wen haircare

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Category: Business & Finances

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wen haircare Reviews

Kirbearr94 February 9, 2011
I hate wen
I have this product for about 3 weeks now. Well after a couple days of using it I started to get the biggest allergic reaction to it! My neck is full of red dots and my scalp is sooo itchy. Sure, maybe not everyone could be allergic to it; however, it DOES make your hair greasy and harder to work with. I can't even curl my hair right because of how gross my hair got. So I stopped using it for about a week and my hair got so much more better and looked prettier from the Dove Shampoo.
Ahoxx080 February 7, 2011
Bad product
Wen Hair Care makes your hair greasy. I am used to washing my hair every other day, which is what my stylists have encouraged me to do throughout my life, but with Wen you cannot even make it through a 12 hour period without your hair getting greasy. Furthermore, it did not make my hair look any better than Suave does and it adds about 10 minutes onto your shower time.

Furthermore, with every other product I have purchased that has automatic refills, the website has very clearly indicated that my card will be charged the next month. Wen does not.

Finally, with the refill "plan, " the company went from sending me a $30 package to sending me a $90 package without clearly indicating that it was doing so.

In conclusion, Chaz Dean is a bit of a crook who should never be allowed to touch anyone's hair again. He should also probably be sterilized so he is incapable of reproducing.
Eclipse8283 February 7, 2011
Scam
After using this product my hair appeared extremely oily and weighed down. It was so embarrassing it had to be immediately washed. Once washed away for over a week I had to repair my hair from damage. My hair was healthy and beautiful before. I just wanted to give this product a try. In fact, my before was a million times better than the after. After using WEN my hair was unmanageable and appeared damaged for a week. Now I have control of my hair again and will keep the gimmicks out of my shower from now on. It was a Joke!!! And not to mention how expensive it is. Can they really be serious? They should really put more money into getting there product right instead of the misleading commercials and what they pay "actors".
Jass January 7, 2011
Designed for wrong market
I have been using Wen for 3 weeks now; it's the worst hair "cleanser" I've ever used ! Not only does it seem to coat the hair (no matter how well I rinse) leaving it look dirty, but it doesn't really condition my colored hair (as advertised) either. The hair just looks dryer ! Putting extra on as a leave-in conditioner is just *** - hair just looks worse.

However, it works GREAT as a naturally-based dish detergent. Really cuts the grease (probably all that peppermint oil in it). No kidding. Try it, lol ! So at least it wasn't a complete waste of money.
Sindia December 25, 2010
Scam
I had my boyfriend buy me the 30 day supply of Wen for me for our anniversary. I tried the shampoo and it was terrible. It made my hair feel dirty like it didn't even clean my hair. I gave it two more tries and it still made my hair feel like it was never washed. Over a month later I got another Wen kit at my door. I thought it was a mistake or something because it didn't show up as charged on the credit card. Two days ago I got another kit. My boyfriend called the place and told them that we only did the 30 day supply and they told us we did the 90 day supply. I know for a fact that we only did the 30. They still ended up charging us and we ended up spending more to send the *** stuff back. Wen is a complete scam! Their products suck too!!!
Kitkat December 21, 2010
Bad customer service and products
Wen hair products do not work any better than any other hair product I've used. It actually started to make my hair look worse! I received a free sample through proactiv, just pay shipping and handling. I called to cancel and they had already sent me another box but it cost 90 dollars!! I never agreed to this or wanted this. No one informed me of this when I called to order my sample for just the shipping. I can not stand places that do business this way, like they try to sneak things in and think you'll be too lazy to do anything about it. Well I canceled and had to shoot through hoops to get the representative to tell me what to do to get my money back. All they do is ignore what the customer is saying and try to talk you out of sending it back. It's a crappy product! too expensive for what it is! They finally agreed to cancel and remove my card. A few weeks later I see they charged me again! I understand I had to pay for the other one they sent (even though I didn't agree to it in the first place) and I would get my money back when they received my return. But for them to tell me I would not be charged anything else and they still did! I have to wait another 4 to 6 weeks to get that charge back too! Their way of business is ridiculous. They try to get money where ever they can!
Jimbo November 1, 2010
Deceptive advertising
I saw WEN hair product ads everywhere online. I was excited about using an organic product line to repair and restore my damaged hair. When I ordered, I was responding to an ad offering a 30 day supply for $29.99 + shipping and handling. see below between the double brackets [[ . . . ]]

[["Wen Hair Care 30-Day Supply

See the difference WEN can make for your hair in just 30 days.

5Wen Hair Care 30-Day Supply

WHAT'S INCLUDED

QTY SIZE ITEM

1 12 oz. Cleansing Conditioner

1 2 oz. Styling Crème

1 2 oz. Re Moist Intensive Hair Repair Mask

BONUS ITEMS

1 10 g. Texture Balm

1 Wide Tooth Comb

Created with a perfect balance of ingredients, Wen helps you say goodbye to bad hair days!

5Wen Hair Care 30-Day Supply

Our 30-day Introductory Kit comes with Cleansing Conditioner, Styling Crème, and ReMoist Intensive Hair Repair Mask!

You'll also receive TWO FREE BONUS ITEMS: Wen Texture Balm and our Wide Tooth Shower Comb"]]

NO WHERE IN THE AD or in the ordering process - was it mentioned that this would be RECURRING ORDER. It was only when I noticed a second charge on my bank statement - that I called their order center, only to be told that the order process did advise me this would be a recurring order. I don't recall seeing or agreeing to that . . so it must be well hidden!

I told the rep that I wanted the order canceled, he said in order to get the "discount" for the 30 day supply, the recurring order was mandatory. I repeated that I wished to cancel the order. He than said that 3 additional shipments had already been approved, including the one for which I had just noticed the charge to my account.

These charges are executed one month at a time . . how is it NOT possible to cancel the charges and future shipments????!!!

I have subsequently canceled the debit card on file for my WEN account order and will advise friends and family to NOT try this offer. The rep also said that these type of products are not available anywhere except through WEN - which is ALSO NOT TRUE. My sister later told me about an organic product named "no poo" - available through her hair dresser, locally.
Barona August 27, 2010
Chaz is a souless thief!
I purchased wen and i was completely disatisfied. I could get better results by using regular conditioner, rubbing hard, combing and rinsing. they don't tell you that your 3 month supply will be sent automatically and that you will be paying for it over a 3 month period, $90.oo for junk.If you try and cancel you get the run around. Do not buy this product.It is a scam . please tell all your friends. People, we need to be mindful of eachother in this economy. We shouldn't allow businesses to continue to steal form us. ENOUGH!
Angelagail July 23, 2010
Lied to me
I signed up for WEN hair care and after a few months decided to cancel, but they were so insistent that they talked me into keeping my account but changing the products. When it started piling up in my cabinet I finally called and cancelled. The company rep told me I could return all unused and unopened product and I would be refunded. This was a lie and now they have the product I paid for but they won't refund my money. Also, after 3 months, they took another deduction out of my checking account and tell me it will take 6 weeks to refund it back. I wish I had found this website before I ordered from this company.
Jay May 26, 2010
False advertisement
First off the piggyback off of publisher clearing house apearing to be one of the same second the make it seem like there layway is a system where you are paying a monthly bill like a credit card but once they get your first payment thats when they spring the old when payment is in full that when you will get your merchandise to me thats the same thing as a scam and iam going to my ag with this and believe me i will let as many on liners no to stay clear of your so called sweepstakes and any thing else that bears your stamp!!!

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