It’s amazing, when you think that you are the only one getting scammed by your bank, when in reality there are others out there, just like you. As you get curious and start digging up information, you come to realize that many feel the same. I have affiliates that are past employees of WF and have greatly agreed upon the fact that WF is so commercial, that customer service is just a front. They will tell you anything for you to sign on the dotted line, to make you abide to their hidden and "subject to change" costs, rates, and fees. I also have many friends (including myself), that have had bad experiences with this particular bank! From currency exchange problems to overly extensive overdraft fees! All they do is take your hard earned money! And with this crazy economy, this is the last thing that we need!! I have started a group through Facebook that is trying to draw in current Wells Fargo customers to close their accounts. We feel that this is the only way these banks will listen to the little guy! August 1st-8th, 2009, we are encouraging all current WF customers to DROP Wells Fargo as their bank! Get Ready, because we will be heard!

I purchased a floor sample sofabed; Raymour Flanigan required I arrange delivery of floor sample by local handymen they suggested for $100--cold cash! Payments over 3 months through Wells Fargo Bank; check mailed by Citibank for last payment "held" for deposit over a week (two big banks could not electronicaly process--how convenient! Incurred finance charge when last payment was "late"; attempted payment on line; not processed; just received another finance charge + another finance charge. I had spoken to Wells Fargo representatives but it is geared toward getting every penny they can squeeze out of the buyer. Buyer Beware!

Earlier in the year, we were assessed the wrong taxes for our home because of an error with our county's tax assessor. Our taxes and whatnot are paid via an escrow account that we pay into with our monthly payments, so Wells Fargo paid the taxes in full, leaving a negative balance. When they reanalyzed our escrow this year, we had a shortage that resulted in our monthly payments increasing by $400.00.

After we got that escrow statement, we went to the tax assessor, got the correct tax amount, and were issued a refund. We promptly called Wells Fargo to inform them of the correction, and let them know we would call back and resolve the shortage when we received the refund.

A couple of weeks later, we received the refund and I called Wells Fargo to pay off the shortage and reduce our monthly payments to what they should be. The agent I spoke with told me that because we pay our mortgage in biweekly payments, we were ahead on payments for the year; that meant they could reverse the last two biweekly payments and apply them to our escrow account, leaving us to pay the difference (around $100).

Sounded like a great plan, and it was supposed to be resolved within 5 business days. After the five business days came and went, I logged in and saw that the reversal hadn't happened. I left this same agent a voicemail...no callback. I then called their main service number and spoke to another agent about the problem. She gave me the same response, which was that she would submit the request and they would take care of it in five business days.

Five business days later - logged in, account still the same.

Called back today and spoke to ANOTHER agent and was told that the two requests were denied because they cannot reverse bi-weekly payments, only monthly payments. She then got a bit of an attitude and told me that I should have sent the refund to Wells Fargo because it was Wells Fargo's money. This set me off because that's exactly what I called to do in the first place, and TWO of their moronic agents misinformed me. On top of that, they had access to my customer notes and information and never contacted me to tell me the reversals could not be processed, nor did they check their notes and inform me of this on either of the previous calls I placed to them.

All in all, I will be glad when we sell our house in a couple of years and end this relationship. I will not be doing business with these jokers again.

I went in one day to close an account that I didnt need. I spoke to the customer service manager and she seemed really nice and professional. I told her i wanted to close the account. she told me to wait a couple days for the account to be offically closed. two days later i Realized that i mistakenly used the "closed account" card. of course i was over charged so i paid off what i used the card for, and she said she would reverse the over draft fee. i waited a couple days and noticed that the account was still opened and i was being charged more for not paying the overdraft fee. i gave her a call and she told me not to worry and that she'll handle it. i'm a very busy person with work and school so a week later i check my account and i realized that the account is still opened and that i owe $92.18 . she didnt close the account like she said she would and i was charged $57.13 on my new account w/o my permission to pay some of the over draft fees. im extrememly dissappointed that i put effort to close the account and checking that she would do her job and in the end i have to pay money i don't feel like i should.

I tried to close my accounts with them. Went in person to do it. They closed everything, gave me checks for the balances, etc. However, they kept charging me for the monthly fees ON MY CLOSED ACCOUNTS. I called them, they reversed the fee. But they keep charging me for monthly fees ON CLOSED ACCOUNTS. I ended all autopays but they refuse to ever actually finally close my accounts.

My advice, do not ever start doing business with them - it's like a virus that you can never officially delete. They are still charging me for my quicken integration fess ON CLOSED ACCOUNTS.