THIS IS BY FAR THE WORST HAIR PRODUCT AND COMPANY EVER!!! I WAS MESMERIZED WHEN I WATCHED THE TV COMMERCIALS ABOUT THE CONDITIONER. SO I DECIDED TO BUY THIS PRODUCT FOR MY FRIEND AND MYSELF IN HOPES THAT IT WOULD BRING OUR DULL DAMAGED HAIR BACK TO LIFE. NEEDLESS TO SAY AFTER 30 DAYS OF USING IT NOTHING CHANGED. OUR HAIR NOT ONLY FELT LOOKED AND STAYED THE SAME IT LEFT A DISGUSTING HEAVY TEXTURE. AFTER I RECEIVED MY FIRST SHIPMENT I CALLED TO DISCONTINUE THE PRODUCT (WHICH TOOK ABOUT HALF AB HOUR FOR THE CUSTOMER SERVICES PERSON TO FINALLY AGREE TO CANCEL IT). BUT GUESS WHAT NEXT MONTH ON MY DOORSTEPS WAS ANOTHER BOX OF WEN PRODUCTS WITH THIS TIME A 37$ CHARGE. I QUICKLY CALLED WEN AND ASKED TO SPEAK TO A SUPERVISOR, I TOLD THEM I HAD DISCONTIUED THIS PRODUCT.( THERE WAS NO APOLOGIE FOR THIS MISTAKE FROM THE SUPERVISOR). SHE JUST SAID THIS IS A 3 MONTH SUPPLY BLAH BLAH BLAH. GETTING ANNOYED BY THIS WHOLE THING I DECIDED JUST TO KEEP THE PRODUCT(AND GIVE IT AS A GIFT) AND ONCE AGAIN I TOLD HER I NO LONGER WANT TO RECEIVE THIS PRODUCT!! SO, NEXT MONTH I'M REVIEWING MY ACCOUNT AND BE HOLD I FIND A 29$ CHARGE FROM WEN. I CALL AND END UP TALKING WITH SUSAN ONE OF THE SUPERVISORS. (SHE IS THE WORST PERSON YOU COULD EVER IMAGINE TALKING TO). SUSAN SAID THIS CHARGE WAS FROM THE 3MONTH SUPPLY WEN PRODUCT THEY JUST BREAK THE PAYMENT INTO 3 MONTHS. WOW, THAT WAS TRULY NEWS TO ME I TOLD HER NO ONE SAID I HAVE TO PAY THREE MONTHS WORTH A PRODUCT I NEVER WANTED IN THE FIRST PLACE. AFTER AN HOUR OF OUR HEATED DISCUSSION SHE REFUSED TO DO ANYTHING. MORAL OF THIS STORY IF YOU WANT AN EXSPENSIVE, USELESS, HORRIBLE PRODUCT AND CUSTOMER SERVICE BUY THE WEN CONDITIONER. THIS WHOLE COMPANY IS A SCAM AND A JOKE!!! DEFINITELY NOT SATISFIED!!!

I ordered Wen from an infomercial I saw in September. After I received my introductory shipment, I set up an online account on their website. There is a link where you can change the shipping schedule, so I set up my next shipment to be sent in 16 weeks. The next shipment arrived in FOUR weeks and was much larger than I had anticpated. I hadn't even used half the product from my intro shipment. I was out of town at the time, so was unable to ship the product back to them in time to receive a full refund. I called customer service and received $30.00 off the $97.00 price for the shipment. The introductory price is only $29.95. They don't tell you the price goes WAY up after the introductory offer. (The containers are larger, but not enough to warrant the steep increase), so read the fine print. The customer service rep was very friendly and extended my shipping schedule. He claimed the premature shipment was a mistake, but I suspect this is a routine practice Guthy-Ranker (the distributer for Wen) employs to trick people into paying for more product than they need. They have a 60 day return policy, but by the time I found out about the error, it would have been to late to return the product. Sure, the brochure states that you'll receive an automatic shipment every 30 days, unless you adjust your schedule, but never informs consumers of the price increase. You don't find out until you get the bill for your next shipment. Also, YOU MUST CALL CUSTOMER SERVICE TO ADJUST YOUR SHIPMENT SCHEDULE. The website can't be trusted, even when it tells you your changes have registered successfully. Also, be aware that you will automatically receive all three of the Wen products in your shipment package, so if you don't want everything included, be sure to contact them directly. There is no way to adjust product preferences online.

I saw the commercial and decided to try the product. I ordered the product on January 27, 2011 and called immediately to give the proper billing address which was different than shipping. I was told I had to call back in 24 hours which I did. I confirmed the correct shipping address 3 times and was assured the product would be sent to the correct address. I called back on February 16, 2011 and was told the product shipped to the billing address (It never arrived their either) and I was told that it would be re-sent within 3-5 business days and the shipping fee would be waived. Again, I checked both address on February 28th, 2011 and never rec'd the product. I called back on March 2, 2011 and was told that my 90 day follow up order was ready to be shipped. Again, I never rec'd any product but the were going to charge my credit card again. I have now cancelled the order completely and was told that it would take several days to post to my account. Then I read reviews about the product which weren't very good.

NO WHERE IN THE AD or in the ordering process - was it mentioned that this would be RECURRING ORDER. It was only when I noticed a second charge on my bank statement - that I called their order center, only to be told that the order process did advise me this would be a recurring order. I don't recall seeing or agreeing to that . . so it must be well hidden!

I told the rep that I wanted the order canceled, he said in order to get the "discount" for the 30 day supply, the recurring order was mandatory. I repeated that I wished to cancel the order. He than said that 3 additional shipments had already been approved, including the one for which I had just noticed the charge to my account.

These charges are executed one month at a time . . how is it NOT possible to cancel the charges and future shipments????!!!

I have subsequently canceled the debit card on file for my WEN account order and will advise friends and family to NOT try this offer. The rep also said that these type of products are not available anywhere except through WEN - which is ALSO NOT TRUE. My sister later told me about an organic product named "no poo" - available through her hair dresser, locally.

I returned a shippment the first of april and was told as soon as they received package they would reimburse my money back in the back, well they haven't yet and now i find another payment taken out of my checking account. This is what the opst office gave me. Package delivered on April, 13 2009 at 10:24am in RANCHO SANTA MARGARITA, CA 92688. I know that you have received your merchandise so please I would like my$62.85 back in my checking account, or a check mailed to me, I hvae a lawyer whi says he would love to get ahold of this. RICKI A ROGERS