West End Nissan Edmonton

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Category: Automotive

Contact Information
10152 179 street, Edmonton, Alberta, Canada

westendnissan.com

West End Nissan Edmonton Reviews

ew616 May 9, 2011

most horrible experience in my life

Me and my husband we went to west end nissan this weekend, we wanted to buy a 2011 rouge. and we went to sherwood park nissan before that and they gave us a price already. we just wanted to compare the price with different dealers.
when we entered the store. nobody ever served us, we asked if there was anyone could help us, one of their sales came and asked what did we want. we told them we wanted a 2011 rouge. and said we went to sherwood park nissan already and they gave us a price. and he asked how much was that, and we told him.
then he just soooo in a rush wrote done a price on a paper, the same quote paperwork we did from sherwood park and he pushed us to sign it so he could ran to his manager to apply for that so called lower price. we didnt have any chance to read the paper. then my husband just signed it cuz we signed the same 1 from sherwood park. then after we tried the car, we didnt decided to buy it and we didnt have a void cheque with us, so they asked for $500 deposit. and we paid it as we paid sherwood park $500 too and they promised to give it back if we wouldn't end up buy the car from them. then, sherwood park nissan called us said they could give us a better deal. now west end nissan just pissed off. their manager was soo mean and soo rude and threatened us if we were going to sherwood park, we won't get our deposit back.
but we had to go to sherwood park anyways cuz we paid the deposit there too. so we went back to sherwood park, and their attitude were just great. they gave our deposit back and let us think about it and promised us they will keep that deal for us as long as the car's not sold.

then we went back west end nissan wanted to get our $500 back. the most horrible thing happened. their manager told us they won't give it back and he said that quote paperwork was actully a contract. we bought the car and never trying to get the deposit back. and he said, u were bullying me with sherwood park, im just bullying you back..im a bad guy, this is what i do. that was what he said.

in fact, sherwood park nissan provided us a deal is way better than that, except the $500, we still save like $3400. it's just we feel like west end nissan should never treated customers like that, and, they should learn how to respect people. we just feel like it was a set up. that's all.

please be very careful if you wanna have any business with them. it was a nightmare.

milew May 17, 2010

Poor Service - Nissan Pathfinder

Bought a brand new Pathfinder from this dealership in 2007, thinking the service & warranty would be better than buying a (much) less expensive truck from the U.S. WRONG - the check engine light has been on for 45, 000 of the 52, 000km's I've had the vehicle - dealership is unable or unwilling to repair. The fuel door will not close properly (which may be causing the idiot light to be on) and although it's been in 3 times, they haven't been able to repair that. Then, two months ago, the fuel gauge went - it sits on empty for 2 days after being filled, then rockets up to 3/4, then once it gets lower it drops back to empty and stays there. Was told two months ago that this is a known defect, but dealership had no parts. They asked me to keep phoning back and checking if parts were in (nice customer service!). Finally, they said they were in and to bring it in. After leaving it all day, called them at 3:00 pm when I was supposed to pick it up, and they told me that the parts were not available, as the recall was being done by serial number and ours wasn't up. Furthermore, although it had been in for 6 hours and the appointment had been booked for 3 weeks, they hadn't bothered to look at any of the other issues - it had sat on the lot all day. Save yourself the aggravation - Nissan's are vastly overrated, but if you do decide to buy one, get a cheap used one (preferably from the US) and find a local repair shop to keep it running. Above all else, avoid this dealership.