I was emailed from Wendy's a coupon to try the new breakfast item. Upon going to the restaurant. They first said the egg sandwitch was a lunch item. ??

Then they said they don't have the item - and they would not accept toe coupon anyways.

Noce job Wendy's

We go to Wendy's quite often, but you had better take a COAT it is FREEZING in the eating area. It also takes forever to get your food. They are so SLOW!!!
One lady complained on Sunday night, and she was told, "the workers in the back, got hot, so we had to turn the ac to help cool off the back. The people in the lobby are the ones who pay their salaries, and they are COLD!!
Alot of our friends had also state that they go thru the drive-thru, so it won't take so long to get their food, then come in and eat!! Please do something!!!

Debbie Spurlin
Peachland, NC 28133

I went through the drive thru, something I don't usually like to do, as the order usually gets screwed up. I didn't receive a straw, so I opened the lid to get a drink from my soda. It was well over an inch from the top of the cup. As I paid over $2.00 for the drink, I expect it to be full. When I got home and looked in the bag, did not get a receipt, or else I might have called the store. Also did not receive any eating utensils, napkin, etc. Kind of hard to eat a salad without a fork.

i went to a local Wendy's in Erie and ordered 2 chillies in the the driveway window when i got back on the rode and tried to eat them i couldn't they gave me NO SPOONS...how do you eat chillies with NO spoons

I had been a loyal long time customer of the wendy's close to where my mother lives until they began consistently giving me the wrong order or shorting me on sauces and dressings that come with my order. Then recently while at my mom's she asked if I would get her one of their new salads, so I did. I ordered inside the store and noted that the cashier/order taker, kept asking me "is that all" after every item I ordered. Now, when I was younger I worked fast food and back in the day we were told to wait until the customer was throuh giving their order and then ask "Will there be anything else?" I thought that Wendy's wanted to keep customers provide a good product and customer service...but, I guess I've been wrong. But, they did get my order right and my mom was delighted with her salad so, no complaints there. On my next visit to Wendy's I ordered a salad again through the drive through. Returned home with the order and there was no dressing for the salad! I drove the short distance back to the store to get the missing dressing, meanwhile my order is getting cold. I went inside and asked to speak to the manager. I told the manager on duty that I had stopped patronizing their store in the past because of their problems with order inaccuracy and shortages. I also told her that the only time that they seem to be able to get my order correct is if I order inside where I can watch them prepare my order. She asked when I had placed my order and I told her less than 10 minutes ago. She responded "Oh I was in the restroom then" My response was "So, are you saying that your staff can't provide your customers with ALL of their order unless you are there to supervise them?" No response from her and she turned and walked away! I don't understand what Wendy's is doing at their corporate offices, (which are just on the other side of town) when it comes to training their managers but, I know it's wrong! I also know that I will not be visiting that store and possibly all of their stores again. Which, is a loss for them because generally when I make a stop there my order comes to no less than $40-$50 most of the time, because were feeding 5-7 people at a time.