I was looking for a loan and came accross Wentworth Direct Finance. I filled in some details online and within 30 mins I had a phone call from them. The person I spoke to said that they could help and offered very good rates. They told me that they needed the long card number from the front of my debit card just so they could prove I had a bank account that could except direct debits. They did not say anything about the £69 charge they were taking. Beware that the only details they need to do this is the long card number and the expiry date. They do not ask for the three digit security code that most companys ask for. When I contacted my bank they told me that this was all they needed to take the payment from my account. When I phoned Wentworth to complain and demand my money back I was left on hold and told I was in a que. When I got to number 1 in the que I was just cut off. I tried to call over a period off 3 weeks with no joy. I managed to find another number for tham and did get an answer but the person just gave me abuse and hung up. I was not going to give up and they had angered me so much I decided to take some advice from the finacial ombudsman service. They were brilliant, infact superb. The first thing I did was write to Wentworth including my ref number. I informed them in the letter that I had taken advice from the FOS and that I wanted a response within 7 days from the date of the letter I had sent. I had a reply back from Wentworth within a matter of days 3 or 4 infact. They said that they would refund my fee of £69 less a £5 admin fee. However they needed to see a utility bill and a payslip with my name and address on it. I had these and sent them off with another letter demanding my refund or I was going to ask the Finacial Ombudsman Service to take up my case. Within 4 days I had a cheque for £64 and paid it straight back in to the bank. I am now going to get my £5 admin fee back from them because they had no right to have a single penny from me. Anybody looking to get money back from this company should firstly write a letter, explain that you are going to go to the FOS and ask them to take your case on. DO NOT TRY AND PHONE! It is a premium rate number and will cost you. Make sure you ask for a refund and put your ref number on it. If you have them include a recent payslip and a utillity bill. Send the letter recorded and make sure you state that you want a response within severn days or you will seek further advice from FOS. It has now been 16 days since I sent the first letter and I have had my money refunded less £5.

My daughter has just been scammed for £59 admin fee for a loan, I am so angry, this company is committing FRAUD! The bank may be able to help, but from what I have read on this site, she will not get her money back, I will try, wish me luck x

Had phonecall few weeks ago saying had been put forward for a loan for £3, 000. All had to do was give card details (which i stupidly did)
for the fee of £69. Then got a letter from a Ralph Marlon Ltd, regarding loan and had to send payslip and utility bill, then on 13th Aprl the £69 taken out of my bank, then... two days later another £69 taken making me go overdrawn which i can ill afford!!! Every time i phone Wentworth in a queue which never seems to end!! Really feel sick as i am so worried as now had £140 taken off me!!! WHAT CAN I DO??? have written to both companies, but cannot believe they have done this so many times, wish i had not been so stupid!! Was heartwarming to know that i am not the only one taken in by this cruel cruel scam

I applied for a loan of £2000 from wentworth direct finance they took my details and as i had no sooner hung the phone up they took a deposit of £69 out my bank account, the next day i phoned them and asked to cancel the loan as i did not need it anymore for personal reasons they told me i had to write for a full refund and i would recieve my money within 30 days. i recieved a letter saying they got my letter and would be in touch in due course of course more than 30 days later i still no not recieved my refund. I have phoned them a few times now, each time not managing to get through. I have now written another letter to them. I would advise noone to go to them. Sarah, Glasgow

i applied for a loan with wentworth and they assured me i would receive money in my account within 5 days, but i had to pay a brokers fee, i paid the 49 pounds and they then sent me an application form from another company, by this time i was getting a bit fed up so tried to contact them after waiting in an automated system for 35 mins it answered to a room full of people sat around swearing and nobody on the phone, these people are fraudsters and i want my money back, they need reporting to the police as soon as seen on the web