WES - World Education Services

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Category: Education

Contact Information
New York, United States

wes.org

WES - World Education Services Reviews

johndoe66 March 20, 2011

Slow and lost documents

World education Services really is a weird company, i had to go trough the process with them for my credential evaluation. After i had my schools send them all documents directly, and i sent them translations of these too by courier, they claimed not to have one translation which was included. So the evaluation was put on hold for a month and a half, numberous phonecalls and emails ensued. Then a week ago i SUDDENLY got an email that they had all my documents and evaluated them. I'm happy with the endresult but they are NOT reachable AT ALL. I was in hold for a good 30 minutes while calling them and when someone did pick up and put me on hold again to "look some info up" i mysteriously got a line disruption, strange isn't it how being on hold for 30 minutes goes without a hitch but when i get an employee suddenly the line goes *poof*.

Then the only other way to communicate with them is a contact form on their website, they don't even have an email address, so whether this even reaches a human being remains to be seen.

If you do need to get something done with these people make 101% sure you have all the required documents directly from your schools, have them send it themselves in a sealed school envelope. Also get translations of all of those that arent in english. And lastly ONLY send by courier eventhough its more expensive, they'll just claim your stuff got lost otherwise!

Reading the complaints here i guess im one of the LUCKY ones to have gotten a completed evaluation, eventhough the wait was incredibly long due to the document loss.

How hard is it to start up a proper customer service for a charity (which is weird by itself) thats supposed to help students?

I'm seriously glad i dont have to deal with them ever again.

Anton71 January 11, 2011

Proven misconduct and complete incompetence

I am a Lecturer in a College of the CUNY, in NEw York. I was adressed by their HR to have my University Degree translated and turned into American Academic standards. Eversince I have been dealing with WES it has been a hell for me. I paid them 229 US dollars, I sent the required documents. Eversince it has become more and more absurd. They expect that my What follows is an extract from an email I sent them in November:

I just received an email from you. I am surprised by what you are asking. you attached a document (in english) that my University shoud fill in.
Here is my response to you:
- first of all, how can you expect that people at my former University in Italy will read and fill a document in a foreign language?
- Like I already said to you before, italian bureaucracy requests to attach expensive stamps to the Degree, and the University doesn't go and buy it, for a former student or for nobody. I should be there myself and do it in person, which is impossible, since I am in New York.
I already sent an original of my degree you should receive soon.
Your attitude on the whole has been unprofessional.
Your toll free number doesnt' work, there is no way to talk to someone of your staff.
At the college where I am working, they wonder why is taking so long.
Your service is poor and disfunctional. I already addressed you these same issues but you never wrote back.

Finally I travelled back to Italy and had my former University send the required document. When they received they sent two mails in the arch of... 20 minutes. The first sayd that they received the document (University Degree). The second says that the document is not clear, or better that they need to find in it the words that they can only expect to find otherwise they don't process. They basically brought me back to the start.

I am starting a lawsuit against them, and I would like to turn it into a class action. I already emailed some of the other people who complained about WES. Please let's all join in this action in order to overcome and have our rights respected.