Quite simple really. I ordered for my wife and they sent 1 order. After that they charged my 6 times in 1 month and sent nothing and will not return my money. The last person I talked to told me I was a sucker from buying from them and I should have read the internet reviews about Gunthy Reneker before I bought, then they hung up.

I thought Chaz Dean was a good soul but I guess it's not true as he is a part of the scam. Buyer should be aware! Run away from anything with Gunthy on it.

WEN Hair Care - I have plenty to say about this NEW type of way to cleanse and conditioner your hair, some negative and positive things. I have been using the Cucumber Aloe 90-Day Kit from Guthy-Renker, which contains the Cleansing Conditioner, Styling Creme, Re-Moist, and Texture Balm. At this time, it has been a full 5-weeks that I've been using the products. Below is a week-by-week analysis:

First Week: I noticed major improvements in my hair, it wasn't as brittle and was shinier. My itchy scalp was tamed a little bit. Overall in the first week, I gave WEN a 95% satisfaction rate.

Second Week: Continued to improve my hair, was now brighter than the first week. I still noticed some dandruff, but not as much. My hair was really soft, like silk. WEN gave my hair a pleasnt smell after cleansing. Shiny and nice-looking, I was really enjoying this.

Third Week: Same as the second week. My hair got better, but hasn't changed much since. A strange occurance though, every time at this point when I would wash my hair with the Cleansing Conditioner, my hair had an unusual texture to it, NOT the smooth feeling it had just one week before. (Weird!) At this point, I gave WEN a 72% satisfaction rating.

Fourth Week: Not much improvement, doesn't seem to get better or worse. The strange gritty texture continues, and my hair is feeling limp and lifeless. I'm getting tired of the STRONG menthol odor from the Cleansing Conditioner. For some weird reason, my hair almost feels THINNER than when I started! (That pisses me off!)

Fifth Week: About to throw this stuff out the window! First of all, I have noticed NO significant improvement from the second week. Second, my hair now has a strange gritty feeling (which is still present.) Third, my scalp is still itchy and not much improved. Fourth, the menthol odor from the Conditioner is about to make me sick, it's SO strong smelling! So basically, I'm giving this a 50% satisfaction rating. I'm neither completely satisfied nor completely disappointed!

In Conclusion: Be wary of NEW products! The WEN Hair Care system will work differently for everybody. I've read online that it is either a WIN or a LOSE! I gave the products a final 50% success rate. Why? Because, over time, I didn't see ANY improvements whatsoever! In essence, every one who tries this will either be HAPPY or UPSET. In my case, I'm UPSET. I was really hoping that WEN would work for me! I've been dealing with scalp issues for years, and this product didn't help at all.

About the Price: For 32 ounces, you pay an average of $45 dollars! YIKES! In today's economy, hardly anyone can afford this high-prices salon-grade product. Save your money on Shampoos that can work as good or better than WEN.

What Am I Doing Next? Switching back to R Pur Aloe's Shampoo (for $6.95) and Conditioner for $6.95 - that's $14.00 total for a shampoo AND conditioner. Unlike WEN, 16 ounces costs $28.00! I could buy two of the R Pur Aloe's Shampoo and Conditioner for the same price, but have twice as more! I'm buying the Aloe Shampoo and Conditioner at www.NewVitality.com.

"Before You Rave About a Product, Try it First!"

I am very disappointed in the advertisement of the wen product. I purchased this product on the television through Gunthy Renker. I was told when I purchased this product that I would be getting a shipment every 30 days for the price of 29.95. When I didn't get my next shipment after 6 weeks I called and they told me that I would not be getting a shipment for 90 days. I cant imagine that this product could last 90 days as I have shoulder length hair and my supply last me 6 weeks. I used the exact amount of pumps that the bottle read. I have been trying now to get a refund and I have gotten no help. A very dissatisfied customer.

I used wen hair care products. I used it multiple times and it just made my haire look very dirty and greasy. I am not happy and am sending it back. My cell phone number used to be 715-225-0011, i am in the process of moving and the above phone number is the best way to reach me. I am sending it to the North west street adress in Coudersport PA. I expect my card to be credited as promised and no further shipments made. Kim Brandow