I was charge a 55 dollar service fee for an account that I did not want aand never used Making a car payment to Westlake Financial though Wells Fargo was the reason for my visit. A bank representative insisted that I open numerous accounts that I really didn't need. She was not going to let me leave without doing so. 7 days later Westlake notified me that a payment was not revived and would like to send some out to retrieve the vehicle. That's when I decided not to use the accounts. The bank representative also failed to mention the service fees for a savings account. If I known about such fees it would have been just as simple to call and close the accounts. Never had this problem at Citi Bank and can't recommend Wells Fargo to anyone. No one likes being charge for something they never ever use. There's no customer service, it's always "go to your branch", or "call this number", " Its' out of my hands", "I don't no who could take care of this".