I'm so pissed! Double charge for bill, constant phone calls for unauthorized bill collecting.
BAD SERVICES BAD DENTAL CARE BAD BAD BAD! HORRIBLE!
I became the patient of Berkeley office in July 2009. The first visit they asked me to take x-ray, and recommended me to do the 2-phrase cleaning, which i think it's just like regular cleaning, but almost double the price. Also, they said I should get my 4 impacted wisdom teeth extracted, which will cost almost 700 co-pay. I guess I was ignorant so I do everything they suggested, and sign the contract. From that day on and before the extraction, I had visited their office for a couple times, every time the appointment was delay for 45mins to 2hours!!! Ridiculous!
On the day of the extraction -8/21/2009, my appointment was 2pm, but I was in the office alone for more than 2hours no kidding! At around 4:30, the surgeon came out and said he has to go, so he can't see me on that day but he asked me to go to the Oakland office the next day to see him . So, the Berkeley office transfered me to the Oakland office for the extraction. the next day, I arrived at the Oakland office around 7:30am, after waiting around 1hrs, I finally got the work done. However, my face swelled like hell for another week. And I also had bruises around my face.
Then the trouble comes in the billing. The Oakland office said I only need to pay what I supposed to pay for the contract that I opened in the Berkeley office, because the Berkeley office will transfer the fund to them. So for the next month, I paid my full bill to the Berkeley office, and thought that's it. BUT! guess what, I got billed by another account. So I called different numbers and explained for more than ten times. But this still isn't resolved till now. in these 2months, I kept receiving mails and phone calls asking me to pay. Every time I need to explain the situation over and over again. When I called to address my concern, most often they just throw me around on the phone, transfer my call to couple people. WTF! And they even use very bad attitude to push the responsibility to me! NOTHING CAN BE WORSE! I am seriously thinking about suing the company, for my lost of time and the cause of mental anxiety.