i use western union at times...on the 6th of october 2010...i am sitting here and i see a email that said my transfer is complete for $400 and so i log onto western union and see someone sent $400 to the uk to a fake name and so it cost $442.00...i cancel the transaction and had to cancel my bank card...the problem is of course its someone that works in western union and had access to my account...they will return the $400 but not the $42.00???? all i am guilty of is waking up this morning...

i tell you western union is not pay attentioon to service to costumer need more knowledge and with out consideration stilling money and point...

Do not trust this company!!! chances are the intended recipient will not get the money.
They say it has been collected already by someone.!!! it happened to me..what a fraud!!!

Outsourced calls are a problem. I have be put in situations where my calls as a customer have been outsourced and so have many of my friends and family. As a group, we are starting to let the companys know when we are not being treated with good customer service. It has gotten out of hand. Iwas treated so horrifically the other day by a Western Union CSR in India. She was completely unprofessional and I we will use every method possible not to use Western Union again because of this woman.

The accent is a major issue and the customer service representatives often get very indignant when people have trouble understanding them. They are short tempered and will disconnect the call easily. You know, people often call a customer service representative when they are having a problem. They are upset and frustrated. When I worked in customer service just out of college, I often had people venting and even call me names. I would never end the call. It was my job as a professional to put myself in their shoes and understand their frustration.

Your representatives need to speak much slower. They speak to fast and their accent makes it very difficult to undersatand them. It frustrating to the caller. It is hard for people to feel they are being taken seriously from someone who is not even in the same country. I hope this is helpful.

I made a small money transfer through www.westernunion.ca. First it charged my card the amount and then posting a message for me to call the customer service. I called and the customer service told me that the order could not be completed for security reason. What exactly the reason was unclear since they have their own policy not to divulge specific reason. What a "great" service! Yet, they charged my card and it will take 15 days for the refund! For those who plannin to use Western Unions "service" for money transfer, be very careful. I certainly will not use that site anymore and I am now fighting to get my account removed. You never know if the site serve to keep my personal information and since the site have no use for me.