So I ordered the 30 day supply to TRY this product and you are forced into a "membership" so they can keep charging your card! They said they already sent me the new product so i have to return that before i get my refund. SO MAD! My papers I recieved do not say anything about automatically sending new product and charging the card. i had to go digging into the terms and conditions online in order to find the itty bitty fine print that says by ordering you opt into automatically getting the product sent monthly! The product itself made my fine hair feel dirty all the time and like a waxy wire feeling, its gross... DO NOT BUY

I ordered the intro package and used it regularly as directed and ran out quickly (I have long thick hair). Once I received my 90 day package I began using it immediately with hopes that over time and being consistent would lead to the advertised results. Well it has been almost 3 months and I can say there have been no results- I am going to call this week and cacel so I don't receive any more shipments. Also I am looking into www.keratinearth.com to see how that product works. I have very dry, overprocessed, and damaged long and thick hair and am looking to tame it. As for my neutral position you get what you pay for and tv offers are always a risk.

This stuff is horrible it i have very thick long hair, i figured i'd give this a try it made my rppts so greasy i was too grossed out to run my fingers thru my hair and my end were so dry they felt like hay my once beautiful shiny healthy hair was ruined in a matter of weeks by this *** product. you know whats an amazing shampoo and conditioner? aveeno active NATURALES. i didint see any sulfate in the ingredients either. aveeno has restored my hair plus it seriously moisterized my ends and made my roots soft anf fluffy with serious volume. i mean the *** infomercial shows them using wen on a model and then STYLING her hair with a blowdryer where as the other models hair is just air dried ya compared to that it looks great but it is crap save a BUNCH of money and buy the aveeno products they will do wonders with your hair and with the extra money you save you can buy yourself a gold star for making a better decision :)

Wen makes my hair extremely greasy after a couple uses. If I use other shampoo/conditioner for a few days and then use when twice a week, it seems fine, but to use Wen for everyday use, my hair looks like it hasn't been washed in days. Even a coworker asked if I was even washing my hair. Not good! Also, this same person ran her fingers through my hair, and although she said it was soft, she noticed her fingers were oily and smelled like grease. I like to use it one or two times a week because it will make it shiny and it has a mentholatum feel on your scalp, but I cannot use it everyday or I would look like a grease monkey.

I have thick/coarse dark blonde hair and I get highlights / lowlights regularly. Dryness & frizz is always an issue and I was optimistic that wen would help. I used their products for about three months.

When I first started using them I was very pleased with the results, but after about two months I wasn't getting the same favorable results. I thought maybe I was having a weird case of "bad winter hair"...maybe it was due to some female hormone change...maybe what???

I am accustomed to shedding hair but I noticed I started shedding A LOT in the shower(more than usual.) Also, I was cleaning my brushes a lot and it was hard to keep them hair free (a personal pet peeve of mine.) I looked around my bathroom one day and it hit me suddenly - my hair was everywhere.

Next, brushes started getting stuck and tangled in my hair, which only happened very rarely before using wen, now it happens nearly every time I brush my hair. Just brushing my hair causes it to break :(

My hair length was below my shoulders when I began using wen's products. Last week I asked my hair stylist to cut off whatever she needed to - to get back to healthy hair. She cut off 3 to 4 inches, and my brush still gets tangled and breaks.

I don't know why it took me so long to realize wen was damaging my hair. I am back to using Aveda's Smooth Infusion line; it is a much better product for my hair type and I know this from years of my own experience.

As far as the scheduled shipments and the whole club kit program, 1) I always thought that was lame, 2) I just canceled today so I'll follow up with how that works out.