Western Digital's customer services is a disgrace! Having sent back a hard drive under warranty, and received notification of its arrival by them, Western Digital have, after three months of waiting, still not sent me a replacement hard drive. Contacting their customer services is a real challenge of patience and frustration. Several emails have gone unanswered, attempts to call by telephone result in long and expensive delays in waiting to speak to a human being and not a machine. The drive sent to them in April 2008, remains with them with no correspondence sent to me (now July 2008). Statement: Under no circumstances buy from this company, they are a huge and major supplier, but look elsewhere for your hard drive requirements. Avoid the frustration.