Wesbank
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Category: Business & Finances
Contact Information
South Africa
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Wesbank Reviews
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Leon083
December 7, 2010
Wesbank - killing our economy
Wesbank is contributing to our bad economic situation. The people in decision making positions, do not have a clue. They follow bank policies to the T making businesses and clients suffer. I have to retrencg 60 people, because Wesbank follow protocol that does not make business sense at all not even to their own risk situation. I've been a Wesbank client for 11 years with 26 succesfull accounts during this period Did not mis one payment. Can you imagine - reposessing production assits because a company restructured for BEE purpouses !!! Now we suddenly do not have the correct gearing. The accounts are up to date, but they will not do the admin to change the ownership to the new BEE entity in the group. Rather let a good businees go under and let 60 families go without an income. WESBANK really SUCKS. Use other finance options rather - they might stab you in tbe back at some stage, too.
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Mahjo0ng
October 6, 2010
Frustrated with this company service
Can you believe the worst service a person can receive from this company, a few minutes ago i called the call centre and spoke to a woman i could not get her name, i expalined her my problem that i want my account closed because the car is setteled in last week, and also said to her do not transfer me to another department, before talking to me, guess what she does that, i then speak to a guy from the collections department, answering all the blary security questions again, he tells me to call another department, this is my call iam making. I WANT THIS COMPANY TO FIND THOSE 2 PEOPLE AND GIVE THEM WARNINGS FOR THIS USELESS SERVICE. YOU CANNOT EVEN HEAR THEM CLEARLY WHEN GIVEN THEIR NAMES, PLEASE JUST CLOSE MY DAM ACCOUNT.
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ADrtims34
October 4, 2010
It takes 10 days to close an HP account
I settled my vehicle yesterday and call them today for my car papers because iam going to sell it, i was told it would take ten days to close the account, and i must than call them to find out if my papers is ready and go and pick it up, can you believe the service from this company.i called them for settlement figure on monday, i paid that amount in, when checking my account i still find an amount outstanding. This is frustrating. i want to see waht service can this company give me after this.
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Fooriner
October 4, 2010
Poor response from Wesbank
The response I got yesterday from Wesbank is still not satisfying. I have lost total confidence in them. They keep on refering me to the documents that are not relevant to the case. They claim to be their repossession policies.
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Smarkose
September 14, 2010
Awfully slow service
I requested for a paid up letter on the Wesbank website ref. no 1450477 on the 17 September 2009. I received an email from them saying that it had been authorised and I would receive it soon. I am still waiting to this day. I sent them another email on the 22 September and one again on the 24 September.
I understand that I am at the bottom of their priorities as I am a paid up customer but really now this is unacceptable. With my car being paid up now. I am obviously on the look out for a bank to finance my next car. If this is the kind of service I am getting from them. I will be sure to take my business elsewhere next time.
I have made another request on the site ref. no 1453318. I would really appreciate it if I can get it before close of business tomorrow. Please communicate with me on email as I am currently out of the country, if you even bother to respond.
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Montans
August 30, 2010
Finance declined for no valid reason
After getting back from maternity leave and receiving a raise from my employer i applied for finance through WESBANK (as i am a current wesbank client with an excellent record and a FNB cheque holder for the past 10 years). I would like to mention that my cheque account has always been 'healthy' and no debit order has ever been returned.
A Wesbank consultant phoned me to find out why i only have a cellphone number for my employer, after which i explained to him that it is a sole proprietor that I work for and the nature of his business does not require a landline as he is mobile. Thereafter my employer phoned the Wesbank consultant to explain the situation.
Yesterday i received a call from the callcentre consultant to inform me that the application has been declined because of the fact that my employer does not have a landline telephone number and because his business is not registered as a C.C. When i started questioning him about the logic of the situation he rudely started asking about an amount that my husband pays into my account every month (ALLOWANCE -HAS GOT NOTHING TO DO WITH MY APPLICATION) Do i move all accounts to another bank or accept that my bank wont help me??
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Hysteria
August 24, 2010
Still cannot make the payment
I need to make an urgent payment over the Internet from Standard Bank to Wesbank. It would not accept. Said I need correct Beneficiary Format. I spent the entire afternoon yesterday phoning several numbers Enquiries, Settlements, Arrears and each person told me differently. Still cannot make the payment.
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