I came here back in october for a bad tooth ace i had no insurance so i had to pay almost 400 dollars for everything including medication so when i was paying the manager Marriam had told me that when my Medi-cal gets activated i can come back with the card and they will give me the money back for my tooth so i was like ok thats good so i go get my insurance fixed and finally it gets retroed and so i finally get it and when i call them today i tell them ok I'm gonna go pick up the money today and the receptionist tells me oh no its a proceess we have to fill out paper work and then i was like let me talk to the receptionist that i was talking to because she never told me that or marriam because you dont know. so i talk to the receptionist and shes insinuating that she told me and im teling her she didnt she should have told me that because now i owe people money and i told them one thing now its another. and then she tries to say my manager even told you when i was right here then i told her how are you gonna even say that when she you werent right there when we talked she tried to lie to me thinking i wouldnt catch it now i have to wait 4 to 6 weeks because of thier bad communication.

I cannot believe the horrible service, quality and billing of this company!!! I am so frustrated. I got a tooth pulled and the dentist was so inept he hurt me badly then I got dry socket and pain for days. I called them and they were vague about what to do and finally I went back in the office and the other dentist was appalled at the state my mouth was in. He gave me penicillin and pain killers. Then I have had trouble with their billing department. I called a few months ago wanting to lower my payment by $25 and they agreed. THEN I get assessed for late fees because it was "never entered into the computer". They assured me that it would all be fixed and not to worry. The next week I got a collection call because they said my account was short $25 and I was assessed a late fee! I spent a lot of time on the phone ONCE AGAIN to get it straightened out and the fellow assured me that it was done. Then I kept getting more collection calls and my bills had late fees on TOP of late fees. If you don't pay the first late fee, then you get additional late fees on that late fee!!! UNBELIEVABLE!! That was 5 months ago and they still don't have it fixed! I will NEVER darken their door again, and I warn all who are considering their services... DON"T!!! You are in for hell. They are inept, unprofessional, unorganized and have STUPID people working for them who don't know how to do their jobs!!!

So far Western Dental has ruined my life, and am not sure they even know how to fix their kindergarten skills. I went to Western Dental because that was the insurance my company provided. I knew I needed my teeth pulled and dentures. I made an appointment in July of 09, The Office staff and dentist were very nice at first, After a long discussion with the dentist after xrays, I felt that the dentist knew all of my worst fears about the procedure and the look and feel of my new dentures. I arrived a few days later at Western Dental to have my teeth extracted. I went home that day no real problems. Stitches in mouth I began to feel like teeth are trying to grow back in. I go back to the dentist a few days later to find out the dentist has to take out all my stitches and open up my gums again and cut out whatever. The dentist sews me back up, and I go home again. I did not immediately have my dentures put in my mouth. A few weeks later I went back to Western Dental to recieve my new dentures. Oh my God I looked like buckey beaver, I freaked out. Never going through anything like this, the dentist assured me these teeth looked and fit great. The dentist assured me they would mould into place. Not knowing what I was in for, I knew he must be right. NOT SO!!! Immediately and for weeks my relatives told me to get back to that dentist and give me some dentures that look like teeth. Not teeth that look like dentures . I rescheduled an appointment and told the dentist I was very unhappy with the look and feel of these dentures. He was rude and assured me these teeth were right for me. After much of his finger in my face He agreed to make me another set. I went without teeth for 4 weeks. He kept those dentures. Then on my next appointment for my second set of dentures I just freaked out they were so different and felt absolutely horrible. The dentist asked me to please wear them for awhile so I could get use to them. I said ok. Them I got in my car and looked in my rear view mirror and looked closely at my teeth. One front tooth was longer than the other. I got a bad feeling. I marched right back in there and made him shave it to match the other one, they looked too short to me. I went ahead and wore them for months along with a tube of denture glue a week. Finally I went back again to the dentist crying and telling him this is not the way it was suppose to be. Ok now he tells me I need $12, 000.00 worth of implants to keep my teeth in place. I'm not going to go into detail about the long conversation however after much b.s. he agreed to make me another set and have the denture technician that makes the dentures present at my next fitting so if there are any changes to be made in the mold it can be done then. I come back to my next appointment and the denture technician just happens to call in sick that day. The dentist assures me I will be happy with these teeth. Well i'ts been a round 6 months and these teeth are different from the other two sets, and they don't fit either. I called their main office to complain and was told there was no one I could talk to, I was instructed to write a formal complaint letter and send it to their P>O> Box in Orange Calif. ATT. Patient Relations. I was told a special board would read my complaint and get back to me in 30 days. I wrote my letter amd sent it. Forty five days later I called them back and asked why they have not responded to my complaint. The lady said she never recieved my letter and that she would know about the letter cause she is the only one in the office. I told her I knew she got the letter and she probably disposed of it . Too bad I didn'tsend it receipt requested. I know she got it. Then I hurt my back and got behind on my payments and tried to make other arrangements with them . What a bunch of nasty, pushy, smart ellic dweebs. Finally I call the collection manager, Explain the nasty treatment I have recieved from his crony assistants and I would like to make payment arrangements I can afford. He said since I have never been late on a payment in a year I could give $105.00 now and $105.00 in two weeks and he would write a new contract at $90.00 a month. I agreed. Then he wanted my debit card number and wanted to be able to pull the money out every month. I said call me back in 20 minutes. He reluctantly agreed. I called my bank and my bank cautioned me against it because of the mistrust . If I gave them my debit number they could take more than we agreed on. So I told the collections manager that my bank cautioned me against this . ahe got so mad and called me a liar and that no bank would ever tell a customer that. I told him I would have my bank call him. No he just wanted to sling his smart ellic mouth around. I did tell him I would send him a money order immediately in the amount we agreed uponand, another to follow 2 weeks later and then he could send me the new contract and I would send him a money order every month until paid. No way he said and threatened to report me so my credit would be damaged, and hung up. Now I will be talking to every official avenue. Thats my right

HAD TEETH PULLED, THEIR DENTURES NEVER FIT ONCE. They want more money to correct their mistake. Try living with no teeth, I`M ALLMOST POSTAL !!! I STRONGLY recomend you go to a vetrinarian before going here !!! Will cost 4 times as much to correct what these animals have done.Please save yourself some GREEF, DON`T GO TO WESTERN DENTAL, take a look at these reports, it is beyond me why they are allowed to continue to remain, where is the AMA !!! This has truely been a nightmare, that I would like to spare anyone else !!! DON`T GO THEIR, YOU`VE BEEN WARNED !

Recently, I had an unsatisfactory transaction with Western Dental in Phoenix on Thunderbird Road. After dental x-rays and a check up, I was told that I would be needing dentures. I decided to go ahead with the process after being told that they took my insurance. They gave me all of the paperwork that showed what my payments would be and I left a 10% down payment. I was also told (after the services were rendered for the initial check up and mold of my teeth were taken) that I should still call my insurance to be sure. This was on a Saturday.

On Monday, I called my insurance and discovered that they are not taken at Western Dental. I immediately called Western Dental to inform them. After haggling with the manager for 20 minutes she insured me she would find out from her superior if I can get a refund for my down payment.

After waiting all day, the manager called me back after 5 p.m. and told me that yes, I would receive a refund minus $39.99 for the x-rays. After waiting several weeks to see the credit on my credit card, it never showed up. Trying to contact the manager after this was incredibly difficult. Calling 3 times in the same day on more than one occasion over a period of several weeks and each time a different excuse as to why she can not take my call and leaving a message for her to call me back. She never did call me back and I have not seen the credit yet.

My credit card company will not let me pursue a merchant dispute without proof of cancellation which I am having trouble getting from the dental office. Recently, I had an unsatisfactory transaction with Western Dental in Phoenix on Thunderbird Road. After dental x-rays and a check up, I was told that I would be needing dentures. I decided to go ahead with the process after being told that they took my insurance. They gave me all of the paperwork that showed what my payments would be and I left a 10% down payment. I was also told (after the services were rendered for the initial check up and mold of my teeth were taken) that I should still call my insurance to be sure. This was on a Saturday.

On Monday, I called my insurance and discovered that they are not taken at Western Dental. I immediately called Western Dental to inform them. After haggling with the manager for 20 minutes she insured me she would find out from her superior if I can get a refund for my down payment.

After waiting all day, the manager called me back after 5 p.m. and told me that yes, I would receive a refund minus $39.99 for the x-rays. After waiting several weeks to see the credit on my credit card, it never showed up. Trying to contact the manager after this was incredibly difficult. Calling 3 times in the same day on more than one occasion over a period of several weeks and each time a different excuse as to why she can not take my call and leaving a message for her to call me back. She never did call me back and I have not seen the credit yet.

My credit card company will not let me pursue a merchant dispute without proof of cancellation which I am having trouble getting from the dental office.