I don't usually complain.. but this really unset me... Here are the details of what happened!

Monday 1/31/2011
Ordered flowers online with Wesley Berry Florist, for same day delivery, See attached email, with confirmation.
Tuesday 2/1/2011
Flowers had not been delivered; spoke to Jenny on the Phone that night.
Had called Wesley Berry Florists, spoke with there answering service that the flowers had not been delivered. Was told I would get a call back, 1st thing Wednesday. That never happened

Wednesday 2/2/2011
Received and email confirmation the flowers where delivered, assumed they were! GREAT! Did talk to Jenny That day….
Thursday 2/3/2011
Talked to Jenny @ 5:51pm. She asked if I was still sending her flowers, that she still had not received them. Called Wesley Berry Florist at 6:25PM for 3 minutes, said they would contact the florist and have them call me right back…. NO ONE CALLED
Called again at 9:59Pm, since no one called back to complain about that and request my order be canceled! Said someone would call me back, they can’t give refunds they are only the answering service. But they can take an order? HUH!?!?
Friday 2/4/11
Called at 8:51 am, spoke to Shekie ( Not sure how to spell her name) She said she is just the answering service and that the phones have not been transferred back to Wesley Flowers, but she would Note my account and they someone should call me back, and she did not have another number to reach the florist but gave me this number 248-851-2881.
Called again 248-851-2881 a number Shekie have given me, 9:46am 4 minute phone call.. The Girl that answered proceeds to tell me the flowers had been delivered on the 31st and she has a paper with Jenny signature on it!! WHAT!! I call Jenny 9:51am, SHE DOES NOT HAVE THE FLOWERS NOR DID SHE SIGN FOR THEM!!!
Call back 9:52am I speak to Gabby, she says the girl I had talked to (Denny?) Is New and didn’t know what she was talking about, and she was sorry about that! Really? So she lied to me? Gabby says she will Note my account to cancel the order and that she will call me back once she hears from Wesley Florist. Yeah right!

I then go online to check up on this company. I am very unhappy at this point at see there are many complaints similar to my own, I believe this is a scam, and they are having me run in circles. I want to dispute this charge I do not believe anyone will be calling me back nor refunding my money or Delivering Flowers to Jenny.

I ordered an arrangement for my Granddaughter on the Birth of Her Firstborn Child. My Great Grandson. They Delivered late and have not Picked up the up the horrendous thing yet, after I have asked repeatedly for them to do. I was so ashamed and embarrassed that she had to receive such a Pitiful Sight of an arrangement . I paid $130.00 for a premium arrangement of fall roses and received a triple substandard MESS! Betty Amons from Louisiana ------- I am also going to send a letter to the editor of the Murfreesboro News paper. Wonder if that will get their attention?