I read all the complaints against West Coat Vinyl and should have heeded the warnings. The one good thing is that the windows have a lifetime guarantee on the. Trust me, the second anything goes wrong I will be hounding them.

The sales pitch was that they will come in, replace the windows and replace any trim that needs to be fixed. They replace the windows alright, but the trim... Rather than chip away at the window sill so the windows could slide in from the outside, they installed them from the inside, resting them on the inner window sills. I was assured this would be the least intrusive and best looking way to install the windows. Since they did this there was a lot of exposed bare wood on the outer sills. "Don't worry, we'll clean that up." was what I was told. Then they trimmed out the exterior using MDF (trim used for indoor use only) and it looked terrible. I made them fix it. They did a worse job. They then had the nerve to tell me that they are "window installers, not trim experts."

After a few weeks of getting nowhere with the installers I filed a compliant with the home office. They sent another guy out who shook his head and said the windows probably needed to be reinstalled. The original installers covered all the weep-holes on the windows since they installed the windows from the inside. SO, they come back out, refuse to reinstall the windows, but say they will trim out the outer sills and fix the weep hole issue. I agreed to this reluctantly because reinstalling would have involved redoing the inner and outer trim now. They did an okay job, certainly no worth the $9000 I paid them to do the job. Not only that, but upon painting the outer sills, they didn't even caulk them to seal them against water. So, I have guaranteed windows with trim that looks just okay and a huge headache to boot. The whole reason for going with these guys is so I didn't have to deal with all of it.

A word to the warning: the installers are paid by the job, not the hour. They will rush and cut corners as much as they can. I knew enough to notice some of the things they were doing wrong. I couldn't imagine what would have happened otherwise. There certainly would have been major water damage over the years.While the windows are alright, I could have gotten nicer windows a lot cheaper if I had done more homework, and my exterior trim would look nice, not just okay.