I ordered the product on January 1st to try it out, then stopped any future shipments on Jan 13th until August 2011. Well, on May 13th, almost $50 was charged to my account without my authorization -- and hadn't even received product -- and DON'T WANT TO RECEIVE PRODUCT!! I called and they don't know why it was charged, and as of a week later, have still not removed the charge from my account. You're only given 1 phone number to call (800) 964-1892, and the supervisor doensn't seem to be available. The first time I called, it sounded like the rep was answering from his bed!! -- There is definitely some fraudulent practices going on here and needs to be reported to the attorney general's office of each state!