Wendy's
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Category: Entertainment
Contact Information
Toms River, New Jersey, United States
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Wendy's Reviews
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November 19, 2008
No sour cream, forks, spoons, napkins
No sour cream, napkins, forks, spoons yesterday.
We orderd potatoe and chilli's. This is the second time they left this out. How do they expect people to eat with no forks and spoons? No napkins? By the time I went back to the drive thru to get my sour cream and butter, the food was cold.
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November 12, 2008
staff
My girlfriend was six months pregnant. She is a vegetarian. She was so hungry that she started gagging and wanted to lay down, but needed to eat. So since I was driving I stopped and went to the nearest place for food. Wendys. After waiting in line for twenty five minutes despite there only being two other customers in the store, and probably five employees working drive-through window that I could see, someone finally took my order. I asked for a cheeseburger with everything on it, except NO MEAT. Yes, I want a burger roll with lettuce, tomato, etc.. and skip the burger. I watched the girl that was working the assembly line of food, watched her mess up several times by putting burger patties onto the rolls, and then throw them away. By this time, I had been waiting well over half an hour (which is standard time there, go check yourself - I just didn't know it at the time.) for a cold roll with several condiments on it. The manager went over to the girl to see what was taking so long, and when she saw it was to have no meat, she said to the employee, and I quote, "oh, haha.. that boy should just go home and make his own f*cking sandwich." It took all of my resolve not to show any anger and feed this woman her own nose, but I had to choke it down because I needed the food for my girlfriend.
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October 25, 2008
rude,nasty eatting conditions
First off I was out with mychurch friend to wendy's
a couple of weeks ago on a friday nite and it made
me sick there were flies houvering all over us and the glass windows and our
food. then about a week later my daughter went there with her boyfriend and this empolyee named nikki and dustin were very rude and nasty to my daughter for no reason at all I'm not going to patron this resturant again for sure clean it up and your employees too
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September 26, 2008
Rotten service-poorly managed
If Dave Thomas was alive today, he would be appalled at the service and behavior in this particular
store in Pittsburgh on Baum Blvd> I have gone in many mornings to have brerakfast...There is rarely
anyone at the counter, The next time I went in and got waited on I ordered a breakfast sandwich with bacon and egg on a plain bisquit. it was served to me on a cinnamon buisquit with raisens. They were
out of plain bisquits so they just put my sanwich on this! On another occasion I was given cold hashbrowns, which tasted like they were made 2 days earlier, and the oil that they were cooked in was stale tasting
beyond this, the employees are always bunched back around the take out window, and as I mentioned earlier, there is rarely anyone at the counter!!!
Today was the tenth time that I have walked out, and the last time !!!The store is dirty, the service is
terrible, the behavior is unprofessional, the windows are dirty. And it stinks inside!
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September 19, 2008
Food Quality Gone Downhill!!!
My kids and I have always enjoyed Wendy's in the past, but eat out very rarely. We hadn't been to Wendy's in about 6 months. We were shocked yesterday when my son ordered a baconator which was tiny and nothing on it but 2 tiny thin slices of bacon he had to open the bun and hunt for. I ordered a double cheeseburger and it was the size of a white castle burger. What is the deal? I ordered an iced tea and they fill the cup to the TOP with ice...add a little iced tea til the ice goes down...and SHOVEL more ice on TOP...is there ANY iced tea in that damn cup? I was so disappointed. I know money is tight these days but it isn't fair to cheat customers.
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September 14, 2008
sticky, dirty tables, chairs, salt/pepper shakers
A group of eighteen friends go out to a fast food place after church on Sunday night. We went to a Wendy's on Coloniel Glenn Rd . Little Rock, and honestly the chairs, tables, salt/pepper shakers were so sticky all over it was terrible.. When you touched a chair, put your hand on the table to move it or just touched the salt/pepper shaker to use they were so sticky you needed to wash your hands before eating. Two of the ladies ask for a rag to wipe the tables and were given one. The workers didnt offer to clean the tables or anything. The workers looked clean and neat and the food was tasty, but it would be nice to sit at clean not sticky tables and chairs. It was like grease on the outside of a skillet that hasn't been washed with warm soapy water to remove the sticky. Needless to say we will mark that one of our list unless we hear they have done some detail cleaning.
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August 31, 2008
Bad food & service
Even though Wendy's calls Dublin, Ohio, home and does a lot of corporate waste in the Metro-Columbus, Ohio area??? This was the LAST time I go to Wendy's! And, I have NO qualms what so ever about telling friends, family and co-workers to save their money and go any where but Wendy's!! And I live less than a mile from where today's fun adventure started!
My "experience" started with me pulling my car to the order speaker, (there was one car ahead of me and one behind me and maybe 2 or 3 cars in the parking lot--hardly what I'd consider busy at 1:26:07 PM!)knowing what I wanted and the order taker's ever so polite and warm greeting of "So, you gonna order or what?" Next, when I went to pay and had the same "gentleman" yell, " I don't do dishes!" rather than thank me as he handed me my change. At the next window, I was handed a small bag, and as I peered in I noticed no straw, and then turned back to the window where the young "lady" was shoving my drink into my car. I took the drink, opened the lid and noticed that this was NOT what I had ordered. (I've learned to check when ordering ice tea and asking for lemon!) I handed the drink back and said that not only wasn't there any lemon, there was barely any ice. Her response was they were "out" of lemon?? And then I watched her try and shovel a scoop of ice into a full drink. (Doesn't take a rocket scientist to realize that ALL this was going to do was displace some liquid.) She handed me back a dripping and dribbling cup, and I shook my head in amazement as she then wanted to debate the point why I needed extra napkins??? (Oh, I also had to show her the bag to convince her that I didn't have a straw! Thanks Cynthia!)
When I got home?? My single with just onions and ketchup? If you guessed this wasn't what I got? You'd win the prize! I got a sandwich dripping with mayo, mustard, pickles, a small piece of lettuce, a tomato and yes, there was an onion and a gallon of ketchup! The fried were ice cold in what hardly constituted a full container!
You bet I called! I was told at first, call back the manager was too busy to take a call?? I stuck to my guns and ended up with a woman who was going to "tell me" about "my" experience? Shock and surprise when she told me to stop yelling, even though I maintained a very neutral tone in a normal speaking voice through out our "conversation" and when this was pointed out to her?? Her response was that she could "now" understand me?? And her response to my "great experience"? She offered me the free meal, and then hung up on me! So I suppose. anyone can go to this store and say that they'd called in about a meal that was screwed up on Sunday August 31, 2008 around 1pm, and get a free meal???
Guess I try and get a hold of the Hudson Street Columbus Ohio GM (who according to my sales slip is Tim Schoondard from Store #112) and give him a chance to explain his staff's less than stellar customer service and why on a long weekend, his produce order did not anticipate customers ordering ice tea and asking for lemon with their tea?? And then there's the issue of the slop on a bun. One would think that if the customer doesn't want the tomato and other goop, that there would be this policy somewhere that would connect the dots from less stuff translates to saving the company a penny or two here and there will add up and reduce waste?? I guess that is another one of the contributing factors on why Wendy's has slipped in sales and why they were just bought out! (We won't even factor in how poor customer service has contributed to their fall!)
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August 25, 2008
Out of many food items
How is it that I would order a #9- 10 pc chicken nugget meal, they tell me they are out of nuggets and fries. I chose a #4 next, the baconator and a salad because they don't have fries and a hand spun shake... Guess what they were out of vanilla frosty's so they couldn't make the shake. The salad was frozen and the soda I got was watered down. I wanted to kill someone when I ate my sandwich, they didn't have or didn't put mayo on it and they used SHREDDED CHEESY... on a burger. What the hell, how can this run as a Wendy's? They were out of fries, nuggets, mayo?, cheese, frosty's which includes the shakes and floats.. I am afraid to ask what else they were out of, I threw that crap out and went to McDonalds. Avoid Iron Mountain Wendy's...
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August 8, 2008
bad additude adn bad service
hello my name is terry marcano on august 1, 2008 i had taken my grandparents out for lunch at wendys on larkin dr, in monore we went into wendys and while ordering i counted over 100 flys flying around where the employees were cooking and the flys were landing all over the food when i asked the employess if he could do something about the flys all over the food he just ignored me then when we got our food as we were eating my grandparents had a fly in there potatoe how disgusting is that i feel it was there responisbility to do something about all the flys that carried germs and diseases, i feel we need to be accomondated somehow for this rude and terrible day at wendys mine you we love wendys but if something is not done i will boycott anyone eating at wendys, i have written wendys customer service they said they would call me back in 2 days well just like there service i am still waiting for the phone call i am hoping you can help solve this problem, , , i really need to owe my grandparenst a good meal with out the flys, , , thank you for listening waiting for yur reply.. sincerely, terry marcano
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July 19, 2008
Slow and unfriendly service
Last week after shopping my family and I decided to go though the drive though at our local Wendy's. When we arrived at the drive though there was only four cars ahead of us and I figured this wouldn't be bad. Well, twenty some minutes later we finally made it to the window. Our order was only four chicken nuggets and three small chilli not too hard, but now we sat there for over five minutes. Nobody stuck there head out and even asked for the total amount owed, I could under stand if they said sorry for the wait but we are just waiting on X. They totally ignored us and as a customer it really seemed like there attitude was, we will get to you when we want. I emailed the company web site to tell about our experience last week and asked to be contacted but have never heard back. I guess this is where the attitude on customer service starts. I feel that we are just one customer and Wendy's corp. has business to ignore people like us! There are far too many other option for dinning than a bad Wendy's!
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