Bad Experience

Hi
My name is Dzmitry Putyrski. 10/03/08 I had appointment with my dothers Katya at Wester Dental Center :
5261 Elkhorn blvd Sacramento CA 95842
It was the worst service for all three times which we had with the dentist.
I had a meeting on 4 pm, but we have been invited in a cabinet only in 5.30 pm. We doesn’t have any information why we waited so long time. The dentist has come to us only at 6.05 pm. We expected a meeting with the dentist more than 2 hours. Every time when we came to treat a teeth we waited from 1 till 2 hours.
The manager Joyce Phan was not helpful. It only has told that at all of them patients is waiting. Also told that the office has many dentist, but working only one dentist, and the quantity of patients reaches up to 80 person in day.
I shall never recommend services Western Dental more, and also shall help friends and relatives to replace plan Western Dental on other dental plan like Liberty Dental Health Net Dental.

I would like to share a few of my experiences at Western Dental on Churn Creek in hopes to make this Western Dental a better service to our community and would highly advise someone who could make a valuable change to evaluate the operation of this business. Many staff employees are unprofessional, rude, disorganized, immature and inattentive. The music is turned up and the staff is tuned out. They do not make eye contact directly with anyone in the waiting room until the person goes to them to ask a question, they are in a world of their own completely ignoring their clients. They do not pay attention to how long someone has been waiting or anything of the like. This is my minor concern, my bigger concern is their "quality of patient care." My cousin visited in late June to experience a 2 hour wait before being called in for dental care, she mentioned this to me which i assumed that they must've gotten behind schedule that ONE day. Come to find out from my own personal experience that this is a regular practice for this place of business.

7/5 My daughter and i waited in the waiting room for 30 minutes, they then took xrays and we sat in our own separate chairs next to each other for an additional 50 minutes. When we left we had covered the "evaluation" of what needed to be done and the cost.

7/15 (crown) I sat in the waiting room for 2 hours, kid you not when i finally went to the front desk to ask "why all the dental staff were leaving for home?" and how much longer will it be?" The desk clerk never directly answered me but was whispering behind the computer to the other Rep. as a child would. They all walked in circles when finally an older employee addressed me and took me to the back saying "we will get you right in, there was a mix up with your file, I am sorry." I sit down as i here several people behind me saying that they don't have time to do it today, it is too late. A few minutes later the floor supervisor directly told me that it was too late in the day, and he was sorry about the mix up and that he would get me straight in the next appt. then when i came back to the front desk 2 hour 15 min. later the same young girl "Nicole" was trying to ignore me but she didn't have a choice because she was in charge of doing appts. apparently.

7/22/08 (crown) called me in after 10 minutes... sat in chair an additional 30 minutes, then the dentist apologized because the "prep tools" weren't ready so i waited an additional 15 minutes. The dentist said to another dentist referring to my crown "this is too hard." There was also conversation between the dentist and dental assistant regarding "who wants to put on the temporary crown?" There was hesitation! That is all thus far.

I was given a flyer advertising free cleaning. When my wife and I arrived, we were given several forms to complete and sign. The dentist cleaned my teeth (just like any other semi annual cleaning) and fitted me for a bridge. He cleaned my wife's teeth and filled two teeth. We were told we had great insurance and it would cover almost all of the charges. The following month I received my EOB from Delta Dental and discovered almost $4000.00 in fraudulent charges. The charged us for two deep cleaning $1200.00 each and a bridge, that still has not been put in due to incorrect fit. My insurance company is investigating these charges. Also, the most disturbing, I received a credit card bill from GE Money (Care Credit) with a balance of over $3500.00. I never opened this account, nor did I ever willing authorize West Coast Dental to open an account in my name. In addition, the dental office hangs up on us every time we call and try to resolve the matter. When they were told that these services were not performed on us, they told us we are not doctors and hang up.

NO more government contracts to them! Bad service to low income people!

I have read online complaints from other individuals that have endures poor service from this corporation. I myself went through horrendous mishandling of my front teeth 15 years ago. The issue was NEVER resolved. It was a classic case of David Vs Goliath. I gave up finally. I swore I’d never go back to them. Unfortunately I find myself in a low income bracket as a single working parent and have to have Dental care for my children. I had hoped they had changed in the years since my negative experience. NOT! Every single visit to the El Monte office we have been subjected to a 3 hour + wait. I have seen other Mother’s asking for a drink of water for their small children only to be told that they have to go across the street to the gas station. WATER! For Gods sake! I am appalled…and dismayed that the state of California would give tax payers money to an organization that treats low income people like this. Arnold, do something about this!! With so many Dental facilities willing to treat people with human decency and respect why choose this horrible corporation? These fat cats are getting rich while we are being treated like cattle. This is NOT acceptable. I am sure this contract was won over somehow and now they deserve to lose it. The place is filthy and ill organized. The management obviously has NO clue if they cannot schedule is such a way so as to avoid the 30+ people crammed in their waiting room for multiple hours. We (low income people) can ill afford to lose the income when we *** work to take our children to an appointment that is never on time. I have left at 7: 30pm from a 2:30pm appointment, I look over to see others just being seated. When these people finally get out at 8:30 at night in this unsafe neighbourhood it is night time! Their original appointment time having been 3:pm! I am bilingual and thankfully able to communicate my displeasure at this office. Many of the people I run into there are not. I see the looks on their faces. Silent and frustrated, but at the mercy of those employees behind the counter, unconcerned and unsympathetic. Laughing and joking amongst themselves and completely unconcerned. They have no empathy for these patients. This has simply become a way of life at Western Dental El Monte. No one questions it because they need the dental care because they are poor. The state should NOT enable this corporation to continue to enrich itself off poor people any longer! The governments needs to offer these contracts to Dental contractors that care about people!

I went to go make a payment on a Saturday. They close at 430 I walked in the door at 440. The door was opened and their were still 4 employees in the front office. Receptionist asked me how I may help you, I replied since she asked "I’m here to make a payment." So then she decides their closed. Why in the f*** would you ask how may I help you if your going to tell me your closed, you should of started with "Sorry we're closed". I proceeded to ask may I leave it in an envelope. Then she replied to that "we will not be responsible". B**** you just closed 10 minutes ago. They are very rude and unprofessional. Dental visit takes about 4 to 5 hours. You wait in the waiting room for 2 hours then another 2 in the chair and then an hour for something that takes 30 minutes.