I was in branch and had worst experience with that teller. Her name is Angela and she had vary very bad attitude and not helpful at all. She sad that she is a manager but, I am really surprise that person in position like that need to have a special customer service but she does not have any at all. I am very surprise that she is a manager she can't have attitude like that in very known bank like Wells Fargo. And beside that I was waiting for 10 min and I was first in like so I can get to window, very slow very. I will never go back to that branch. Branch address 12900 Ventura Blvd. Studio City CA.

Kristina P.

I am suing Wells Fargo and have gone through heck-and-back with them. I worked with their Loss Mitigation Depts. at a time when I was never behind in payments believing that they would correct a major escrow mistake (they used Stuart Title). I was making a sufficient salary and was consistent with the same employer and salary for more than 11 years at the time. They assured me that they would correct their mistake and that I should not worry. WF also suggested that I allow them to correct this issue in a loan mod instead of them re-writing the loan. I believed their Stage Coach BS and went for it. I know all of our issues are different as I purchased my home 13 years ago and they screwed up a refinance. Please TRUST ME; do not believe anything that these banks say because if they were operating in good faith they would say so in writing not empty promises. Unfortunately we operate in a society of contracts and you cannot afford to believe their lies. They are lying to consumers to toll the clock that means they have a specific amount of days to keep you in the HOPE cycle and you look up and you've lost your options and have been foreclosed upon. Their seemingly good intentions are scripts and to the more tenured WF employee it's a creative script. I am now suing them in Central District of Los Angeles and I also had to file a Lis Pendens (too convoluted to explain). I am in possession of my property but it's a costly endeavor. I am confident that I will prevail as they are talking settlement but their attorneys will continue to try to bill on this client, so it could go another 3 to 6 months. As a consumer, if you are wronged by these banks, SUUUUEEEEEE them, that's all they know and trying to be reasonable with them is not in your best interest and they are too big to care. They are banking on your being able to beat you down with litigation discovery, demurrers, and all sorts of litigation games but hang in there and fight the giant. During this stress time, workout to work off the stress, make your $$$ to put them $$$ aside and SUE them.

wells fargo never paid my home owners insurence. Talked with them triied to make them pay. Never did so now I find out that it has been cancled for four months. I do not want to escrow anymore. It is a bigger risk to have the bank pay than me pay. By the way they are making interest off my money and charging me to do this. They will not let the escrow go, they say i cannot do that.

Dear Wells Fargo;

I have been a customer with your bank for about 8 years, until just recently closing all of my accounts and switching to a local credit union. I am writing an open letter to you and will be posting this online as well for anyone who cares to read it.

Your customer service is, hands down, THE WORST I have come across in a major corporate company. And I am not just referring solely to banks; I am referring to any large company - such as AT&T, Comcast, Verizon, Bank of America, etc.

When a customer service representative tells a customer that they are going to do a certain thing, said action should be notated and followed through. And when the customer calls back to follow up on said action that was NOT completed like they were told it would be previously, they should be treated with respect and not brushed off just because their account has been recently closed. I do not bank with you anymore, and you can be positive I am going to tell my friends and family who do about your negative and unprofessional behavior.

Wells Fargo may be a massive company, and obviously one angry customer does not matter to you – but with so many other options for people to choose when it comes to banking, perhaps you should be a little more concerned with your customer service. You certainly will never see a penny of my money again.

~Sincerely,
An Ex-Customer For Life

I was on time up to August of 09. I wanted to skip a payment and a rep tells me I can’t until September, also told me I can do 2 skip a payments (For September, October) I call back in September. Some other rep tells me that, I can’t do it till October 09 to call on Oct 21st to do the skip a payment, now I am behind a month on my payments. I get 3 to four cals every 2 days from them because I am late. I tell them that they told me to call on October 21 st. They say, Oh sorry to have called you. I call on the 19 th of Oct. because they called on the 16th 17th 18th and today 19th.

I tell the rep that I had spoken to the Supervisor who told me to call on the 21st and would request skip a payment for September and October. She says no such thing, doesn’t know who I talked to, no records I talked you anyone, and that’s they can only skip one payment September. Not only did I become late with my payments by their doing, she said that no Supervisor would take my call.

I cannot believe that a financial institution does not keep records of what they’re Supervisors tell their customers to do, It completely set my car payment off and now unless i double up a payment will be late a month every month. It’s they’re doing, I talked to 3 different Reps one supervisor and magically no one has records of it. I want them to make me current. I want what they said they were going to do, I do not have the money to double up a payment.