Wells Fargo
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Category: Business & Finances
Contact Information Angola, Indiana, United States
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Wells Fargo Reviews
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donnachaidh
February 8, 2009
An Un-Merry Christmas
I have an auto loan for this POS I bought in Kentucky before I PCSed to California with the Army. I have paid on time, everytime, until I initiated a Voluntary Repossess.
So after it's in voluntary repossess, they draft 2 extra payments through my bank's webbillpay (actually my fault, as I didnt know the payments were slotted) but the problem is, Wells Fargo took both payments, and wouldnt give them back. After spending all of my daytime minutes being transferred and disconnected, I'm told, "If you are going to have this voluntarily repossessed, we aren't going to refund the last payment". Verbatim.
This is the week before Christmas mind you, and I have $.37 in the bank because of it. I said, "Ok, I take back the voluntary repossess." just because I really need that money.
Again and again I tried. Finally after being told it was being handled by her manager, and he was out sick, I called a different department, and low and behold, this guy said "oh man, we gotta fix that." Told me right there after 5 mins exactly what was missing from my bank's fax to them regarding the payment, and then hand carried it to refunds with me on the phone. He tried to overnight it to me, get it wired back into my account, everything he could, but it has to be a cashier's check via snail mail. I thanked him and hung up.
I have been in my barracks room eating army chow for 2 weeks because of this. Cancelled Christmas plans, all of it. The point is, if this guy, who isn't a manager can get the payment at least sent out in 20 minutes, why did I call every day for a week, and actually accept an ultimatum from this bank?! Of course it took another week, and arguing/fax/refax/explain and another manager
I could tell you I'm furious. I won't. I'll say this;
I have filed chapter 7 bankruptcy, (The reason I tried to have it voluntarily repossessed before). So as soon as I cashed the check I drove the car to the nearest wells fargo parking lot, *coughtookoutalittlefrustrationonitcough* and then took the key inside to the vice president of that bank. It was funny, here she is the vice president of one of their branches, and she's getting put on hold, having to repeat the situation, transferred, etc. So in the end, I hope wells fargo appreciates the depreciation I enjoyed in the parking lot. Enjoy your new kia!
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David
February 7, 2009
unfair mitigation practices
IN SHORT I HAVE BEEN TRYING TI RENIGOTIATE MY HOME LOAN FOR SIX MONTS
EVERY TIME I CALLED I WAS HELPED BY AMINIMUM WAGE OPERATOR WHO WAS ESSENTIALLY CLUELESS.
I HIRED AN ATTORNEY. STILL TO THIS DAY I AM 3 WEEKS AWAY FROM MY SALE DATE BEING
ANNOUNCED AND SO HELP. THEY JUST DONT CARE. LIKE I DONT CARE ABOUT CHILD MOLESTERS ECTTT
THEIR THE SAME MINDSET. THEIR IN FOR A BIG SURPRISE WHEN THE GOVT MANDATES THAT
THEY DO MIDIFICATIONS. AND BANKRUPTCY LAWS CHANGE. THEIR BETTER OFF DOING IT VOLUNTARALLY NOW, THAN WAIT TILL THE GOV TELLS THEM TO OR ELSE. BUT WHEN YOU DONT CARE
YOU EVENTUALLY LEARN THE HARD WAY .WE'VE ALL BEEN THERE BEFORE. THE DIFFERENCE IS
OUR PUNISHMENT DID'NT COST US BILLIONS OF DOLLARS THE WAY THERS WILL
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Roney
February 5, 2009
Awful company
I have been trying to negotiate a mortgage issued by Wells Fargo on a brand new modular home which was left unfinished and with major defects. Every government agency I contacted, DEC, EPA, Board of Health, Governor, Senators, Reps.Building Code enforcement, have all agreed that, Yes, there is a major problem, however we are not regulatory and therefore can not enforce the rules. You should contact an attorney, which I did, only to be told you have a good case, however as soon as the builder hears lawsuit he will liquidate his assets and you will get nothing. I have had to spend thousands to make the home livable, I am a senior, still working as a nurse to survive and have tried to get Wells Fargo to take some responsibility for having appraised this house and issuing the mortgage which is at a high interest rate and high monthly payments. Wells Fargo offers a loan to bring my loan current at 5% interest over 3 years. I am behind by one month, plus all the late charges and added interest. All I originally asked for was one months deferment, in order to catch up. Now I am in default with credit cards and behind on others. At this point 'walking away from this whole deal sounds like an option' Wells Fargo has not been helpful, take no responsibility for granting the loan in the first place, although it was their appraiser, who accepted the word of corrupt public employees that a CO would be issued on this house. I really don't know what to do and hope someone in Cyber space might have a suggestion.
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Berut
January 31, 2009
Fraudulent charges
After reading the consumer rebuttals, I have a clearer understanding of how the banks work. I am hundreds of dollars overdrawn in my account, due to what everyone else is saying. I had a lot of money in my account and was just a-spending it away and not keeping good enough track of what I was doing. I KNEW that banks put through the largest item first and then the smaller ones. I KNEW that I should keep a checkbook register instead of relying on the Online Banking. SO THEREFORE, I can only blame myself for my situation.
If I had managed my money better, then NO MATTER HOW MANY TRANSACTIONS I MADE, OR WHAT ORDER THEY WERE PUT THROUGH, I WOULD NOT HAVE RECEIVED ANY NSF CHARGES! If banks put the largest transactions through first to make sure that car payments, loans, mortgages, etc. clear before Taco Bell, gas and entertainment charges, then GOOD! I didn't realize that until reading some of the responses to consumer issues. I'd rather my RENT go through than my lunch at Taco Bell...I'd rather have 5 or 6 OD/NSF fees than to have my mortgage not paid.
All the banks I know do the same things: largest items are put through first, then smaller ones. Deposits, UNLESS THEY ARE CASH, are held for AT LEAST one business day. They will tell you that if you want your deposit credited immediately, DEPOSIT CASH! I'd rather spend $20 in check cashing fees than $35 in OD/NSF fees! Transactions DON'T CLEAR in the order you make them...but in the order the BANK RECEIVES THEM!
Yes, I've had a transaction disappear for a day and cause me fees, which I still don't understand, but either way, it all comes down to OUR OWN spending habits!! Keep a checkbook register! Do not rely on Online Banking for your balance! Keep all receipts! Balance your checkbook (all bank statements include a sheet for you to balance your account on...USE IT!). Instead of using your card for 20 transactions, keep some cash on you! (Though I hate to do that, too, because hell, what if I'm robbed?! Then I'm screwed!!).
If you have $100 in your account, and you write a check for $101, it's your own fault if you get an NSF fee, because YOU didn't have enough money in there when you wrote the check! Banks are there to make money too, and yes, sometimes they are really unfair but that will happen anywhere! If you don't like how banks do it, get a PREPAID DEBIT CARD! Greendot! Advance America! You pay a bit more money but you don't deal with banks anymore! Go to a cash system! It's a bitch but it works for some people (not me!). Otherwise, don't give the banks a reason to get fees from you.
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Tim
January 28, 2009
Awful company
This has been a very difficult year for many people. My wife died of cancer almost 5 months ago and I was the primary care giver for 5 months before that and unable to work. My job is in the financial services sector and on straight commission and needless to say even when I could work, there has been very little business. I had money in savings, but through medical expenses and no work, it has been depleted rapidly.
I have contacted Wells Fargo Home Mortgage several times about either reducing the rate on the mortgage and principal balance based on a conservative 30% drop in home values (based on my direct conversation with a county tax assessor and may be more than that with an epidemic of foreclosures in this area). They had no programs available for assistance and finally referred me to HUD and Hope for Homeowners.
I ended up with another number that went to their collections department. They said any adjustments made would adversely affect my credit and any reduced rate of payment, the interest lost would be added back to principal. In essence, they were offering nothing and destroying my credit rating. I have not fallen behind on my mortgage yet but on the edge. I didn't want to go into default and completely wreck my credit rating and had thought about not making a payment for 90 days, but reading through some of the other entries, Wells Fargo either doesn't get what is going on in the market or they want to be owner of the largest number of homes in the US. They indicated that there was a magical date on their calender of December 16th that they were introducing a streamlining program that might help-haven't been able to get any more information on that. People in their refinance department also have no information about assistance to struggling home owners trying to meet their obligations but find themselves in dire circumstances. I really should have known better than to go with Wells Fargo.
Before I did this large mortgage with them, my son went in to one of their branches locally to get change for a $100 bill before we went to the local farmer's market. They would not give him change for a $100 bill because he didn't have an account with them-great PR and winning business. He wasn't cashing a check. Total inflexibility and confusion on their part has lead to frustration and not knowing what to do next.
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Shaun
January 26, 2009
Awful company
This has been a very difficult year for many people. My wife died of cancer almost 5 months ago and I was the primary care giver for 5 months before that and unable to work. My job is in the financial services sector and on straight commission and needless to say even when I could work, there has been very little business. I had money in savings, but through medical expenses and no work, it has been depleted rapidly.
I have contacted Wells Fargo Home Mortgage several times about either reducing the rate on the mortgage and principal balance based on a conservative 30% drop in home values (based on my direct conversation with a county tax assessor and may be more than that with an epidemic of foreclosures in this area). They had no programs available for assistance and finally referred me to HUD and Hope for Homeowners. I ended up with another number that went to their collections department. They said any adjustments made would adversely affect my credit and any reduced rate of payment, the interest lost would be added back to principal.
In essence, they were offering nothing and destroying my credit rating. I have not fallen behind on my mortgage yet but on the edge. I didn't want to go into default and completely wreck my credit rating and had thought about not making a payment for 90 days, but reading through some of the other entries, Wells Fargo either doesn't get what is going on in the market or they want to be owner of the largest number of homes in the US. They indicated that there was a magical date on their calender of December 16th that they were introducing a streamlining program that might help-haven't been able to get any more information on that. People in their refinance department also have no information about assistance to struggling home owners trying to meet their obligations but find themselves in dire circumstances.
I really should have known better than to go with Wells Fargo. Before I did this large mortgage with them, my son went in to one of their branches locally to get change for a $100 bill before we went to the local farmer's market. They would not give him change for a $100 bill because he didn't have an account with them-great PR and winning business. He wasn't cashing a check. Total inflexibility and confusion on their part has lead to frustration and not knowing what to do next.
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complainer112233444
January 23, 2009
terrible service
wells fargo is terrible i cashed a couple of checks from my friend for 500 dollars there before but this one time i tried to cash it they simply made me wait for 2 hours and simply said NO!! after waiting for 2 hours after asking for an explanation on why they couldnt do it they simply said we do not know wells fargo is terrible terrible terrible i advise you to switch banks if you do bank with them they dont give you YOUR OWN MONEY!!!
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Ken
January 15, 2009
Bad service
I had recently lost my job, because of this I ended up having the use Wells Fargo's Direct Deposit Advance to cover some bills. I honestly was ashamed of this. My paycheck from my new position was deposited on Friday and they took the whole thing to cover the advance! I advanced $400.00, my paycheck was $700.00. How does that work!?
Then, because they took my whole check and drew my account negative to cover it I've been getting harassing calls from them concerning my -34.00 account. This morning, at work I told the lady it would be paid in full and then closed as of January 2nd, 2009 and to please note that on my account and stop calling me. She told me that she needed to call me weekly to make sure I followed through. It's christmas time, I have gifts I need to by with that money.
I also have a Wells Fargo Secured Credit Card with a small limit that was linked as overdraft protection. When They overdrafted my account, they pulled money from my already almost maxed credit card and put it over limit and then charged me fees because they put it over limit. So Now, I owe them 34.00 dollars for a Checking account, and 36 dollars for my credit card.
On top of that I had a savings account with them that was closed in November of 2007 when I moved out of the Wells Fargo Area. I just recently recieved a letter (November 2008) from Wells fargo bank concerning this closed account. Confused because the letter didn't say much I called the 1-800 phone number and talked to a repsentative. She then told me that this account was "charged Off" with a balance of -107.00 and that I needed to pay!
I informed her that I had closed that account with a zero balance in November of 2007 and if the account did have a balance on it, with it didn't, why was I hearing about this now. She told me that I needed to provide proof that the account was closed. I told her that I shouldn't have to provide proof and I didn't understand where this random letter was coming from.
Then just today, I got a letter in the mail from Wells Fargo, along with my Statement saying they are financial sound.
Yeah, right.
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Hill
January 15, 2009
Will not correct their mistake
I have been trying for a year this month to get correction on my car loan. I have faxed copies of where the payment was put onto an account that had already been paid off. They continually harrass you, you try to explain it and send or fax paper work showing them it was put on another account and they don't want to here that. They would have to admit they were wrong. I will never make the same mistake again. This is one place I will never borrow money from again. If I even buy another car and they say Wells Fargo is our lender, I will walk out and not buy my car there.
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Legal News
January 14, 2009
Secret life insurance policies
A Texas law firm is investigating Citigroup and other banks for taking out secret life insurance policies on current and former employees, and collecting the benefits when they die.
http://insurancenewsnet.com/article.asp?n=1&neID=20090113290.2_e8e10061f739577c
HOUSTON, Jan 13, 2009 (BUSINESS WIRE)-- Attorneys from Houston's The Clearman Law Firm ( www.clearmanlaw.com ) are announcing a nationwide investigation of banks that have purchased secret life insurance policies in order to collect benefits when current and former employees die.
Many of the world's largest banks have purchased "bank-owned life insurance" or "BOLI" for years, including Bank of America, JP Morgan Chase, Bear Stearns, Citigroup, Wachovia, Washington Mutual, Wells Fargo and many others.
"We are investigating banks that insure the lives of employees without their knowledge or consent, " says class-action attorney Scott Clearman of The Clearman Law Firm. "These types of policies benefit only the banks, not their employees."
In a BOLI program, a bank designates itself as the beneficiary of life insurance policies covering its employees. Nearly half of all U.S. banks have reported owning BOLI policies at an estimated value of $120 billion.
A bank purchasing a BOLI policy must provide the insurer with personal information belonging to each covered employee, including his or her name, sex, age and Social Security number. Employees' Social Security numbers are then used to conduct "death sweeps" where banks typically hire outside brokers to sweep public records in order to learn if an employee or former employee has died.
A person whose life a bank insured without consent may have a right to sue for the bank's misappropriation of their identity (name, sex, age and Social Security number). Employees may be able to recover profits made by the bank, broker and insurer.
"It is ironic that thousands of bank employees have been laid off, and yet the banks still stand to benefit financially when those employees die, " says Mr. Clearman.
Since the early 1990s, Mr. Clearman has been a pioneer in class-action lawsuits against employers for wrongfully insuring employees' lives for the employers' benefit. Following several individual lawsuits for the families of deceased employees, Mr. Clearman pursued landmark class-action claims against Wal-Mart and Fina that resulted in major settlements for his clients.
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