Wells Fargo

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Category: Business & Finances

Contact Information
Angola, Indiana, United States

Wells Fargo Reviews

HadEnuff February 20, 2011
Corrupt Practices
From May of 2008 at the beginning on the housing bust, I owned the property at 8417 Lake Drive. After failed attempts to sail the property during this time, I begin renting the property and experienced pretty bad results given the inability to find good tenants. I evicted tenants in June of 2009. I requested of Wells Fargo a loan modification and entered a process of several months of filing paper documents, extensive phone calls and a great deal of incompetence given that the bank employees often gave very contradictory information regarding the modification. At one point in January 13, 2010, when I was told that the modification was not approved, I asked the Wells Fargo rep what I need to do to bring the loan current and I was informed to pay $6, 182.05 which I paid to end what had appeared to be six months of charades. I then proceeded to look for another tenant only to find out that Wells Fargo had still placed the loan in foreclosure status and used a portion of the above $6, 000+ to pay internal attorney fees which I had no knowledge of. In efforts to keep the property and honor the mortgage, I entered into an agreement with their attorneys to make exorbitant payments of over $1, 500 per month for a loan that was originally $1, 080 per month just to keep the house from going into foreclosure. I got new tenants in September of 2009 and when they ended their lease after 1 year to move to bigger space, I again sought Wells Fargo to modify the loan. When I begin to get letters offering me an option for a short sale of the property, I decided that this might be the best option. After approval to begin the short sales process in November of 2010 from Wells Fargo Mortgage, on December 6, 2010, I entered a sales contract to sell the home at a cost of $90, 000.

Wells Fargo requested all the financial documents and proceeded with the review of the loan, even though the realtor and I still fought to reverse foreclosure listings of the property during this time. On January 9, 2011, Wells Fargo countered the contract offer for the property at $94, 000 which was accepted by both the buyer and the seller. The buyer went back to his bank and got approval for the increased sales amount and approval, he proceeded to have the home inspected, appraised and move towards closing. After these events the realtor continued to request a closing date from the Loss Mitigation Adjustor so that we could prepare for closing. On February 10, 2011, Wells Fargo came back to the realtor with an offer for me as the seller to assume at $35, 000 note to pay the difference in the price of the home, even though they had agreed to a short sale. I informed them on this date that I was unemployed and unable to assume any new debt. Wells Fargo indicates that the Mortgage insurer, Radian Insurance, would not a forgiveness of the debt and would require the remaining balance. I declined to pay given that I did not have the financial means at the time, although they were basing my ability to pay on a good past credit history of making payments – Ironic in the whole of things. The Wells Adjustor advised that the deal was off. Although my realtor advised me to look at bankruptcy options at the time, I was not certain that I wanted to go this route. After a couple of days, I informed the realtor that I would take the note in spite of inability to pay at present; I would seek to find a way to pay the note when my income resumed. When the realtor represented the offer to the bank 2 days later, they refused to return any calls or emails.

The bank made a counter offer on January 9th given all indications that the proceedings were moving forward only to find out after 3 months of work to save the property and give it to an approved buyer that they would still refuse the offer. I am at a loss; but my guess is that something is wrong here and the bank will justify their reasons for having the federal government bail them out once again with our precious tax dollars. Are there any rights for me as the homeowner in all of this? Next foreclosure date is set for March 2nd, 2011.
restaurantowner February 20, 2011
Merchant Services Complaint
My family owns a small restaurant/bar. A man from Wells Fargo came to our business and told us about their Merchant Services / Credit Card processing services. I wasn't there, but my dad was. My dad's english isn't that good, but this man asked to see our current credit card processing bills and see if Wells Fargo could save us money. He told my dad that Wells Fargo could save us at least $1000 a month. My dad wanted more details so the man asked for my dad's signature so that he could write up a proposal and get back to us.

My dad later then told me about this, I called the man right away and told him that we are not interested in signing with Wells Fargo and to make sure that it is clear that we do not want to switch. The man said okay and confirmed that he would not process any paper work or sign us with Wells Fargo.

Couple weeks later, we get a credit card terminal via FedEx. It was from Wells Fargo. What the ****! I specifically called Wells Fargo and the Merchant Services man and told him that we did not want to sign with Wells Fargo. Yet we get a credit card terminal. I told my dad not to accept shipment and have it sent back to Wells Fargo. Then a day later we get paperwork announcing "thank you for choosing Wells Fargo, here is your merchant account details etc." !!! NO! We did not sign up for Wells Fargo!!

Wells Fargo Merchant Services has some shady business practices and consultants. Even when we agreed that we would not be pursuing Wells Fargo, they still went ahead and signed us for it. I'm going through such a hassle right now to cancel the whole thing!!
dee ciy February 19, 2011
homeloan
Here's an article on how to sue banks:

You should check out Nolo Everybody;'s guide to Small Claims Court
CLAIMS BREECH OF CONTRACT, Abuse of consumer laws against telephone calls
Her is more information:
http://www.associatedcontent.com/article/7773878/homeowners_revenge_on_wells_fargo_small.html?cat=17
Eugene February 15, 2011
Horrible customer service
I had a very bad car accident and my vehicle was totaled. I was in the market for a new car. Through the Dealership I was accepted by Wells Fargo for my auto loan. I put $1000 dolars down on my loan and was told my payment would be due at the end of the next month. A couple weeks later my sister got a call asking for my contact information which she provided. I recieved a call during a meeting, they left a message and I called back promtly after the meeting. The women that called was laughing histerically when she answered the phone and took a few minutes to compose herself. She stated that I was past due on my Auto loan and I proceeded to tell her the circumstances, and that in fact I was not late. She became very aggressive and stated that they have called me several times on the matter, if in fact they had called me why would they have called my sister for my contact information?? In order to have called me several times would mean they had my contact information correct?? I continued to try to explain the situation, she interupted me and stated she was going to expidite the process and needed to know where the vehicle was parked. As if she was going to try to repossess the vehicle!! Keep in mind according to thier recored I was 7 days late on the payment. Her behavior contined and I asked to speak with a manager. I could here the "manager in the background saying "for what". When the manager finally got on the phone it was like she was angry with me. I asked how this situation got so blown out of proportion and I was hung up on. I am refinancing as soon as possible! DO NOT GET A LOAN THROUGH WELS FARGO!!!
tmjulia February 15, 2011
Have a Nice Banking!
Don't waste your time with this branch and Staci Fraser. Even if the bank is very willing to loan you money, she wouldn't be able to process it. I wonder where they get those people, like winners of a contest "worst spelling and communication in the class, the best slacker of the year"... Customers at least deserve to deal with somebody who's able to build grammatically correct sentences, and also finish them.

We applied for a loan pre-approval in the end of September 2010, now it's mid-February 2011 and nothing is done. A few times she told us that it's finished, and she's sending a letter. Never did (probably, not literate enough to write it). Also (probably didn't like our names) she asked us to produce VISAS! Given, the required documentation for residents don't include any "visas" and we have none (GC holders from Canada, never needed visas). She also wouldn't answer her email/phone for over a month every time (her last explanation she wasn't in the office) and is not able to answer questions about the loan and problems about it. I've attached her email signature that looks kind of "facebookish".
Connor February 14, 2011
Won't stop calling!
Late charges start being added on the 15th of the month and they start calling on the 3rd every month. By 9 am they have called twice. When I get home at end of day they have called 20 times throughout the day. How can this be financially advantageous to pay people to call nonstop? How can this result in customer satisfaction? All businesses have been effected by the economic downturn, it doesn't mean we treat our customers as if they are criminals and aren't going to pay their bills. I hate them and will never do business with them in the future.
wells fargo sucks 2 February 8, 2011
sunday
Well Wells fargo only calls on sunday 17 times the sunday before last and 17 times i told them to stop calling me on sunday..
Last sunday they called again and agian.
Finlly they called today tuesday and I told them how upset I was abut them calling on sunday she said this is tuesday allready we been trying to set something up..
I give up.. I owe them $200 and $800 on late fees.
Stop calling me on sunday and try during the week.
I have no job so I am home..
I put the kid on the bus at 8 so after that..
BRI45230 February 8, 2011
Delay in Posting
I have a loan through Wells Fargo that my fiance and I used to finance furniture. We recently have had terrible service with them. I have 3 payments left on our furniture and until December 2010 have had no complaints but for the past two months I have. I use traditional mailing methods to get my bills paid. I understand that you must leave adequate time for the mail to run but should trust the bill gets posted within a week. I have always mailed my bill in 1 week before due date and for the past two months it has taken Wells Fargo close to 12 days (from the time the mail is post marked) to post to my account AND they charge me a late fee. There argument is I should use online and that I can't always trust the mail. The problem I have with that is I mail out 2 other bills the very same day and they are posted way before Wells Fargo posts to my account, SO ITS NOT THE MAIL! It is Wells Fargo and their delayed, inefficient process which is only costing me more money!! The funny thing too, is that this past month they thought they were doing me a favor by waiving the late fee! It makes me sick! I pay my bills on time every time and WAY more than the minimum. Funny how I am almost done paying off the furniture and I am all of a sudden having issues with my payment getting there on time??? How can a company say its the mail service when I clearly have no other issues accept with them! I want to pay my bill on time!!!
Mina Bush-Kennedy February 7, 2011
Bad service at Branch
I went to branch to complete a wire transfer. Four days later, they still hadn't sent it, hadn't called me, hadn't done anything!
Zinker February 7, 2011
Short sale
Apparently anyone can call Wells Fargo with your name and request that a "Short Sale" process of your home begin. I have had my loan with them for over 7 years, never missed a payment or was even late with a payment.

They began the process by sending me a letter and letting me know that they would begin a "foreclosure process" unless I could send them the information they requested within 10 days.

Do they not check any documentation or confirm identities or even minor details such as SSN#'s, address, city state and zip before starting such a process?

Apparently, details such as these are minor inconvenience to a good customer as to not check these types of records before placing them is "Loss Mitigation" as they have described to me on the phone this morning.

I will soon be looking for a lender who is a little more responsible.

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