, we weighed our budget closely, decided what we could afford and couldn't and purchased a modest home in the well sought after, and growing, West Millard area in Omaha Nebraska. For $117, 000, my three children and my husband and I were living the dream in an affordable home, even after the market crumbled. We had a fixed rate of 5% and an affordable mortgage. We paid biweekly, on time, and had a credit score in the 700's. In 2009, for eight months we separated and I feel behind on my mortgage, we reconciled in 2010 Jan, and soon thereafter my position at work was terminated. I decided to go back and get my BSN and am a current full-time student at Nebraska Methodist College to date. With my husband being the only income, we have fallen 2 months behind. Now, I have always kept in contact with my creditors, monthly with Wells Fargo Mtg. Every month, I begged, cried and pleaded on the phone with whichever poor soul answered. Each time, our income was taken down, (a 30 minute process, ) and every month we were told we didn't have enough income. Finally last month in Oct, on or about the 16th, We qualified as we had a two-hundred a month car payment that was paid off. Again, I gave all of income and bills, and was told that the loan modification required doc's were being mailed off that day, and to make sure to Fax..not mail, them back asap. Ten days passed, no letter, I called Wells Fargo again, got a nice gentleman, who assured me it was mailed, but just in case, it will be mailed again..November 1, 2010. November 11, 2010, I called Wells Fargo again and had a woman tell me that Wells Fargo doesn't mail such documents and that I didn't qualify anyway, it had been denied. Almost in tears, I hung up, looked online, and indeed, we had been denied according to their loan modification details. Today November 12th, I called Wells Fargo again, and the woman I spoke with confirmed my suspicion when she told me that a letter for demand of payment was in the mail, sent out on the 7th day of November, and that for-closure was sure to follow, should loan not be caught up. She informed me that with $5, 570 extra money available after bills were paid, that I certainly didn't qualify for any help. Now, we have no such amount after our bills, and after going over my finances at least 6 times in the last 6 months with several different agents, why was my income inflated to such a degree? They even had myself down as getting $2, 200 a month in unemployment that I do not receive. Why didn't the agent yesterday mention that? Your guess is as good as mine. I can tell you our home is worth quite a bit more than the $106, 000 we owe, and that Wells Fargo would stand to gain at least $25, 000 if sold in a for-closure proceeding. I can also say that after investigating this myself, there are numerous complaints and blogs on Wells Fargo's practices and that this isn't isolated to myself alone. It seems this little game of theirs in very common. Why is this being allowed to happen? Who will be our voice? These practices are disguised as simple errors, but none-the-less, error after error cannot be written off. Now the nice lady on the phone this time, again qualified me with the tedious income verification process, declaring how lucky I was, Because so many get denied, but this time, she directed me to a website where I printed off some forms myself to be faxed in immediately. Why different this time, I cannot answer. My intentions here are not to receive a handout, but to be sure that these promises made by the mortgage companies are done in an honest, forthright manner. To not do so is an extreme disregard to families everywhere, losing their homes for reasons that otherwise could be avoided. I intend to write the Federal Trade commission about this matter, my Attorney General in Nebraska, whom I hope will forward this to any proper authorities I am unaware of, and I will also inform the Better Business Bureau and the Consumer Affairs Office, as well as the White House Federal Bureau of Investigations on Corporate or Mortgage Fraud. Somewhere down the line, this will be brought to the media's attention and stopped. Thank your for your valuable time.

Wells Fargo is willing to lose a customer over $5. That seems like horrible customer service to me, and I will leave them because of principle. I have been a customer with them for over 8 years, I have a chk, savings, credit card and home loan with Wells Fargo. All that they are going to lose because they will not reverse my full $10 fee, which I feel was due to their error. I am sick of banks and companies charging all these extra little fees that they think people will not care about, knowing full well it all adds up for them. And I don't believe the excuse that they do not have the capability to remove it; then get me someone who does~!

Again here we go with them. We did receive a modification after 18 months, yeah it took that long and several hundred people to do one simple modification. THE PROBLEM IS THE DATES WERE NOT CORRECT, THEY HAD THE AGREEMENT DATED AFTER THE ACTUAL PAYMENT WAS DUE. SO IF WE SIGNED IT WE STILL WOULD BE LATE AND AS THEY HAVE WRITTEN IN THE CONTRACT WOULD HAVE LOST OUR HOUSE. SO ALL WE ASKED WAS TO CLEAR UP THE DATES AND PUT AN ACUTAL PAYMENT AMOUNT INSTEAD OF AN ESTIMATED AMOUNT.
HERE WE SIT AND WAIT, THEY STILL HAVEN'T SENT US A CORRECTED LEGAL DOCUMENT TO SIGN. ALL WE WANT TO DO IS MAKE OUR PAYMENTS... ALL IS WE ASK IS THAT THE MODIF. BE DATED ON THE DATE WE SIGN AND THE PAYMENT BE DUE AFTER THAT DATE. AND HAVE AN ACTUAL AMOUNT WE ARE AGREEING TO. SO NOW THEY SAY WELL SOMEONE ELSE HAS TO REVIEW THIS AND YOU HAVE TO SEND IN NEW INFO FOR THE MILLIONTH TIME. NO WONDER THEY NEEDED A BAIL OUT, THEY HAVE SO MANY DAMM PEOPLE WORKING THAT DON'T KNOW WHAT THEY ARE DOING. AND THEN DO THEY ACTUALLY READ THE DOCUMENTS THEY SEND. DO THEY HAVE ATTORNEYS ???? WHO WOULD SIGN AN INCOMPLETE DOCUMENT. OUR ATTORNEY SAID TO NOT SIGN. HELLO WELLS FARGO ...HERE IS SOMEONE THAT WANTS TO MAKE A PAYMENT AND YOU ARE NOT LETTING THEM WHAT IS THE DEAL. ANYONE WHO CAN HELP US WE WOULD APPREICATE IT.