I ordered two serving pieces of Lunt Embassy Gold Sterling Silver on January 15, 2009. When they arrived, I realized I'd ordered the wrong pattern. After MONTHS of trying to get this resolved and two complaints to the BBB, my money was finally refunded to my credit card for the piece that was back ordered. I returned the other one to the manufacturer, decided on a refund instead of the piece, and still do not have my money almost 2 years later. I provided Western Silver with all the tracking numbers I had and yet I still don't have my money. Needless to say, after I get my refund, I'll never have anything to do with this company again. I'd tell the owner that personally if she'd ever answer her phone or respond to her email. FYI, the BBB now gives Western Silver an F.

DO NOT DO BUSINESS WITH WESTERN SILVER . This company is horrible. I never received my order and they have not responded to my many calls and e-mails. I note they have now taken the phone number off of the website. I spent almost $200 and received nothing. This business is a scam and a fraud.

Western silver has done the same thing with my mother 2 years in a row. She has always given her children sterling silver Christmas bells with the year ingraved on them.

Last year they charged her credit card twice.

This year they charged her for sterling silver but sent cheap dipped metal.

This is her daughter, I have been involved for the past two years with this co.

Last year it took until May to receive a $254.00 refund. This year we are still trying to resolve this...

As of today 2/19/2010 after returning the bells on 1/26/2010.I have had so many excuses I can not count. Death in the family, original packaging, invoice number, tracking number...need I go on. They were very quick to charge my mother $305.00 for the cheap things. We know how hard it is for theelderly to survive in this day and time with doctors and meds. This is a lot of money to most people.

There is no way to speak to a person. I will not give up on this because my mother passed away in the early morning of January 1st. This will be the last sterling silver Christmas bell I will receive from my mom!

Look out Western silver I am PISSED!!!

Western Silver in Las Vegas. Ordered item in early December 2009. Credit Card charged a few days later.

Item never delivered, first email to them got a response that they would check and update my shipping within 24 hours.

Sent another email 48 hours later and have yet to hear from them as of 1/9/2010.

Must presume at this time they are crooks and have lost my money.

They do not list any phone numbers and search of this company in Las Vegas internet books do not provide any evidence that they exist. Probably a scam site from overseas. Too bad people like this are preying on consumers.

Buyer Beware! Western Silver does not respond to legitimate inquiries and does not handle complaints with integrity. They do not list an address or answer their phone. That should tell you something. Shop somewhere else!