Western Digital My Book

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Category: Electronics

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Western Digital My Book Reviews

LAWOcala March 21, 2011

No refund policy

I purchased the My Book 320 GB Essential Edition External Hard Drive from Target, in September (on sale for $119) as a Christmas Gift. Mistake #1: I never realized Target's receipts EXPIRE!!
When the Drive was too much for the computer it was purchased for, and is not useable, I attempted to return it. Target said I was 2 weeks too late, so I had to "contact the manufacturer". Western Digital, as most large companies do, has a room full of outsourced employees, reading from a book and calling themselves things like Chuck or Bill, though able to speak minimal English.
Come to find out, after many calls and emails, Western Digital has a NO RETURN POLICY! I mean NOTHING...no options to pay a restocking fee...NADA!
I was offered a replacement, repairs to the existing drive, or even a different one I might like better but no refund is available!
The folks at Target think it's kind of comical and just snicker behind their hands and the folks at Western Digital won't budge!
I can't even sell this thing on the Internet (obviously others know the policies I was so naive to!!)even though it is still in its original box, all the paperwork in tact, and a VERY USELESS WARRANTY!!!

October 17, 2008

500G external hard drive

On9/9/08 I contacted WD and talked to Chris about my problem. He stated that my warranty was good until 10/27/08. I then took my hard drive to a local computer repair shop and had my data recovered for couple of hundred dollars. When I called back today I was told I voided the warranty by not having WD or one of their recommended parties retrieve the data. Now I still have a broken hard drive, $200 in costs to retrieve data not to mention the $120 paid for the unit in the first place. Nice business you have going there. Sell one unit and make a profit on it 3 or 4 times.
The reason the hard drive failed was because of a faulty power board that maybe cost $5 and could easily have been replaced at the time the data was recovered. This is a VERY COMMON occurance and should be fixed under warranty for no charge seeing WD knows about the circuit board problem and is doing nothing but raping their customers.
I will be spending a lot of time getting the word out to the rest of the public. I thought WD was a reputable company but I have been shown otherwise. WHAT A RIPOFF!