This is a complete scam! I ordered the product and then tried to cancel the next day. I was told by the customer service department that they hadn't processed my information yet, and it could take up to 48 hours. I checked my bank account that same day and the charges had already come out. I called them back, demanding to speak to a supervisor, which I never got because they were all "busy'. The customer service rep told me that once the order had shipped they could not cancel the order, and I would have to return the product once I received it. However, after reading all of these complaints it appears they don't make good on their promise of refund anyway. I went to the bank (immediately) and canceled my debit card, to make sure they couldn't continue to bill me. However, I'm upset that I paid for this crap that I may never even receive. If I do get it, I'm hesitant to even try it, because of the reports that it causes your hair to fall out and redness on your scalp and neck. Live and learn, I'll never order anything online again without checking all reviews and complaints.

i just saw the wen infomercial and asked if there was a way to not subscribe to autoshipments but they said they might be able to do it for twenty extra dollars (although i doubted they wouldn't keep charging my credit card for some strange reason there would be a mix up i'd have to spend hours on the phone to fix), i told them they would sell a lot more product if they had a one time purchase avail since i declined the offer who accidentally asked me if i wanted lumineers since the answering ladies and men are taking calls for many products)... i felt like it was a scam and after reading a bunch of message boards i'm so glad i didn't apply. i realized i could buy it on ebay to try it and others are saying qvc are offering it without autoshipments. i'm interested in trying the product but without trying it i'm not going to sign up for every month so i decided to spend less and get it online from either unsatisfied customers or people who were unable to cancel their membership even after calling and returning the product so if anyone wants to try it i would recommend not buying it from the infomercial and buying it on ebay... just a little tip.i also thought it was funny how they say you only need one product but 5 products come with it, lol) then if you love it and have to have it, you can try the autoship but just like any gym membership or anyone who's tried proactive, it's close to impossible to cancel membership without extra fees, return fees, or credit card charges you are unable to rectify and waste much of your time getting nowhere. it makes me not want to buy the product but i'm curious and will check out more message boards first. thank goodness for the internet! if anyone got stuck with an extra set and wants to sell me a set for the normal price i'd e happy to buy one from you. i want to see how many people really feel the difference and wonder what the ingredients actually are, if anyone has them listed on their product bottle... makes me want to throw together some herbs and natural ingredients and make my own product and infomercial. ya can't blame him, he has scammed enough people to make enough money to hire celebrities to promote the product and show what hair looks like before a blowout and after a blowout... it's pretty obvious that the before pix are air dried and with a big round brush and a very good hot, fast hair drier and curling iron ends, how wonderful the after pic looks..(and if those examples were his best before and afters i'm doubtful it is so wonderful but i have not tried it yet so can't comment on the actual product, just their creative way of collecting fees).. i can't believe i even called. that's what happens when you can't sleep at 4am, you start making crazy decisions... makes me want to open another biz but i couldn't do that to people, however, enough people buy into it to do it... same with proactive, if you wash your face twice a day and apply the same exact active ingredient from a normal brand your pimples will go away without bleaching your pillowcases. it's just ritual... and if you have ever tried to clean the jack la lane juicer you will use it once and forget about it. i have one if anyone wants to trade for a set of the hair care products! lol. jody

OK, so when I heard about the Wen hair care system I was pumped because my hair was completely screwed up recently by a hair stylist using WAY to much chemicals on my hair. So I order the One month supply of the hair care system and after using it I ABSOLUTELY LOVED the product. It would be fair to say that Wen hair care system is not for EVERYONE, especially since everyone's hair type is different. For me, since my hair was completely fried and brittle, it was truly a miracle! My hair is more soft now than it was before I was chemically abused! I was looking on the website because I was about ready to purchase another bottle. It was hard to understand the Website so I just decided to wait. The next day (today) I noticed on my bank statement that $37.90 was taken out of my account for WEN HAIR CARE. I was extremly confused. I sent an e-mail on the website under the contact information. After thinking about it I decided to go ahead and call. The connection was terrible, very staticy and when I spoke the persons response was delayed and became very frustrating. She told me she would need to call me back. I waited for 30 minutes and decided to call again. I spoke to a different person and finally had some progress. I told him that I was unaware about the auto shipment and he said that he would be able to take my credit card information off, but if I wanted a refund I would have to send back the 90-day supply that was sent to me and would not be refunded for the shipping. It never even crossed my mind that this could be a scam. I love the product but it has definitely been a huge HASSEL! I love the product, but I don't think it is worth this HUGE HASSEL!