I bought a WD Elements 1Gb External Drive in April 2009. The power supply died within 3 weeks. When calling WD support I was told they were out of replacements but to submit a written request and one would be sent when available. I did that and after several weeks of going back and forth with someone not able to understand English I was told I need to call support to get a replacement. I did this and was told a replacement would be sent right out. I called back three weeks later and was told they do not have any Australian adapters but they would send a U.S adaptor until the Australian one arrives. That was in Aug 2009. In Oct I started chasing up the replacement again and have sent more than 20 requests for an update. In Dec I received a message saying my messages went into the wrong queue and would be moved to the right one. I still cannot get any response.

9 months and there appears to be no end in sight to get a $15 power adapter replaced. Samsung replace drives in less than a week. Try to stay away from WD if you can.

i bought a 250gig SATA HDD and i have only had it for a year and a half. The HDD was used as my backups drive and due to it now not working i have sent it in for DATA recovery, i got a phone call and was advised that NO DATA can be recovered. there are very important documents as well as priceless photos from my life which are un replaceable. I think that this is a defect and due to the loss of data and many thousands of rands spent trying to recover the data with no end result i would like i formal letter of appology for the manufacutring company Western Digital and a form of compensating for my losses of data and money, i think this is only fair. please send the letter and any documentation to [email protected] .
i would like a response to this ASAP.

Western Digital My Book 500GB Hard Drive failed immediately upon storing data. Western Digital will not take responsibility for loss of data for their product failure even though that's the only reason the product exists.

I purchased a 300 GB external hard drive (My Passport). The thing didn't work right the moment I plugged it in and had to call support to set it up.

I only transfered 1 file to it (18 GB)...and weeks later I went to delete that file and the drive wouldn't let me. I was not able to copy the files to any other drives. The support was worthless. I wasted $120 on this piece of crap and want others to know that I have used a verbatim external drive for over 3 years...EVERY DAY!...and have never hada problem.

My advice. Avoid Western Digital

Western Digital products are junk. Bought a 3.5" MyBook 500GB External Drive on 07/24/07 (17 mths ago) and the drive has already stopped working. I'm not even a serious user. I only used this drive occasionally to store photos and videos, etc. Getting a clicking noise similar to another user that has posted a complaint here, which means the drive is kaput. What's the point in storing your memories on a hard drive that won't last any amount of time. I will never buy Western Digital products again. I have never experienced an electronic device to stop working in such a short time. Especially for something that just sits there and doesn't experience any movement, jarring, etc. Pieces of junk!!!