To Whom It May Concern,

Hi I live in Vancouver and I brought my daughter to Provo (starting school) and open an account with Wellss Fargo. I have never had such a lousy bank ever in my life. I open a join account with my daughter and never have I thought that opening an account is so difficult. It took the customer service 1.5 hours just to open an account for us and answer only 5 questions out 10. Wells I can bear with it. I left Provo and came back to Vancouver. I access to the online banking and so far so good. I can put in money for my daughter and she can access it. Yesterday my daughter called me saying that she cannot use the ATM to get money and was told that her account was deactivated. It was devastating as she needs money. She called me and I tried to access through online and could not access. I called Wellss Fargo and try to resolve it. They told off that I do not have an account with Wellss Fargo. I am really up sad. My called was pass on to one customer service to another and it lasted 1 hour and nothing can be resolved. I then called the branch I open the account with and they was trying to investigate what happen to my join account. Wells after a 40 minutes investigation, they found out that my account violates the US government ruling. To cut it short the customer service personnel that help us open the account make a serious mistake. He put me as the primary holder and my daughter as secondary. It is such a stupid mistake that Wellss Fargo made. Wellss Fargo professes to be the best in that area and yet these things can happen. Wellss Fargo did not even contact me that they have sent my money back to me via mail. As my daughter needs money, I have taken a night flight to Utah and gave her the money she needs. Wellss Fargo is such a irresponsible bank and I am so disappointed with Wellss Fargo that put me through hell.
I demand an answer as to why I am not contacted when Wellss Fargo closes my account. Here is some information of my account.
Name of account: Ariel Mun Yi Chan and Hing Kain Chan
ATM number 4342581004066856
If I am not getting a proper answer, I will make sure the whole knows how responsible Wells Fargo’s is.

PISS Off Customer,

Eric Chan
May 12, 2011