West Jet Airlines

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Category: Travel

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Ontario, Canada

West Jet Airlines Reviews

chouse April 24, 2011

Rude Flight Attendant

On April 12, 2011 a West Jet Flight attendant named SONYA was extremely rude to me, while I was a passenger on the West Jet flight 2661 returning from Jamaica.
Water was spilled from a cup all over my head and clothing when the 2 flight attendants were collecting garbage from passengers in the isle at the end of the flight. I informed one of the West Jet Flight attendants (Sonya), that someone just spilled water all over me, and that I would appreciate an apology or at least have someone acknowledging what just had happened. There was only 3 people that it could of been, Sonya, the male flight attendant or the passenger sitting behind me. Instead of apologizing, she became extremely defensive and that this incident did not matter because I couldn't prove who actually spilled the water between the three of hem. None of them owned up to it nor apologized for what happened.
It was not the fact that water was spilled on me that was the issue, but that SONYA was not responding in a professional manner. SONYAS' response was extremely rude and condescending, as she continuously told me to “stop making a scene” and that I couldn’t prove who spilled water on me.
Sonya then proceeded to tell me that if it were a big deal, she would give me a dry cleaning chit. I told her that that was no the point, nor the solution to the problem and that all I wanted was an apology or some recognition that water was in fact spilled on me, and that, there was no reason for her harsh attitude.
The result was her walking away from me and there was no apology from either flight attendants at all.
This is unacceptable behaviour and there was no reason for her to be so condescending, rude and disrespectful. As a flight attendant a large component of their job is to handle complaints or issues that arise on the flight and this matter was not handled professionally, which is why i wanted to bring this to your attention.
I wish for this matter to be discussed with SONYA. She needs to be aware that it is not acceptable to treat customers the way she did and that her rude, condescending attitude will not be tolerated. I was not pleased with West Jet's service and will be following up with this matter further.

Regards
Jennifer

Rick December 9, 2008

Bad service

West Jet Doesn't Let Me On

Due to unforseen circumstances, I get to my gate 5 minutes late. 25 minutes to go before the plane leaves. I've pre-checked myself the night before. 2 bags need to go through. I'm ready. But, West Jet says I won't be let through. They say it's the gate's fault. West Jet won't make a case for me. Instead of West Jet putting the bags through and sending me on my way, I'm left pleading with them. They tell me that AS A COURTESY I will have to pay for 2/3 of another ticket for a plane leaving 3 hours later, AND THAT WILL BE STANDBY, no guarantee of getting on. I've never been treated this way in all my 30 years of flying. Never. I've waited seated on a plane for 25 minutes for late customers. 5 minutes late at the gate and not let in? Appalling. This is the clincher for me. Let's let as many international carriers into the domestic market as possible. Between West Jet and Air Canada (losing bags on a regular basis) it's a gong show in this country. Where do I sign a petition to crush this monopoly?