Wells Fargo
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Category: Business & Finances
Contact Information
Angola, Indiana, United States
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Wells Fargo Reviews
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September 15, 2008
Bad service
In July we made 2 payments (a few weeks apart) to cover our bill for both July and August since we were going out of town. When we got back in late August, Wells Fargo had sent our account to collections for missed payment. When I called they refused to talk to me as the account was under my husband's name. He called in and authorized me to everything on the account. When I asked about our account being in collections when we'd NEVER missed a payment and had in fact made 2 payments in July, they said they don't except 2 payments in one billing cycle (yet their website does not allow you to set a different payment date). They said I can make another payment by phone for $10 and they would refund the late fee. If I don't pay by phone they will charge interest and late fee (we have same as cash until Dec 2009 ). Today, I called back to check on the account and they said I'm not authorized. Apparently the authorization my husband gave was only good for their "collections" dept and he has to call back. He called right back and they were closed (she didn't bother to tell me they were closing when I told her he would call right now.)
DO NOT BORROW MONEY FROM WELLS FARGO!!!
If they will screw with their good borrowers (we have an excellent credit report) then they are an unethical company looking for nothing more than getting rich of the average borrower.
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September 9, 2008
Homeless
If you have great credit you probably don't have to worry about buying a home at all - unless you are getting a VA loan. Then you have to deal with government red tape, VA policies of not helping people, and then the bank. It's hard to get a VA loan so they say... which means that being told you're eligibe, like we were told, is not a guarantee. Being told we have the loan is not a guarantee either if you're with Wells Fargo.
In our case we were approved for a VA loan at 100%. WE gave them everything we needed including a letter from my former landlady - and that was hard to get. That woman is a complaint all by herself.
So now, the underwriter isn't satisfied and demands things we cannot provide.
1. The paper from the landlady was not satisfactory. They wanted a different format. They could have given me the format from the get-go but rather, I was told our original letter was good until it was too late and then they wanted another.
2. They put down my new husband's monthly income as our savings and refuse to correct the error. So we had to borrow to compensate.
3. When we filled as many conditions as we could and thought we were done, the underwriter demanded more. Everytime we complete his tasks, like an old king protecting his daughter he nit-picks for more. The actions are more like someone who doesn't want us to have the loan rather than someone doing their job. Among his nit-pickings he has demanded the seller repaint their house and that I provide another power of attorney for my husband who is in Iraq. The poa was FINE up until now. Suddenly it's not good anymore.
Because of this drama I have been homeless for weeks. My children no longer live with me and I'm not sure I'll ever be able to get them back.
It shouldn't matter that our credit scores aren't the best after all this. If they were going to turn us down they should turn us down, not destroy our lives. Approved (not pre-approved) is approved. And a bank error on their part is not something I should have lost my family over.
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September 5, 2008
Doesn't have the decency to call
I recently overdrafted my account which happens. I lost trakc of which card I had used for a business expense. Well I put the money plus more into the account once I could. Wells Fargo decided to cancel my bank card. Which isn;t my complaint. My complaint is that they cancelled my card without motifying me. So I am on another business trip knowing I had enough funds to cover my lodging costs but my bank card is declined. This is an embarrassing situation but is even more embarrassing when it is one of your companies hotels. This is the second time they have cancelled my card without notifying me. The first time was due to fraudulent charges on my bank card. Which I believe is a good reason for canceling a card. Once again my complaint is that they didn't notify me. This left me stranded at a gas station. I called their customer service expecting an apology for this inconvenience but alls I received was rudeness. They took no responsibility for the discomfort they caused me. I guess since I accidentally overdrafted my account that makes me a less than worthy customer.
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September 5, 2008
Unethical company
Imagine my surprise when I received a letter stating that you have been working with us for some time to resolve our financial problems.
I sit here looking at our last statement -- $109 due by 8/15/05. I paid 40.00 on 7/28/08, $60 on 8/26, $9.00 on 9/4/08 using the bill pay service offered by Wells Fargo bank. Wow due 8/15 – paid by 9/4/08 – we are quite the deadbeats.
I just went on line (Wells Fargo Financial) and paid another $109 since apparently Wells Fargo needs the money so badly.
I’ve never dealt with such an unethical group of financiers in my life.
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August 29, 2008
Terrible everything
This complaint comes on the heals of my wife being fired by this company not once but twice. This company has had an issue with my wife working for them since she came down with the illness/disability of epilepsy. They have done things such as not grant her time off when she had an attack of seizures. They have told her on many occasions that they can't work with her illness. They did not comply with doctors orders in regards to her schedule, and many other things that would make it easy for her to do her job, such as frequent short breaks away from the computer screen. This affected my wife's performance allowing them to dig up a reason to get rid of her. If you bank with this company understand that you are not only supporting this type of behavior but you are saying that you are ok with this happening. Someone who has a disability being treated as my wife was is no excuse for what they did. Wells Fargo has a history of not complying with the law and they have done it again in the case of my wife. My hope is that people who read this complaint will understand what this does to someone with this illness and the stress that they incur will cause them to potentially have more and more seizures due to the fact that they are placed under stress and can't go through with their daily lives.
We are seeking legal action against Wells Fargo for their illegal behavior.
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August 29, 2008
Disgusted by their customer service
I called in Dec 2007 to get a pay off amount. The empl gave me the amount of $917.46 which I wrote the check for on that instant. Now Sept 2008 I have a balance because I should have paid $945.17, $27.17 difference. Now I have to pay $200 because they made a mistake. Not only that, but "supervisor" BRYAN (empl #6332) was very rude to me and called me a liar... Michon, also a customer service rep was extremely rude. I don't care paying the balance, but I will not tolerate insults!! DISGUSTED! I WILL NEVER BE A CLIENT OF WELLS FARGO AGAIN!
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August 27, 2008
Bad service
They have a direct deposit advance system which I have taken out on a few occasions, and have never had a problem. I have my social security deposit every month, (I would think that I am not the first to do so) but they have taken out the payment for the advance BEFORE the deposit is deposited! Which is to be tomorrow, yet they refuse to work with me concerning the matter. It does NOT make sense to me what so ever! It is a MONTHLY deposit it should be set up to be taken out when the direct deposit is deposited!! HELLO!
Date occurred: August 12, 2008
Amount $200
Fees are ongoing
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August 24, 2008
Overdraft Protection Danger
Your credit report is in danger when using an overdraft protection account with Wells Fargo.
When your overdraft protection account reaches its maximum amount Wells Fargo has a policy that ads an additional 2 % of your limit to your account. Example if your limit is $3, 000 they will ad an additional $60 taking you to $3, 060 which puts you over your credit line. This may seem like a nice feature to help you avoid overdraft charges but as soon as this occurs they send a complaint to all three credit reporting agencies stating you have exceeded your credit line. This can cause your credit score to drop maybe as much as 30 points.
The drop in your score can have a direct effect on your ability to secure favorable terms in any transactions with Wells Fargo or any other company.
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August 20, 2008
Unauthorized billing
A personal banker offered me $50 to open a checking account, but claimed he couldn't find a copy of the certificate. I told him to send the $50 certificate along with the account opening forms to my home. He opened a checking account and a savings account for me without my authorization and signature, but never sent the $50 certificate to me. When I complained to their toll-free number, I was told that I would receive my $50 certificate and that I would not be charged any fees. However, both statements were false.
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August 12, 2008
Bad service
I have an account with Wells Fargo Financial in which I closed out and making the payments.
I received a new bill and there was an additional charge on my account for $150 dollars. I called them and they stated that since they still service my account they can charge me the $150 membership fee.
I would like to know if this is true or even legal. Could someone please help me with this question.
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