ON AUGUST 17 MY DAUGTHER HAD AN APPOINTMENT AT 11AM, AS ALWAYS WE HAD TO WAIT 2 HOURS MINIMUM. AT TIMES THE WAIT COULD REACH UP TO 3-5 HOURS & POSSIBLY MORE! THE DENTISTs ARE ALWAYS RUSHING YOU & ARE EXTREMELY IMPATIENT. THEY DON'T LET YOU ASK QUESTIONS. THEIR FACIAL EXPRESSIONS LOOKS AS IF THEY'RE JAIL GUARDIANS. MY DAUGTHER IS 11 YEARS OLD AND UNFORTUNATELY IS TERRIFIED OF NEEDLES. SHE HAS A CAVITY, HER DENTIST WAS FEMALE, MY DAUGTHER REFUSED TO GET THE SHOT. SHE DIDN'T SAY ANYTHING. SHE LEFT HER MOUTH CLOSED. THE DENTIST EXPLODED AND YELLED AT MY DAUGHTER, "YOU ARE SO SPOILED, YOU DRAMA QUEEN, IF YOU WERE MY DAUGHTER I WOULD PUNISH YOU, I WOULD HIT YOU AND I WOULDN'T CARE IF YOU CALLED THE POLICE." WHEN THE KIDS ARE IN TREATMENT THE PERSONAL DENTIST DOESN'T ALLOW THE PARENTS INSIDE. THEY DON'T CARE IF THE KID(S) ARE TWO YEARS OLD. AFTER MY DAUGTHER REFUSED THE SHOT, THEY GAVE ME ANOTHER APPOINTMENT WIHT A "KIDS SPECIALIST" ON AUGUST 24, 2010 AT 5PM THEY ATTEND MY DAUGHTER AT 7:45PM SHE REFUSED TO GET THE SHOT. THE DENTISTs ASSISTENT WAS THE SAME GUY FROM THE PREVIOUS APPOINTMET. WHEN HE SAW HER, HE STARTED TO TALK BAD ABOUT HER AS WELL. THEY HAVE NO RESPECT FOR OTHERS, AND DON'T DESERVE TO BE RESPECTED. I HOPE NO ONE ELSE HAS TO GO THROUGH THIS. AND FOR A FACT I KNOW I WILL NOT BE COMING BACK TO THIS SO CALLED "DENTIST" AGAIN.

I feel I was totally ripped off by Western Dental. My son had 2 wisdom teeth coming in and was in a great deal of pain. I am unemployed and uninsured so was calling around to see who had the best pricing. I could only get estimates, and Western Dental gave me a low end estimate of $159 for a simple extraction and $286 at the high end (if a surgical extraction was needed). I also mentioned that my son was working part time and we'd like to have the teeth removed on his day off. I was told - no problem so I scheduled an appointment for the x-rays, under the impression I could set the appt for the extraction on the next day (his day off).

After having the x-rays, I am told the price would be $191 for the simple extraction (not $159) and $386 for the surgical extraction (not the $286). I was also told that the oral surgeon is only there 2x a month - and this was his day. Having spent $99 for the exam, and facing having to wait 2+ weeks for the surgeon to return, I felt I had no other option other than to agree to their greatly inflated price.

I have called no less than 5 different phone numbers, only to be hung up on several times, left multiple voice messages that never get returned, and endured repeated statements that Western Dental does not make adjustments; I have repeatedly been told that I am at fault for accepting the pricing and having the work done; that I had the option to not accept the quote (and walk away with only a $99 loss).

I understand an estimate is an estimate, but common sense dictates that the estimate be somewhat in the ballpark of the actual cost. The estimate I was given was more than 40% lower than the actual quote. I feel I was backed into a corner and had no choice - make my son suffer or pay their extorted rates.

I will never go back to this place and will advise everyone I know to never do business with this institution.

Watch out for their questionable billing practices.
I recieved my statement showing a balance of $85 owed on the account.Western dental cashed the check then claimed they never recieved and immediatly sent the account to collections. My bank canceled the check and reissued it, western dental then show account paid. 4 days later they claim the ck bounced ( bank says no it didn't). So they are trying to recash the first ck for a paid off account and want to charge late fees and bad ck fees to boot!!! Called to complain and by the end of the call my paid in full account shows a balance of $326. the claim my insuance did pay everthing. So after 5 month you decide they didnt pay but never once told the customer!.
Western Dental another bad company

I feel I was totally ripped off by Western Dental. My son had 2 wisdom teeth coming in and was in a great deal of pain. I am unemployed and uninsured so was calling around to see who had the best pricing. I could only get estimates, and Western Dental gave me a low end estimate of $159 for a simple extraction and $286 at the high end (if a surgical extraction was needed). I also mentioned that my son was working part time and we'd like to have the teeth removed on his day off. I was told - no problem so I scheduled an appointment for the x-rays, under the impression I could set the appt for the extraction on the next day (his day off).

After having the x-rays, I am told the price would be $191 for the simple extraction (not $159) and $386 for the surgical extraction (not the $286). I was also told that the oral surgeon is only there 2x a month - and this was his day. Having spent $99 for the exam, and facing having to wait 2+ weeks for the surgeon to return, I felt I had no other option other than to agree to their greatly inflated price.

I have called no less than 5 different phone numbers, only to be hung up on several times, left multiple voice messages that never get returned, and endured repeated statements that Western Dental does not make adjustments; I have repeatedly been told that I am at fault for accepting the pricing and having the work done; that I had the option to not accept the quote (and walk away with only a $99 loss).

I understand an estimate is an estimate, but common sense dictates that the estimate be somewhat in the ballpark of the actual cost. The estimate I was given was more than 40% lower than the actual quote. I feel I was backed into a corner and had no choice - make my son suffer or pay their extorted rates.

I will never go back to this place and will advise everyone I know to never do business with this institution.

I am not surprised that this website was #3 on a Google search! I have had the same tooth filled by them 4-5 times since December! There is very little tooth left now since they have drilled into it so many times and if this last time doesn't work, I will need a crown. I had another tooth filled by them, after they took routine x-rays, that had been dead for about 30 years and not bothered me until they filled it. My daughter had braces put on only 3 brackets were still on after less than a month. I told them that she would be out of state for the whole summer and they encouraged us to get her started anyway. They said if she had any trouble before she left that she could go to another Western Dental and get them fixed. We did that since 7 of them fell off within a few days (4 by them time we got home) and their office had closed early when we went back. The other office did nothing except cut the wires, which I could have done at home and not had to leave work for. I finally got a letter back from them and even though I explained that my daughter was out of state for the whole summer, they said to bring her back within 30 days to have the brackets removed and they would waive the $200 removal fee! What great customer service! They obviously did not even read what I wrote or else they'd know she was out of the state. I also told the office that my daughter would be out of state all summer before they even got started but they denied knowing that. I called the main office after I got the letter and the first woman wouldn't even let me finish a sentence and all I could do was leave a message for her supervisor and the other guy just read the letter to me (as if I was the one that couldn't read!) No one answered the phone in the office at 4:30 on a weekday. I left a message but haven't gotten a call back. The letter said that I would have to fill out all new financial paper work because she missed a month, even though I know other kids who have missed a month, too. They also left an automated call about an appointment for my daughter this month that I hadn't made (since my daughter wasn't here) and even though I called the office, the 800 number and sent an e-mail saying that she was out of town and would not be there, I still got another "reminder" call. They also send letters and make phone calls about late payments even when you pay weeks early! Their imcompetence is unbelievable. No one seems to know what they are doing. I had a girl who said she was an intern do my x-rays unsupervised when I was there earlier this month. They had to be redone repeatedly. Going to them has been a nightmare. I could go on and on but this is too aggravating.