Wells Fargo has resorted to numerous changes in their banking policies in an effort to make money.

1) Transactions are processed from largest to smallest each night. Not in the order they went through the POS terminals or any other timestamp. Why? Well if you overdraw on one, they can charge you $35 EACH for all of the smaller ones. Be careful.

2) Electronic notifications - While Wells Fargo publishes all of the elements of a real electronic age bank, their notification system is slow. I had e-notices setup and money if 3 different accounts. One transaction came in on Monday which put me overdrawn...I had money in other accounts to cover but did not realize I needed to transfer it until the NOTICE came via email Wednesday at 4:50pm. OUCH! They gladly processed 10 transactions across the following 2 days and charged me $35 each.

Bottom line - These practices are crooked and all to Wells Fargo's advantage. Spread simple things like this across their user base, it is a lot of money. Pure Profit!

Customer Service people will all tell you "It is in your Service Agreement"...which BTW changes about once a month. Rest assured those changes are NOT to your advantage!

I moved all of my business to Chase after 15 years with Wells. They have been awesome. Real-time alerts. Run your debit card and the transaction hits your phone in <1 minute.

Customers beware of WELLS FARGO.

They are already threatening to take my car. I told lost my job and home and the woman said thats no excuse when is our company going to get paid. I said not sure they asked for my address and what color of the vehicle. My payment was due the 8th. Panuzzo And its only the 12 of june. I write my last name because i am real person.Don't appreciate being yelled at or threaten at 17.9 % they ripped me off. and stuck me with a bill. My understand under florida repo laws can not threaten harrass me, which they have, worse company ever.

This is the most unorganized company. The workers are all uneducated and know nothing about short sales. I am a realtor and send a short sale package along with a cash offer, we still have nothing the last time I called they said it was in the modification dept. I call daily and get a different answer everytime I call, looks like this loan is going to foreclousure...The governemnt needs to quit giving these crooks $$$$$$$

My wife went ahead and tried to close her personal and savings accounts due to the recent complaints that we have incurred over the last few days with Wells Fargo.

She called and asked them to stop all banking activity on both her accounts. She got a confirmation # and the person’s name that they would.

The next day, she got charged a total of $57.00 in fees ranging from over the limit, late and daily late fees. She closed the account; they keep it open for two more days! Why?

We went down there together and talked to the manager on duty, (Lorenzo I believe) and he told us that yes, while we have a confirmation, it was no good until we actually closed it. what?

This conversation lasted 20 minutes and all he would do was take one $5.00 fee off, nothing else. We paid the $57.00 in charges and got him to give us another zero balance statement and close the account. We thought!

He then said, oh, by the way, I can't close your account until tomorrow. When we asked why, he said he doesn’t have the ability right now but call him tomorrow around 10am in the morning when he gets into work and he will close it then. But until then, any charges that happen, we are responsible for!

What?

What am I missing here?

Whatever happened to the customer always being right? Ok, maybe not always but I am noticing a pattern here with Wells Fargo.

I guess they no longer need business from customers and they have gone into a new business that they are not telling us about!

WELL, MY FAMILY IS DONE WITH THEM!

My Wells Fargo account defies belief. Simply stated: A person with a full-time job lost his home due to WF shenanigans. I closed on the house in 5/04. I set up a bank draft for the mortgage payment. The first trouble began in 3/05. When checking my bank balance I found that it was $300 short and that WF had taken that amount from my account with no notice or warning of any kind. When called WF said that I had no insurance on the house and that the $300 was the monthly cost of their own. So began the "no insurance" game of WF. I immediatley sent them proof of insurance and demanded my $300 back. I also cancelled the bank draft. Starting with this incident in 3/05 and continuing for the remainder of the time that I owned the home I would get a letter stating that I had no insurance each month. Each month WF would demand the extra $300 and each month I would send them proof of insurance. On 8/29/05 hurricane Katrina removed the roof from my house. Almost immediately afterward I received a letter from WF stating that since I was a Katrina victim with substantial home damage my mortgage payments would (out of the kindness of WF's heart) be deferred indefinitely. I then received a check from my invisible-to-WF insurance company that required endorsement from WF. I sent them this check and never saw it again. When queried WF had never heard of any insurance check from me. By this time, naturally, I did not trust WF and placed the "deferred" mortgage payments into my savings each month. Each month I would call WF and ask about resumption of payments and each month I was told not to worry and that I would be notified at the proper time. These calls were made concurrently with the now monthly fax of proof of insurance. In 2/06 I received a letter from WF stating that the deferrment period had ended and demanded the entire amount of payments deferred to be paid immediately. When asked about relief for Katrina victims, WF had never heard of it. In addition to the deferred payments WF also demanded heavy fines for late payments for a total owed immediatley of over $11, 000. This amount was substantially more than I had available. WF, again out of the kindness of their heart, suggested a "loan modification". I agreed. A month passed and no paperwork or any other type of mail arrived. When called WF said that they had sent the loan modification paperwork to me via DHL. When called, DHL had never heard of me. After supposed repeated attempts at delivery by the hopelessly incompetent DHL, WF demanded all the deferred payments and fines to be paid immediately or foreclosure procedings would commence. I was forced to borrow $1000 in addition to all of the mortgage payments saved in the bank during WFs now-fictitious grace period for Katrina victims. Still, no word about my insurance check but continuous monthly demands for proof of insurance and payment of the additional $300. It was only from the charity of my non-existent-to-WF insurance agent that I was able to repair the roof on my home. In the interim the majority of the home was unlivable save for a small space that I had managed to rig to prevent rain from falling on my bed. The "no proof of insurance" game continued until 3/07 when I decided to make my stand against WF. After receiving the monthly demand for proof of insurance along with the additional $300 added to my payment I told them that I would send no more proof of insurance letters as I had done so (by this time) a ridiculous number of times. WF told me that they would not accept "partial payments" (ie: actual payment less the $300). Predictably, 3 months passed and WF foreclosed on my home. I decided that WF could have my home if it meant never dealing with them again. Today, all of the money invested in the home is gone, my credit rating is gone, and I consider myself better off for expunging Wells Fargo from my life. I will never purchase nor in any other way ever own another home for as long as I live. To all who may read this: If you know of any class-action suits flied against Wells Fargo for any of the abuses that I have described in this letter please tell me how to contact the plaintiff law firm.