I bought a Cobb salad from Wendy's today at lucnh, the advertisements that I seen on TV and on the billboards make them look very appetizing. Such is NOT the case, my salad had brown wilted lettuce, 1 peice of bacon and 2 small slivers of chicken in it. I have never seen such horrbile looking lettuce before - I mean how could anyone have let that salad go out the door...it ended in my trash can - what a waste of $6.40 !

I have been enjoying Wendy's for most of my 37 years of life. Unfortunately, my family of six and I will no longer be enjoying my favorite fast food. I realize that the laws of economics require companies to make adjustments in order to maintain profitability. “Where’s the beef?” That is the question we should be asking you. You have increased the price of your main menu and practically removed any trace of beef from your $0.99 menu. Then, to add insult to injury, you have gotten rid of your fries and replaced them with those fresh cut monstrosities. I have swallowed the injuries of increased prices, shrinking containers and disappearing beef because I loved the product. Now you insult me by changing one of my favorite products in your line up. I implore you honor the memory of Dave and go back to what made Wendy’s great. Bring back the days of FAIR PRICES, PROPER PACKAGING, GREAT FRIES, and BEEF. In essence bring back the spirit of DAVE!!!

Today is Wednesday, January 19, 2011. At around 1500, my girlfriend of almost 3 years was on her way to my house after school. She decided to stop by Wendy's and get some food for me since she had already eaten. Orders a "Baconator" with large fries and large drink. When she gets to my house, since I've never personally experienced anything wrong with Wendy's food, I devour the food and gulp down some of the soda she got me. However, not being able to finish the large drink, I proceed to the kitchen sink to dump out the rest of it. I take the lid off, and pour out the drink. As I'm pouring it out, a receipt falls out that wasn't even mine. It was dated January 23, 2009. Now, what Wendy's is doing with an almost 2 year old cup, I don't know. Or why there was a 2 year old receipt in my drink. But shortly after I ate the food and consumed the drink, I suffered from vomiting and diarrhea. I plan on suing Wendy's for as much as I can. It's only been 2 hours since I consumed the food.

I have lived in Dyersburg for five years and every time I have ever had Wendy's the drinks taste spoiled. It tastes like they haven't cleaned or changed the taps in years. It has a sour taste to it. I very very rarely eat there obviously, usually only if I am at work and one person is going out to pick up lunch and it happens to be Wendy's. I refuse to get drinks from there anymore but I know the problem is still going on because everyone complains. It has gotten so bad that our local Topix has threads about the drinks at Wendy's, not to mention the atrocious service. Everybody that works there has a terrible attitude and if you try to complain they make you feel threatened. The first (and only time) I ever intentionally went inside to eat a meal I mentioned the foul odor and tastes of the drinks to the manager and she said "THEY TASTE FINE TO ME." Someone is going to get sick. I, along with countless others, have complained to corporate several times and nothing has been done. They still have not changed the taps in FIVE YEARS or even apparently cleaned them. DO NOT EAT AT WENDY'S IN DYERSBURG, TENNESSEE UNLESS YOU WANT TO GET SICK. The website attached is a link to the thread on Topix about our Wendy's. There are also about three or four other threads on our Topix about Wendy's.

Oct. 09, 2010

Hello, my name is Jason and I recently visited this Wendy's location for the great $2.99 BBQ Bacon meal that is currently advertised. I entered with a friend at approximately 12:30 pm, ordered 1 Chicken Ceasar Salad, order #0184, and then in a seperate order, order #0185, ordered 2 of the $2.99 meals. We paid, waited, received our order, and then left. It wasn't till I returned home and started eating my meal, when I noticed a hair in one of my french fries. I immediately jumped back in my car a returned to the location and asked to speak to a manager, Juan. Now, I know a manager is only entitled to so much power, and everywhere I've eaten where the order has something in it, my money has been immediately returned to me in the full amount and the food is replaced and returned, but I was told that I could only have one or the other. Again, I know the manager, Juan, is only entitled to make certain decisions without asking a superior and I don't blame him for anything, in fact he was very helpful, he even re-made our order to ensure it was ok, I think this falls on the policies of the company itself. I was under the impression that the customer is ALWAYS right, and in my book, if there is any type of hair, lint, bug, etc. in the food, you immediately take it upon yourself to make what was wrong, right, that means money, food, and anything else is replaced and returned. I do realize some franchises are individually owned, but I have worked at a Togo's Eatery, and on the rare occasion that this happens, like now, the money and food was replaced and returned in the manner that it should have been, correctly. This incident does not change the amount of times I will visit a Wendy's restaurant, or how I feel about Wendy's, I love the triple BACONATOR, I just feel that as seldom as these occasions are, they need taken care of in every aspect, so as not to let an upset customer leave your restaurant, and then bad word of mouth begins to take place, and that is the worst. I would like to reiterate, I AM NOT BLAMING THE MANAGER OR THE STAFF, I think that the food and money should have been returned to me, no questions asked, as I would do the same to someone else. I do apologize for this complaint, I don't like to, but I left the restaurant NOT 100% satisfied and that should be the goal of any business, customer satisfaction 100%, and I feel something should be done, not necessarily to the manager, Juan, or the staff, but to the policies and procedures of Wendy's. My order totaled, $6.53, out of the hundreds of thousands of dollars that a Wendy's makes everyday off the public, replacing and returning an order for $6.53 to one customer should be worth more than all the money Wendy's receives, because a customer left 100% satisfied. Thank you for taking the time out of your busy day to read this. -Jason