Western General

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Category: Automotive

Contact Information
Santa Maria, California, United States

Phone number: 800-242-9442
www.westerngeneral.com

Western General Reviews

September 2, 2008

Scam and cheating

SCAM! SCAM! SCAM!

This extended warranty company is a scam. They do not tell you that there rental reimbursement is based on how many flag hours it takes to fix your vehicle, not by the day! They also do not provide you a list of covered parts, just an overview. Then they deny parts that a dealership may call one thing and the insurance calls it something else, but it's the same part!

Had I done my research before, I would never had paid $2300 for this so call extended warranty. Customer service blows you off when you try to cancel as well. There have been multiple complaints with the BBB and otr forums such as this.

Would never use them again and plan on writing their main offices - not that it will do much.

July 15, 2008

Fraud and scam

I bought a Western General Warranty on a 2001 BMW 525i. Warranty is good for 3 years or 36 months, whichever occurs first. I bought the Mileage Plus contract/Level II, which was billed as the "bumper-to-bumper" warranty by the BMW dealership that I bought the car from and touted the warranty. I've never used the warranty. The three years is about up. I took the car in for its 100, 000 mile major maintenance, and the shop found a problem with the thermostat housing, which is part of the engine - let me think - it's in the engine compartment. But, when Western General was called by the shop, they said it wasn't a covered part. I called to complain myself, and they quickly dispatched me by saying it was not a covered part. Worthless warranty that I wasted $2, 000 on, for absolutely nothing. The first time I inquire - and, of course, it's not covered. I am going to recommend to all my friends to never buy a warranty from Western General.