Wescom Credit Union

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Category: Business & Finances

Contact Information
PO Box 7058, United States

Wescom Credit Union Reviews

nwross March 25, 2011
Wescom's bad business practices and customer service
I just want to let people know that Wescom isn't a great bank to work with, especially if you have any type of loan with them. Here's why:

When I lost my job, I let them know immediately to try and work something out, asking if I could skip a payment and pay the interest only so that I could float a month while I was searching for and acquiring a new job. What'd they tell me?

"There's nothing we can do."

On top of THAT, if you're 30 days late on your account (or more), they WILL lock you out of your account, making it harder for you to pay off your loan, get account info, get your payment date, etc. I don't know about you, but I've paid for my bills only for years now, and Wescom Credit Union is the ONLY institution that has ever locked me out of my account to get me to call in and give payment arrangements.

Bottom line: this bank is on shaky ground. Thier Board of Directors are useless individuals making horrible decisions for the bank/company, at the expense of the customers. You will get ripped off, they will make your life hell, and they WILL call you 8 times a day from 2 different numbers until they get your money.

Oddly enough (and to my disgust), I bank with a large bank now and my banking life's been 100x better. Going to refinance my car with them, too. You can never win with a bank, but I wouldn't expect treatment like this from a local credit union.
Reptile2 February 3, 2011
Common thievery
I have used Wescom Credit union for at least 10 years and am a Signature Member. Well, in the past couple of months they have literally stolen hundreds of dollars from me. When you use your ATM card somewhere and there's no money in your bank it will decline? Usually, this is what happens. Well, not anymore. They will take the money out and pay for it, for instance a $4 coffee at Starbucks, then turn around and charge $30 for it!!! No, you will not get your money back, it's an obvious mistake on YOUR part for opting in to some overdraft something or other which if you don't read the fine print you are SCREWED!!! Also, the pending charges now, which are usually taken from your balance so nothing can go against it, no more of that either, you will get bounced on $30. I am closing my account asap because it's costing an arm and a leg to bank with them.
snicks2 February 1, 2011
Vampires!
If you don't use ALL of their services from their Signature Points feature they charge you a monthly fee of $5.00. At least most banks charge their monthly fee for reasonable things that have to do with your account and NOT because you have to reluctantly use services you don't want just to save your $5.00 a month that you may desperately need.

So, because I don't need all of their services I am saying bye bye to Wescom. HEY WESCOM, you can take your Signature Points and go *&@! yourself!
Wescom sucks January 25, 2011
Abusive threats by agents
Wescom repoed my car after 4 years of on time payments and asked for six thousand dollars in one week, when they sold my car with the help of their official tow/repo partner I had equity in my car but somehow they sucked it all up and took another $840 from my savings( left $1). How is this fair?
kathleen cook December 14, 2010
Damaged my credit
I have had a domnant checking account and personal line of credit with Wescom. I have not used it in several years. Today I was notified by a credit card company that my line of credit was being dramitically reduced due to a delinquancy reported to TransUnion. I contacted Wescom and learned that a few months ago, they had started charging $5/month to have a checking account. They say that they notified me by letter at an old address. (I had not updated my address because I was not using this account.) As charges accumulated, they transferred the balance to my personal line of credit and when I didn't pay on it, they reported a delinquancy to TransUnion. They say they tried to contact me by phone, but did not use my e-mail address to contact me because the people handling this were not allowed to send e-mail messages to customers - only top management is allowed to use e-mail address to contact customers. My e-mail address is current with them, so they could have reached me that way if they had used it. Now they have damaged my credit and it will take 6-8 weeks for them to correct the report with TransUnion. It seems like nothing more than MASSIVE GREED to start charging someone a service charge on a dormant account and to not use all methods available to notify a customer that there is a problem with the account.
SoOverItAll May 3, 2010
Unfair...Illegal?
I tried to use my Wescom Visa Gold card (that I have held for 14 years!) the other day only to be told it was expired. When I called Wescom to find out why I still had not received the new one, they informed me that they had closed the account! They claim they hold the right to close an account for any reason. I told them they have to NOTIFY me! They claimed they sent me a letter w/ a particular date. When I dug up the last statement I had just received, it was dated AFTER this supposed letter...yet, oddly enough, did NOT reflect ANY changes to my account! You would think it would state the account was closed!

As I was speaking to the customer service rep, I told her I was looking at the account online and it showed an available balance. All of a sudden, the screen went blank and then said it had logged me out due to inactivity for too long a time. When I logged back in...what do you know! The account all of a sudden said zero balance! As if my phone call had initiated all of this!

After researching Wescom, I have found that they may be the next bank to go belly up! They make bad loans to themselves (Board of Directors) and have too many credit accounts opened.

To pay for all of this, they are now charging monthly fees for services that used to be free.

They also are doing the whole BofA trick of holding ATM debits too long and then putting them through out of chrono order to gain as many fees as possible. They actually held an ATM debit for 17 days on me, once! They claimed they had no control, but the store said they had never heard of a bank holding one for so long and there was no reason why it should have sat there like that.

AT&T Union needs to rethink their association with this "Credit Union"! They have gone way down hill! Look them up in any review and watch the reviews get worse as time progresses!
EwaD21 January 11, 2010
Beware
My Dad has a personal loan, mortgage and car loan with Wescom Credit Union. His house is currently in foreclosure so he has not made the payments.

He has been making the payments on his car loan well he was co signer on my little brothers bank account and when my brother got paid the bank took all my brother's money and applied it to my Fathers debt's.

Then as if that was not bad enough the money my dad was paying to his car payment the were applying to his personal line of credit and the came and repossessed my fathers car last night.

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